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Training Presentation

Systemic Action Research

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Purpose of this training

To transfer knowledge about SAR concepts and methodology

To propose activities for virtual or in person training

To prepare trainers

To gather feedback to further develop content and activities

Provide further detail for the facilitation guide

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Overview of the knowledge transfer

3

Participatory action research (concepts & methods)

6

Introduction to action research concepts, process steps, and ways of working

Developing strategies

5

Practical techniques to analyse maps and generate strategies with theories of change

Systemic inquiry (mapping)

4

Practical techniques to analyses narratives and produce larger and smaller systems maps

Participatory action research (facilitator training)

7

Practical techniques for facilitating groups in action research processes

Introduction to Systemic Action Research

1

Explanation of the methodology and how it differs from traditional approaches

Introduction to systems thinking

2

Theoretical overview of systems thinking and why we use this approach for complex problems

Systemic inquiry (narratives)

3

Training in practical techniques to collect ‘narratives’ from community members

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Module 1: Introduction to SAR

In this module we will learn about the methodology of Systemic Action Research. Participants will understand how the methodology differs from traditional approaches to development, research, and peacebuilding. What is Investigacion Accion Sistemica. The main roles will be presented and discussed.

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Who has the power?

Who decides who can participate?

What you can talk about/do

How you talk/act

When you talk/act

Who has the resources? Who decides how they are used?

Who are the experts?

Who creates knowledge? Who uses it?

How does power normally flow?

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What is SAR?

A methodology...

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What causes conflict? What builds peace?

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What is SAR?

  1. A way to understand systems
    1. cause & effect relationships (issues, events)
    2. interdependencies of people & organisations
    3. sources of power (for change)

  • More than dialog
    • shared learning
    • iterative dialog and collective action

  • A source of power
    • your choices
    • your networks (and their resources)
    • your responsibilities

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Brief history of the methodology

  • Grew out of the participatory action research tradition
  • Values: participation, inclusion, gender, ownership, power
  • Focus on working with the most marginalised people: bonded labourers, visually impaired, rural and conflict-affected
  • Programs in India, Nepal, Bangladesh from 2000s - 2020s
  • Program in Myanmar from 2013, informal links to peace process
  • Mali program from 2017, multi layered peace process
  • Starting in Colombia in 2021

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SAR in Myanmar

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Started in 2013, locations affected by conflict

Several of the implementation areas were highly insecure. Military personnel from state and non-state armed groups move freely among civilian populations. Many people had experienced rights abuses

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Work with displaced communities, guerilla area

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Continued until now, natural resource issues

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What is SAR?

A methodology...

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Collecting narratives

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Mapping cause and effect (systems mapping)

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Action research: core group meetings

Action research cycle

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SAR in Myanmar

Action research: community meetings

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SAR in Myanmar

Community-led peacebuilding: drug issues

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SAR in Myanmar

Community-led peacebuilding: drug issues

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Community-led peacebuilding: landmine education

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Child Labour: Action-Research-Innovation in South and South-Eastern Asia

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Child Labour: Action-Research-Innovation in South and South-Eastern Asia

Three countries, 12 partners, 80 staff, tens of thousands of participants

Child-centered approach

Resources plus collective action

Multi-level response

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Systemic Action Research in Mali

  • Peacebuilding focus
  • 6 x community level
  • civil society level
  • national peace process

credit: Institute for Development Studies

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Roles in SAR

  • Researchers
  • Interviewees
  • Analysts
  • Action researchers
  • Managers
  • Facilitators
  • Trainers & mentors
  • Resource providers

What expectations do we have of each other?

What commitments are we making?

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Recap

How does SAR differ from other methodologies?

What are its values?

What are the main steps?

What are the main roles?

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STORIES ABOUT PEOPLE

Why?

Key people: manager and facilitators

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module 2: Introduction to systems thinking

In this module we will learn about “systems thinking,” and how we use it to understand the causes and effects of issues affecting our community. We will learn about patterns of cause and effect that influence why some things change, and others stay the same. We will learn why, if we want to change destructive systems, it is useful to first understand these patterns.

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What is a system?

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System learning game

Swords and Shields (20 minutes)

In this simulation, participants are asked to select one person to be their “sword” and a different person to be their “shield”. They are told that their objective is to always have their shield between them and their sword (thus protecting them from the sword.) When I say “go”, use your “Shield” to protect you from the “Sword.” In other words, you must keep the person who is your “Shield” between you and your “Sword” Ask for predictions on what might happen. Try out the instructions. Discuss what happened and why.

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Why try to understand systems?

List 1

  • Distribute food packages
  • install solar panels
  • Marketing a new product
  • Have an electoral process
  • sign a peace agreement

How are the problems in List 1 different from the problems in List 2?

List 2

  • Ensure food safety in the territory
  • Fight climate change
  • Build a sustainable business
  • Foster a healthy democracy
  • Ensuring a peaceful society

Credit: The Omidyar Group

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Many problems in our society are �“cloud problems”

Some problems worked more like clocks: mechanical, finite, predictable, logical, controllable.

While other problems worked like clouds: infinite, complex, dynamic, unpredictable, difficult to control.

Credit: The Omidyar Group

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¿Qué define un problema de ‘reloj’?

La "causa" del problema es más probable que resida dentro del problema en sí, y la solución está en trabajar directamente en el problema separado del contexto

  • La solución tradicional de problemas, el diseño de programas y la planeación funcionan vienen este caso.
  • El éxito depende del buen diseño del proyecto, los recursos adecuados y una ejecución eficiente.

En el mundo del reloj, existe un bajo grado de conexión entre el problema y el entorno en el que existe.

Credit: The Omidyar Group

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¿Qué define un problema de ‘nube’?

El problema tiene un conjunto complejo de “causas” e “impactos” que están interconectados entre sí y en constante cambio.

  • El éxito depende de tu capacidad para obtener claridad sobre el sistema, encontrar apalancamiento, aprender y adaptarte de manera efectiva

En los problemas de nube existe un alto grado de conexión entre el problema y el entorno.

Credit: The Omidyar Group

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Necesitamos métodos para abordar problemas de nube (es decir, sistemas adaptativos complejos)

    • Las causas que nos preocupan son problemas de nube - democracias saludables, procesos de paz, autodeterminación, derechos humanos, etc.
    • Las soluciones lógicas y planeadas rara vez funcionan cuando nos enfrentamos a problemas de nube. Incluso mecanismos parecidos al los de relojes pueden comportarse de manera irracional (por ejemplo, en los tribunales). Los planes mejor trazados pueden producir consecuencias accidentales negativas.
    • Los políticos entienden los problemas de nube de forma intuitiva, pero ¿podemos ser más rigurosos en la forma en que entendemos y trabajamos con problemas complejos?

Credit: The Omidyar Group.

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Why try to understand systems?

  • We all have narratives to explain complex phenomena
  • These narratives are often disempowering
    • They limit collective understanding and collaboration
    • They disempower us
  • Introducing complexity scrambles these narratives and enables us to reprogram more empowered alternatives
  • Shared learning provides the potential for new alliances and collective action

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What is a complex adaptive system?

A complex set of connected factors whose dynamic and non-linear interaction gives rise to emergent properties.

    • Propiedades emergentes (más que la suma de sus partes)
    • Causalidad compleja (fuerzas múltiples, dinámicas e interactuantes).
    • No linealidad (retrasos, exponencialidad, círculos de realimentación, puntos de inflexión)
    • Autoorganización (patrones de continuidad y cambio)
    • Adaptive (responds to changes in connected systems)
    • Latent potential (the possibility for alternative states)

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An example ‘system’

Alejandro comes home afraid. He is worried about some of the other boys at school. They asked him to join a gang. The gang was formed by older boys that don’t have jobs, so have got engaged in petty crime to earn income and social status. There hasn’t been much work to do since the local coffee plantations were temporarily closed down. These were closed down while the land was prospected for large scale extraction of iron ore. Local workers aren’t trained for this, so the jobs have gone to outsiders. Now there is conflict between locals and outsiders, which has led to several beatings and gunfights in the past month. Coffee producers are saying that they will not reopen their plantations unless the security situation improves.

Alejandro does not want to join the gang because he doesn’t like the way that the gangs have been harassing women. Gender-based violence is a growing problem in the community. He tells his sister that he is planning to get a gun, to scare the gang off if they try to recruit him again. Together with his youth group, they take a petition to the mayor calling for a local bylaw to prohibit the gangs, and calling for the resumption of coffee production. Two weeks later Alejandro is arrested for shooting another young man.

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What is a complex adaptive system?

A complex set of connected factors whose dynamic and non-linear interaction gives rise to emergent properties.

    • Propiedades emergentes (más que la suma de sus partes)
    • Causalidad compleja (fuerzas múltiples, dinámicas e interactuantes).
    • No linealidad (retrasos, exponencialidad, círculos de realimentación, puntos de inflexión)
    • Autoorganización (patrones de continuidad y cambio)
    • Adaptive (responds to changes in connected systems)

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Credit: Fundación Ideas para la Paz

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Factors: causes and effects

Alejandro comes home afraid. He is worried about some of the other boys at school. They asked him to join a gang. The gang was formed by older boys that don’t have jobs, so have got engaged in petty crime to earn income and social status. There hasn’t been much work to do since the local coffee plantations were temporarily closed down. These were closed down while the land was prospected for large scale extraction of iron ore. Local workers aren’t trained for this, so the jobs have gone to outsiders. Now there is conflict between locals and outsiders, which has led to several beatings and gunfights in the past month. Coffee producers are saying that they will not reopen their plantations unless the security situation improves.

Alejandro does not want to join the gang because he doesn’t like the way that the gangs have been harassing women. Gender-based violence is a growing problem in the community. He tells his sister that he is planning to get a gun, to scare the gang off if they try to recruit him again. Together with his youth group, they take a petition to the mayor calling for a local bylaw to prohibit the gangs, and calling for the resumption of coffee production. Two weeks later Alejandro is arrested for shooting another young man.

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Factors: the building block of systems

Factors are anything that influences the system

(at your level of analysis)

Factors can be events, trends, norms, beliefs, emotions or attitudes, phenomena, institutions, laws, policies, etc

Factors are not usually people or organisations, but what they do, think, feel, or institutionalise

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CÍRCULOS DE RETROALIMENTACIÓN

 

La retroalimentación entre fuerzas en un sistema puede ser positiva (donde más crea más) o negativa (donde más crea menos). Los patrones de fuerzas (círculos) pueden amplificar el cambio o prevenirlo.

  1. Círculos viciosos (las cosas se ponen peor y peor)
  2. Círculos virtuosos (las cosas mejoran y mejoran)
  3. Círculos estabilizadores (evitan que las cosas empeoren)
  4. Círculos de estancamiento (evitan que las cosas mejoren)

Credit: Fundación Ideas para la Paz

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Stabilising loops

(keep things from getting worse)

As the use of fossil fuel increases, the reserves of fuel are depleted, which leads to an increase in commodity price (of fossil fuel), which then results in a decrease of fossil fuel use

Credit: The Omidyar Group.

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Stagnating loops

(keep things from getting better)

A country makes limited reforms to preserve stability. This limit’s the state’s capacity to make deep changes, decreasing citizen trust. For this reason, citizens resolve challenges outside of state institutions, which normalises violence. This generates fear and instability, which reinforces stability over reform.

Credit: Fundación Ideas para la Paz

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Vicious cycles

(things get worse and worse)

When the literacy rate is low, qualifying for jobs becomes difficult which increases the level of unemployment. High unemployment leads to the number of households existing at or below the poverty level to increase. As poverty increases people are more likely to prioritize income-generating activity over education, which further decreases the literacy rate.

Credit: The Omidyar Group.

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Virtuous cycles

(things get better and better)

When a parent extends trust to a child, the child’s freedoms are increased. As the child experiences the enjoyment of increased freedoms, their desire to maintain these extra privileges increases. As their desire to have privileges increases, their responsible behavior is also increased, which in turn increases the parent’s trust in the child.

Credit: The Omidyar Group

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Learning recap

Complex adaptive systems

  • complicated versus complex
  • dynamic, emergent properties
  • non-linearity
  • self organisation

Factors (cause and effect)

Loops (stagnating, stabilising, vicious, virtuous)

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module 3: systemic inquiry (narratives)

In this module we will learn how to collect data to understand systems. We will learn how to collect narratives our people's’ lived experience, which prioritise the issues that are important to them. We will learn how to collect and record this data, about individual and collective narratives, who to talk to, and how to how to keep people safe. We will practice collecting narratives so that we are confident to go out and do it.

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Data collection for systemic inquiry

  • Collecting narratives of lived experience (life stories)
  • More like informal conversations, less like formal interviews
  • Open-ended listening approach rather than structured interviews
  • Working in pairs: one listener and one recorder (need detailed information, nit summaries)
  • 100-300 conversations required for analysis
  • Start with a more general inquiry, may follow up for more specific stories (i.e. issue-specific)

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Why do we collect life stories?

  • Stories are recollections of actual experience, not opinions
  • Stories are a rich source of information about cause and effect
  • We need detail/complexity
  • When interviewing people, we prompt them to tell stories
  • We are interested in stories of different types
    • Individual stories (this happened to me, this happened to someone that is close to me
    • Collective stories (this happened to us)
    • Individual stories that tell collective stories (an archetype)

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Who do we collect life stories from?

Who do we normally consider to be experts?

It’s different in SAR - who has direct experience of cause and effect?

  1. Leaders (elders, organisations, religious leaders, officials)
  2. Ordinary people (shops, markets, housewives, taxi drivers)
  3. Hard to find people (very poor, disabled people, conflict-affected, minorities)

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Collecting life stories

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Who do we collect life stories from?

The informal approach allows for different conversation types:

  • Meeting in groups (needs to be facilitated, get stories that relate to those of others for more causal information)

  • Longer conversations with individuals (ask them to tell stories about issues that they raise, use prompts to get more detail)

  • Shorter conversations with individuals (ask them what your key concern is, tell me a story about it)

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Having an open inquiry allows for complexity

  • We (even researchers...) don’t know as much as we think we do about why things happen (causes and effects)
  • We (humans) are all driven (by cognitive dissonance) to develop coherent explanations (that avoid nuance or contradiction)

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SAR in Myanmar 2013-6

Why do we need detail from our life stories?

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Open versus framed inquiry

  • Factors that influence phenomena aren’t necessarily internal to that phenomena, nor obvious (e.g. tides, homelessness)
  • Beginning with a more open inquiry allows us to gather cause and effect data that we don’t yet know is important
  • Usually our initial framing is influenced by the research context, which is?
  • When we have done our analysis (and tested our causal assumptions) through systems mapping, we might narrow the frame of our inquiry

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How to introduce the research

Your introduction must be sufficient to allow for informed consent.

Participants must have a sufficient understanding of what the research is about, and the potential implications of participating.

Suggestion: We are community researchers. We are trying to understand how people have been affected by the conflicts in our area, and what it will take for reconciliation. We would like to know what issues people have experienced, how these issues are connected, and what we can do about them locally. We can talk to you for as short or as long as you like, and won't use anything you say if you're not happy with it. The information you provide will be used to plan community development activities, which you could be part of. Otherwise the information that you provide will be anonymous. Can I ask you a couple of questions about the situation here? We will record what you say, but will not identify you except for an anonymous code.

Since you have been here, what issues have you experienced related to the conflict…

Can you tell me a story about how you have experienced...

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Consent and anonymity

  • Some information we collect is personal or sensitive
  • When we record information (including collecting stories or writing about meetings) we need to ask participants for their permission for us to use what they say in our research
  • Participants should be reassured that all recording will be anonymous (their name or location will not be included in any writing or recording)
  • This is their rights, we must respect them
  • Consent can be given by signing a form, thumbprints on a form, or by speaking when there are two witnesses
  • Always inform participants about the purpose of the research
  • You should ask for consent at the beginning of the meeting
  • Participants can ask for their contribution to be taken out of the records of they wish. Give them contact details

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Interview style

  • Ask open ended questions to draw out detail about WHY things happened and how issues are connected.
  • Give people time to tell their story and let them go ‘off-track’. Give them time before bringing them back.
  • Be comfortable with silence. Resist the urge to insert yourself.
  • Use prompting questions to get more information, such as “why is that important to you”? or “can you tell me a story about when that has happened to you or someone that you know?”
  • Ask questions that build upon previous discussions.
  • Be sensitive. People’s experience is personal and deserves empathy.
  • Keep an open mind. Be prepared to have people alter your ideas and challenge your assumptions.

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Recording guidance

  • Every conversation must be recorded.
  • Record as much detail as possible. Use a digital backup if needed
    • Explain why the detail is needed. Recorder ask for pauses if necessary, or at least record the most important points
  • Ask for stories, especially when people abstractly (individual or collective)
  • Note surprises, areas of disagreement, facts (dates, numbers), actors
  • You can ask what should be done about it. Ask why that would work, and note that this is a suggestion
  • After the conversation, add what you missed
  • Never summarise or add your opinions

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Practice - fishbowl & breakout groups

  • Teams of two plus interviewees (observation style)
  • Choose type of people, type of conversation
  • Open versus a framed inquiry: why and what?
  • Pay attention to
    • Introduce the research, gaining informed consent
    • Follow the correct conversation style
    • Following the correct recording procedures

What was the experience of those involved?

What is the feedback of observers?

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module 4: systemic inquiry (mapping)

In this module we learn why we map systems, and how to do it. We will learn how to identify causes and effects and other kinds of important information in narratives, and how we map them visually. We will learn how to include the appropriate amount of detail, and how to connect multiple narratives together in one map. We will practice all of these skills to prepare us for mapping.

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Life story analysis

  • Split into pairs or small groups with different coloured pens
  • Analyse a story, identifying
    • factors (causes and effects)
    • factual information (dates, quantities, statistics, etc)
    • actors (people and organisations)
    • possible strategies (tried, failed, suggested)
  • Factors are the most important kind of information as they help us to understand causation
  • Factors can be anything that influences the experience of the individual (usually micro level like events, feelings, attitudes, but can be more maco like trends, norms, laws, policies, etc)
  • Observe relationships between factors where one thing causes another, or stopped another thing from happening

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Factors: causes and effects

Alejandro comes home afraid. He is worried about some of the other boys at school. They asked him to join a gang. The gang was formed by older boys that don’t have jobs, so have got engaged in petty crime to earn income and social status. There hasn’t been much work to do since the local coffee plantations were temporarily closed down. These were closed down while the land was prospected for large scale extraction of iron ore. Local workers aren’t trained for this, so the jobs have gone to outsiders. Now there is conflict between locals and outsiders, which has led to several beatings and gunfights in the past month. Coffee producers are saying that they will not reopen their plantations unless the security situation improves.

Alejandro does not want to join the gang because he doesn’t like the way that the gangs have been harassing women. Gender-based violence is a growing problem in the community. He tells his sister that he is planning to get a gun, to scare the gang off if they try to recruit him again. Together with his youth group, they take a petition to the mayor calling for a local bylaw to prohibit the gangs, and calling for the resumption of coffee production. Two weeks later Alejandro is arrested for shooting another young man.

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Systems mapping

Drawing information from life stories in “mini-maps”

Drawing causes and effects and noting other information

Connecting across stories to create meta-maps

Identifying loops, common relationships, and influential factors or loops

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Systems mapping

Factors: causes, effects, relationships

factual information (dates, numbers, etc)

Actors (people and organisations)

Potential strategies (tried, failed, suggested)

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module 5: developing strategies

In this module we learn how to identify the most interesting causal patterns in our maps. We learn how to examine our maps, to discover where our efforts can have the greatest positive impact (leverage). Using these discoveries, we practice developing theories of change that provide a pathway from our actions to the changes that we desire.

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Analysing your map 1

      • the most common relationships that occurred
      • any loops that can be observed, and the function of these loops (vicious, virtuous, balancing, stagnating)
      • the most influential factors or loops in the map and how they are driving positive or negative outcomes
      • areas of disagreement (mixed bag), dynamics that are frozen, pent up energy for change
      • potential solutions (tried, failed, suggested)

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Analysing your map 2

    • Where is the system frozen?�Look for places where system behavior is deeply entrenched and unlikely to change in the near future�
    • Where is there energy for change?�Look for places where energy is disrupting the status quo or trying to reorganize and cause new patterns to emerge�
    • Where are the areas of disagreement?�Look for places that swing either positive or negative�
    • Where has there been positive progress?�Look for places where positive change is happening already, including where you can learn from solutions that have already been trialled

    • Where are you seeing high connectivity?�Look for strong factors and relationships which have the potential to affect many other factors or dynamics downstream

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Why try to understand systems? Empowerment

  • We all have narratives to explain complex phenomena
  • These narratives are often disempowering
    • They limit collective understanding and collaboration
    • They disempower us
  • Introducing complexity scrambles these narratives and enables us to reprogram more empowered alternatives
  • Shared learning provides the potential for new alliances and collective action

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What causes drug addiction in our community?

“Drugs are a weapon of genocide, used by the Burmese to try and wipe us out”

Towards more empowering narratives

After mapping...

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Why map systems?

to know why things aren’t working

Credit: The Systems Thinker

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Why map systems?

to discover leverage

Leverage is a phenomenon where small effort results in big impacts. When one exploits areas of leverage in a system by affecting key dynamics, it can result in wider ripple effects that ultimately help the system to change itself.

Credit: The Omidyar Group

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Systems change strategies

Potential impact:

  • most influential factors or loops
  • most common relationships
  • high connectivity
  • loop strategies (disrupt, energise, or flip)
  • Flipping disagreements
  • Building upon positive progress

Possible?

  • Is change achievable within our resources more than $)
  • not acting on frozen areas (directly)
  • energy for change
  • not recreating failed solutions

Where possibility and potential impact aligns

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Why map systems?

to develop theories of change

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Why map systems?

to develop theories of change

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Theories of change

A statement of the causal process through which the changes that we desire may result from our actions.

Something that guides our actions.

Something that we review and revise.

If (we do this), then (our goal will be achieved), because (our assumed causal logic)

Systemic Inquiry

Theory of Change

Action Planning

Action

Evaluation

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SAR in Myanmar

Community-led peacebuilding: drug issues

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SAR in Myanmar

Community-led peacebuilding: drug issues

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Community-led peacebuilding: landmine education

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Theories of change

If former combatants have better local employment opportunities, we will have less petty crime in our community, because ex combatants will have sufficient resources to sustain themselves while they reintegrate into society, and better relationships with other community members.

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Developing theories of change

  • Select 2-4 priority issues to focus on
  • Form groups of 6-8 people
  • Practice developing theories of change
  • Present theories of change to the group and record them for future use

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module 6: action research (concepts & process)

This theoretical module introduces us to action research, in which we meet regularly to move forward the implementation of our strategies. We learn about working in networks, and accessing the resources they hold. We learn about the different types of meetings we will use, why we need them, who needs to be involved, what roles people have, what happens in them, and how to keep people safe.

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Participatory Action Research

  • A participatory way of organising to achieve the changes that we desire
  • Supports change from inside not outside of our communities
  • Helpful with complex problems: encourages diverse perspectives and ongoing learning
  • Real-time improvements in people’s lives

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Participatory Action Research

  • An iterative cycle
  • Action research group meetings every 2-6 weeks (2-3 hours)
  • Wider community meetings every two months (2-3 hours)
  • Actions (activities, meetings, research) take place between action research meetings
  • lasts for 3 to 18 months usually

Systemic Inquiry

Theory of Change

Action Planning

Action

Evaluation

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The potential of working in networks

We identify and engage the resources available in our network:

  • time, energy, diversity, creativity, solidarity, and commitment
  • expertise (experience, topical knowledge, technical know how)
  • relationships/access
  • authority (approval, legitimation, institutionalisation)
  • financial and in kind resources (infrastructure, space, food)
  • communication, reach, and influence
  • Popular legitimacy/power in numbers

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Herramienta 3: Diálogo estructurado

Selecting facilitators

Time, energy, and commitment

Relationships and credibility

Democratic leadership style

Responsible for leading each participatory action research “strand”

  • organising and facilitating meetings
  • planning and coordinating activities

Will receive facilitation training

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Herramienta 3: Diálogo estructurado

Convening action research groups

6-8 people

from systemic inquiry

time, energy, and commitment

different perspectives

led by a facilitator

every 2-6 weeks

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Beginning: from theory of change to planning

  1. What questions does your theory of change raise? What assumptions need further testing? What research might you engage in?
  2. What can you learn from what has been tried before that is related or similar?
  3. What possible actions might we take to implement this theory of change?
  4. What resources will you need, and how can you get them? (money, location, relationships, expertise, time)
  5. Who do you need to talk to or bring into your group that has experience, resources, or expertise related to these issues and actions?
  6. How might you grow the impact of these activities/theory of change over time?
  7. Are there any risks of your activities/strategy, and can you protect against them?

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Things to talk about in action research meetings

Typical agenda of action research meetings

  1. What is the situation now? What have we learned (since last time)?
  2. Are we still confident in our theory of change and/or our activities?
  3. What might we need to do differently?
  4. Do we still have the right people in our group? Who do we need to involve or talk to?
  5. What questions do we now have and what further research is needed?
  6. What other resources do we need to achieve our goals (economic, social, technical, etc) and how might we access them?
  7. Are there any risks emerging and how might we manage them?
  8. Do we need to produce any outputs from our work at this stage and how will we do that?

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Herramienta 3: Diálogo estructurado

Wider community meetings

20-200 people

every 2-3 months

Organised and led by the facilitator and action research group members

A place for presenting research findings, raising awareness, accessing resources, inviting participation

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module 7: action research (facilitator training)

In this practical module we learn the skills required to facilitate action research. We focus on skills that are important to group dialog, the particular topics required for action research, how to manage conflict, how to record meetings, and how to plan and organise effectively.

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Selecting facilitators

Time, energy, and commitment

Relationships and credibility

Democratic leadership style

Responsible for leading each participatory action research “strand”

  • organising and facilitating meetings
  • planning and coordinating activities

Will receive facilitation training

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Facilitation skills

“the facilitator’s role is to create and maintain the space through which collective insight emerges”

  • Being highly organised (planning, communicating, coordinating, resourcing, recording, keeping to the agenda)
  • Ensures everyone gets to speak; encourages quiet people
  • Does not tell others what to think, or offer opinions
  • Lets the conversation wander, knows when to bring it back
  • Manages conflict, disagreements, and dominant people
  • Encourages dialog between different views (because new ideas often come from this)
  • Refers back to the evidence in the maps and stories
  • Summarises key themes, agreements and disagreements
  • Manages sensitive issues appropriately

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Facilitation techniques

facilitators are challenged by:

lack of ideas

off-topics

conflict

timekeeping

  • Take a break (to let tensions reduce)
  • Break into small groups (to make faster progress, to explore multiple ideas at once)
  • Get opinions from everybody (to resolve disagreements, to generate ideas)
  • Parking lot of ideas (to not get stuck on issues)
  • Talking stick (to prevent people talking over each other)
  • Traffic lights (to keep people to time)
  • Refer back to the stories or maps (to resolve disagreements, to generate ideas, to keep the conversation useful)
  • Referring to the agenda (to keep people to time, to keep the conversation useful)

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Disagreement is not a bad thing...

facilitators are challenged by:

lack of ideas

off-topics

conflict

timekeeping

  • Insight often comes from confrontation between contrasting ideas and perspectives
  • Disagreements should be explored with openness and curiosity, not judging who is right
  • Conflicts of ideas or personalities become destructive when people’s emotions rise and feelings risk being hurt
  • The facilitator’s role is to listen and watch for the verbal and non-verbal cues related to tension, and manage tensions by taking breaks, inviting other perspectives, going back to the data etc

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Recording guidance

recording is useful to keep a record of learning and decisions, to help new people, and to provide in reports

  • You should have templates to use
  • Meetings of all types should be recorded (written or audio)
  • One person should be responsible (not the facilitator)
  • Write as much detail as possible
  • Record the meetings in the words of the participants. Do not summarise or add your own opinion
  • Be sure to capture all decisions and why they were made
  • Information should be stored in a secure location (to protect confidentiality of sensitive information)
  • Record important factual information (date, number of people at meeting, which action research group)

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Practicing facilitation - fishbowl, groups

  • Introduce agenda in brief
  • Ensures there is a recorder
  • Leads the conversation through the agenda
  • Skills: stimulates the conversation, invites participation, manages disagreement, refers to the evidence, etc
  • Techniques: uses techniques as appropriate to manage time, tension, etc

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Thank you!

For more

information:

https://adaptpeacebuilding.org/

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