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Taking Search to the Next Level

September 14th, 2022

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  • 24 Years of Consulting Experience
  • Expert in Knowledge Management Strategy, Design, and Implementation
  • Inc. 5000 Listed CEO Four Years in a Row
  • Coauthor of Making KM Clickable (2022)

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ZACH

CEO AND COFOUNDER, ENTERPRISE KNOWLEDGE

WAHL

JOE

CTO AND COFOUNDER, ENTERPRISE KNOWLEDGE

HILGER

  • 33 Years of Consulting Experience
  • Expert in Knowledge Management and Knowledge Graph Technologies
  • Coauthor of Making KM Clickable (2022)

ENTERPRISE KNOWLEDGE

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10

AREAS OF EXPERTISE

KM STRATEGY & DESIGN

TAXONOMY & ONTOLOGY DESIGN

TECHNOLOGY SOLUTIONS

AGILE, DESIGN THINKING, & FACILITATION

CONTENT & BRAND STRATEGY

KNOWLEDGE GRAPHS, DATA MODELING, & AI

ENTERPRISE SEARCH

INTEGRATED CHANGE MANAGEMENT

ENTERPRISE LEARNING

CONTENT MANAGEMENT

80

+

EXPERT CONSULTANTS

HEADQUARTERED IN WASHINGTON, DC, USA

ESTABLISHED 2013 – OUR FOUNDERS AND PRINCIPALS HAVE BEEN PROVIDING KNOWLEDGE MANAGEMENT CONSULTING TO GLOBAL CLIENTS FOR OVER 20 YEARS.

KMWORLD’S

100 COMPANIES THAT MATTER IN KM (2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022)

TOP 50 TRAILBLAZERS IN AI (2020, 2021, 2022)

CIO REVIEW’S

20 MOST PROMISING KM SOLUTION PROVIDERS (2016)

INC MAGAZINE

#2,343 OF THE 5000 FASTEST GROWING COMPANIES (2021)

#2,574 OF THE 5000 FASTEST GROWING COMPANIES (2020)

#2,411 OF THE 5000 FASTEST GROWING COMPANIES (2019)

#1,289 OF THE 5000 FASTEST GROWING COMPANIES (2018)

INC MAGAZINE

BEST WORKPLACES (2018, 2019, 2021, 2022)

WASHINGTONIAN MAGAZINE’S

TOP 50 GREAT PLACES TO WORK (2017)

WASHINGTON BUSINESS JOURNAL’S

BEST PLACES TO WORK (2017, 2018, 2019, 2020)

ARLINGTON ECONOMIC DEVELOPMENT’S

FAST FOUR AWARD – FASTEST GROWING COMPANY (2016)

VIRGINIA CHAMBER OF COMMERCE’S

FANTASTIC 50 AWARD – FASTEST GROWING COMPANY (2019, 2020)

AWARD-WINNING

CONSULTANCY

PRESENCE IN BRUSSELS, BELGIUM

EK At A Glance

STABLE CLIENT BASE

ENTERPRISE KNOWLEDGE

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Solving Search Problems Over Time

ENTERPRISE KNOWLEDGE

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Roadmap of Search Maturity

Basic keyword search allows quick access to large amounts of data

Asset-Oriented or Action-Oriented search begins the transition from searching strings to things

Faceted Search based on taxonomies allows users to quickly filter irrelevant search results to improve findability

Knowledge Graphs, Ontologies, and Machine Learning enable contextual, semantic search

ENTERPRISE KNOWLEDGE

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Key Advancements in Search

Action-Oriented Search

Knowledge Graphs

AI and Machine Learning

ENTERPRISE KNOWLEDGE

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Action-Oriented Search

ENTERPRISE KNOWLEDGE

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Action Oriented Search

Action-Oriented

Rich search results that help users get their job done and not just find information.

Search is about things not strings

Search is a detour from what your searchers are trying to do

Do not force your searchers down false paths

Key considerations:

ENTERPRISE KNOWLEDGE

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Expert Search

I need to speak with an expert in neurology to help answer a question.

I want to…

  • Understand a person’s expertise
  • Contact them
  • Understand where they are
  • Learn who they work for or which department they work for

ENTERPRISE KNOWLEDGE

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Conference Rooms

I want to book a conference room for my upcoming meeting.

I want to…

  • Find which conference rooms are open
  • Understand which room best meets my purposes
  • Find a room that is close to me

ENTERPRISE KNOWLEDGE

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Knowledge Graphs

ENTERPRISE KNOWLEDGE

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Knowledge Graphs

Knowledge Graphs

A semantic technology used to aggregate information and map content relationships. Typically used to power Natural Language Search and Artificial Intelligence.

  • A knowledge graph: a network of the things we want to describe and how they are related
  • We construct a semantic model since we want to capture and generate meaning with the model

“The application of graph processing and graph DBMSs will grow at 100 percent annually through 2022 to continuously accelerate data preparation and enable more complex and adaptive data science.”

– Gartner’s Top 10 Data and Analytics Technology Trends for 2019

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ENTERPRISE KNOWLEDGE

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Benefits of a Knowledge Graph

Understanding Context

Relationships between information allows gives us a better understanding of how things fit together so that search can be more precise.

Structured and Unstructured Information

Graphs allow for the integration of structured and unstructured information so that users can search for data and content at the same time.

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Natural Language Search

Graphs store information the way people speak. Integrating a graph into your search makes natural language search easier to implement.

Aggregation

Graphs allow for aggregation of information from multiple disparate solutions so that search results can display information that exists in multiple locations and formats.

ENTERPRISE KNOWLEDGE

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AI and Machine Learning

ENTERPRISE KNOWLEDGE

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Artificial Intelligence

EK’s definition:

An integrated system that can perform actions that traditionally require human intelligence

Rule-Based Systems

Statistical Systems

Machine Learning is one type of artificial intelligence system, in which a machine “learns” from your data

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Machine Learning

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Machine Learning and Knowledge Graphs

Applications:

What products support the Western Blot process?

Natural Language Search

Categorization and Classification

Advanced Analytics

Recommender System

Entity Recognition

Clustering and Similarity Algorithms

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Link Detection

Categorization

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Enterprise AI Applications

Content Aggregation

Natural Language Search

Categorization and Classification Tool

Advanced Analytics

  • Model information how the user would describe the information in speech.

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  • Develop human-centered applications using simple natural language, such as chatbots.
  • Organize content and data through the right channel(s) to enable findability and discoverability.

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  • Scale data governance to remove error-prone manual burden from human categorization.
  • Mine information, discover hidden facts, and identify patterns at a large scale.

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  • Make relevant and timely decisions, as well as forecast or predict future outcomes.
  • Aggregate information from multiple sources in real-time to display a complete picture of information.

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  • Provide greater decision making power with aggregated results.

How many projects did we do with our partner organization in New York in 2018?

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Q&A

Thank you for listening.

Questions?