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What is negotiation?

Negotiation takes place when two or more people, with differing views, come together to attempt to reach agreement on an issue. It is persuasive communication or bargaining.

“Negotiation is about getting the best possible deal in the best possible way.”

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What is Negotiation?

What the customer wants

What You wants

What the customer wants

What You wants

Every Negotiation Looks like this

No Common ground so nothing to gain from negotiation

No need for Negotiation

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Characteristics of a Good Negotiator

  • Assertive
  • Patient
  • Open-Minded
  • Careful Listener
  • Self-Disciplined
  • Creative
  • Flexible
  • Highly Ethical
  • Persuasive
  • Decisive
  • Confident
  • Considerate
  • Careful
  • Respect for Others
  • Ability to Handle Pressure

Why Our children our among the best negotiators?

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Planning to negotiate

  • Establish your objectives
  • Establish other party’s objectives
  • Frame negotiation as a joint search for a solution
  • Identify areas of agreement

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Planning to negotiate

  • Trouble shoot disagreements: bargain & seek alternative solutions, introduce trade offs
  • Agreement and close: summarise and ensure acceptance

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Negotiation

  • Includes:
    • Listening
    • Ability to identify the interests of both sides
    • Persuasion
    • Diplomacy
    • Building and preserving relationships

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The Six-Step�(Negotiation)Process

  • State the problem/issue.
  • Identify real needs (interests)on both sides.
  • Restate the problem/issue(I think the real issue is…).
  • Present possible solutions.
  • Decide on the best solution.
  • Reach consensus.