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Starting From Scratch

A Museum Metamorphosis

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How this session will work

Pat Wittwer

Senior Guest Experience Manager, DelMNS

VP & Communications Chair, VEX Group

@wittwering

pwittwer@delmns.org

Live in Cleveland!

Prerecorded from Delaware!

Delaware Museum of Nature and Science staff

@delmnh

delmns.org

Live on the internet!

Q&A with the Delaware Museum of Nature and Science staff

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Questions

Through the magic of Twitter

Tweet your question to @delmnh and include the hashtag #VEX22

Via Email

Send an email to Communications Director Jennifer Acord at jacord@delmns.org

with the subject “VEX22 Question”

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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A Little Background

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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Natural History to Nature & Science

  • Dark
  • Text Heavy
  • Dark
  • Flat
  • Dark
  • Required a specific interest in the subject
  • Did we mention dark?

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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Planning a Metamorphosis

Jennifer Acord

Director of Communications

Halsey Spruance

Executive Director

Liz Shea, Ph.D.

Director of Collections and Curator of Mollusks

Rick Cairns

Board Member

Cathy Perrotto

Sr. Manager of Public Engagement

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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Closing

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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Closing

Closing and deconstruction video

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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Guest Experience

OUR SERVICE PHILOSOPHY

We strive to communicate the exciting impact of nature and science in our daily lives, inspiring connections to the natural world through equitable, respectful interactions that meet the unique needs of each guest and team member.

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

  • Deliver a Welcoming Experience

  • Nurture Connections

  • Act with Empowerment

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Guest Experience

GE video

@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22

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@delmnh jacord@delmns.org @wittwering @vexgroup #VEX22