從 Blulu 量表看
透明的黑箱
ETBlue, 2017/05/13, 左轉有書x慕哲咖啡
民主深化在臺灣系列講座＆研討會第五場
Blulu Metrics Gamma Ver. : The Transparent Black Box
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ETBlue
G0V Contributor (2012~), NGO Volunteer (2013~)�零時政府參與者（2012 至今）、非政府組織志工（2013 至今）
Dentistry → Illustration → Planning → UI / UX → Web Frontend Engineer → Singer Songwriter�牙醫 → 圖解→ 企畫 →使用者介面 → 網頁前端工程 → 創作歌手
藍一婷
Blulu
A scaffold helps people thinking about the emerging relationship between deliberation, participation and information technology. Named after last names of two co-authors: �Chia-Hua Lü and ETBlue.
一組輔助思考的鷹架，用以分析審議、參與與資訊科技之間的新興關係。�以兩位共同作者呂家華、藍一婷的姓氏來命名。
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Previous Versions Of Blulu Can Be Found On http://blulu.tw
Blulu 先前的版本可以在 http://blulu.tw 找到
Blulu﹍﹍
跳坑指南：政治賽局下的技術中立�Which Force To Join: Technology Neutrality Under A Political Competition
挖坑指南：跨領域下的光暈效應�How To Cowork: Halo Effect Across Domains
觀坑指南：開放透明的表與裏�What To Observe: Open V.S. Open Washed
結語：身為普通公民�Some Thoughts As An Ordinary Citizen
gamma
Which Force To Join: Technology Neutrality Under A Political Competition
跳坑指南：政治賽局下的技術中立
ET’s Tech Neutrality During Sunflower Movement
我在佔領立院期間抱持的技術中立
Casual
順其自然
ET’s Tech Neutrality During National Affairs Conference on Trade and Economics
我在經貿國是會議期間抱持的技術中立
Equal Supply
等量供應
Casual
順其自然
ET’s Tech Neutrality During The Grassroot Forum Stage Of Constitutional Reform Movement
我在憲動盟草根論壇期間抱持的技術中立
Force Balancing
平衡局勢
Equal Supply
等量供應
Casual
順其自然
Blulu’s Spectrum: Technologer Neutrality Under A Political Competition
Blulu 光譜：政治賽局下的技術中立主義
Force Balancing
平衡局勢
Equal Supply
等量供應
Casual
順其自然
Flipping
翻轉現狀
Consolidating
鞏固現狀
民主的至高前提
無非是要求有權者
節制權力
不濫用權力
—— 黃長玲 2017/5/2
The top premise of democracy lies on
asking those in power to restrain,
to avoid abusing their power.
— Chang-Ling Huang, May 2, 2017
能力越大
責任越大
With Great Power Comes
Great Responsibility
Lesson
1
My Current Choice
我目前的選擇
Force Balancing
平衡局勢
Equal Supply
等量供應
Casual
順其自然
Flipping
翻轉現狀
Consolidating
鞏固現狀
Blulu﹍﹍
跳坑指南：政治賽局下的技術中立�Which Force To Join: Technology Neutrality Under A Political Competition
挖坑指南：跨領域下的光暈效應�How To Cowork: Halo Effect Across Domains
觀坑指南：開放透明的表與裏�What To Observe: Open V.S. Open Washed
結語：身為普通公民�Some Thoughts As An Ordinary Citizen
gamma
How To Cowork:
Halo Effect Across Domains
挖坑指南：跨領域下的光暈效應
In General, A Job Description Includes Two Different Aspects: Ability And Experience
一般來說，工作職缺描述包含兩個面向：能力水平與實務經驗
Professional Field
專業領域
Experience
實務經驗
Ability
能力水平
Ability Aspect: From Junior To Leader; From Theoretical To Practical
能力面：從入門到領導、從理論到實作
Professional Field
專業領域
Basic Schema
基礎認知
In Depth Study
深入研究
Basic Skills
基礎技術
Well Trained
訓練有素
Organizing And Leading
組織與領導
Experience
實務經驗
Ability
能力水平
Experience Aspect: From Non-organization To Organization
經驗面：從非組織到組織
Professional Field
專業領域
Basic Schema
基礎認知
In Depth Study
深入研究
Basic Skills
基礎技術
Well Trained
訓練有素
Organizing And Leading
組織與領導
Academic
學術
Industrial
產業
Government
公部門
Non-gov.
非政府
Community
社群
Personal
個人
Experience
實務經驗
Ability
能力水平
Blulu’s Bricks: Human Resource Considerations In A Matured Professional Field
Blulu 磚塊：成熟專業領域中的人力資源考量
Professional Field
專業領域
Basic Schema
基礎認知
In Depth Study
深入研究
Basic Skills
基礎技術
Well Trained
訓練有素
Organizing And Leading
組織與領導
Academic
學術
Industrial
產業
Government
公部門
Non-gov.
非政府
Community
社群
Personal
個人
Experience
實務經驗
Ability
能力水平
Things Become Complicated In An Interdisciplinary Job Where Multiple Professions Are Required
需要多項專業的跨領域職務，事情就變複雜了
Professional Field B
專業領域 B
Professional Field C
專業領域 C
Professional Field A
專業領域 A
Experience
實務經驗
Ability
能力水平
For Example, An Online Deliberation Organizer Requires Three Different Fields
例如組織一場線上的審議，需要三種不同領域的能力
Experience
實務經驗
Ability
能力水平
Biz Planning / Proj. Management
商務企畫 / 專案管理
UI Design / Web Front End
介面設計 / 網頁前端工程
Public Deliberation
公共審議
Specialties I Have
我的技能
Experience
實務經驗
Ability
能力水平
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Non-gov.
非政府
Community
社群
Personal
個人
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Community
社群
Personal
個人
Basic Schema
基礎認知
Organizing And Leading
組織與領導
Well Trained
訓練有素
Biz Planning / Proj. Management
商務企畫 / 專案管理
UI Design / Web Front End
介面設計 / 網頁前端工程
Public Deliberation
公共審議
Specialties Required For An Online Deliberation Organizer
主持線上審議所需要的技能
Biz Planning / Proj. Management
商務企畫 / 專案管理
UI Design / Web Front End
介面設計 / 網頁前端工程
Public Deliberation
公共審議
Experience
實務經驗
Ability
能力水平
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Non-gov.
非政府
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Basic Schema
基礎認知
In Depth Study
深入研究
Basic Skills
基礎技術
Well Trained
訓練有素
Organizing And Leading
組織與領導
Government
公部門
Academic
學術
Government
公部門
Academic
學術
Government
公部門
Non-gov.
非政府
Core Skills Missing...
狀態顯示為核心技能缺乏...
So Different
很不一樣
Me
我
Requirements
職務需求
Specialties I Have When All Professional Fields Are Merged And Taken As One Single Field…
當所有專業領域攪在一起的時候，我的技能看起來像這樣...
A Magical New Field
某神奇新領域
Experience
實務經驗
Ability
能力水平
Industrial
產業
Non-gov.
非政府
Community
社群
Personal
個人
Basic Schema
基礎認知
Basic Skills
基礎技術
Organizing And Leading
組織與領導
Well Trained
訓練有素
Specialties Required When All Professional Fields Are Merged And Taken As One Single Field...
當所有專業領域攪在一起的時候，該職務需要的技能看起來像這樣...
A Magical New Field
某神奇新領域
Experience
實務經驗
Ability
能力水平
Industrial
產業
Non-gov.
非政府
Basic Schema
基礎認知
In Depth Study
深入研究
Basic Skills
基礎技術
Well Trained
訓練有素
Organizing And Leading
組織與領導
Government
公部門
Academic
學術
Halo Effect Occurs When Multiple Professional Fields Are Not Considered Separately
當多個專業領域沒有分開來評估，光暈效應就發生了
So Different
很不一樣
Kind Of Alike
勉強差不多
Me
我
Requirements
職務需求
Most New Fields Nowadays Are The Intersection Of Existing Fields, Just Like Blulu
現代多數的新領域，通常是由多個舊領域交集而成，Blulu 也是
Deliberation
審議
Participation
參與
Information
Technology
資訊科技
Business�Management
企業管理
Blulu
跨領域時代
意味著
團隊時代
The Era Of Interdiscipline
Implies
The Era Of
Team Work
Lesson
2
Suggestions: Acquire A Team With Diverse Backgrounds Instead Of Hiring One Single Person
建議：一個人用不夠，用兩個
We
我們
Requirements
職務需求
Blulu﹍﹍
跳坑指南：政治賽局下的技術中立�Which Force To Join: Technology Neutrality Under A Political Competition
挖坑指南：跨領域下的光暈效應�How To Cowork: Halo Effect Across Domains
觀坑指南：開放透明的表與裏�What To Observe: Open V.S. Open Washed
結語：身為普通公民�Some Thoughts As An Ordinary Citizen
gamma
What To Observe:
Open V.S. Open Washed
觀坑指南：開放透明的表與裏
Color Coding In Following Slides
以下投影片中顏色代表的意思
Outer
表
Inner
裏
Blulu Beta Review: Outers And Inners Of Public Deliberation (Chia-Hua Lü, G0V Summit 2016)
Blulu Beta 回顧：公共審議的表與裏（由呂家華於 2016 零時政府高峰會提出）
Agenda Setting
議程設定
Survey
研究調查
Inform
知情
Discussion
討論
Voting
投票
Decision
決定
Respond
回應
Accountability
課責
Political Context 政治脈絡
Facilitation 主持與彙整
Modes 審議形式
Presentation 資訊呈現
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Key Points Of Open Washing Are The “Inners”
洗白式開放的關鍵在於「裏」
Agenda Setting
議程設定
Survey
研究調查
Inform
知情
Discussion
討論
Voting
投票
Decision
決定
Respond
回應
Accountability
課責
Political Context 政治脈絡
Facilitation 主持與彙整
Modes 審議形式
Presentation 資訊呈現
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Peggy Lo’s Civic Participation Routes: Outers And Inners Of Government’s Works
羅佩琪提出的公民參與路徑：政府工作事項的表與裏
Use Web Tools
使用網路工具
Fill The Gap Between New And Old Methods
修補新舊機制的斷裂
Promote New Civic Participation Methods
推行新的公民參與機制
Reform Old Civic Participation Methods
改良現行的公民參與機制
Presentation
資訊呈現
Process
程序
Subject
議題
Key Points Of Open Washing Are The “Inners”
洗白式開放的關鍵在於「裏」
Use Web Tools
使用網路工具
Fill The Gap Between New And Old Methods
修補新舊機制的斷裂
Promote New Civic Participation Methods
推行新的公民參與機制
Reform Old Civic Participation Methods
改良現行的公民參與機制
Presentation
資訊呈現
Process
程序
Subject
議題
What To Observe: Procedural Health Of A Policy Has No Less Influence Than Open Participation
觀坑小技巧：政策的程序健康，影響幅度不亞於開放參與
Openness Of Participation
參與開放程度
Healthiness Of Procedures
程序健康程度
Procedural Aspects: Blulu’s Stair, Blulu’s Iceberg
程序面：Blulu 階梯、Blulu 冰山
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Five Stages Of Public Policy Making (James E. Anderson, 1979)
公共政策的五段進程（由 James E. Anderson 於 1979 年提出）
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Four Stages Of Marketing Planning (Philip Kotler, 1997)
行銷企畫的四段進程（由 Philip Kotler 於 1997 年提出）
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Similarity Between Policy Making And Marketing Planning
公共政策形成與行銷企畫過程的相似點
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Similarity Between Policy Making And Marketing Planning
公共政策形成與行銷企畫過程的相似點
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Similarity Between Policy Making And Marketing Planning
公共政策形成與行銷企畫過程的相似點
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Similarity Between Policy Making And Marketing Planning
公共政策形成與行銷企畫過程的相似點
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Similarity Between Policy Making And Marketing Planning
公共政策形成與行銷企畫過程的相似點
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Common Issues Of Business Planning Newbies - Procedural Buffet: Skip Boring Steps
企畫新手常見問題——流程自助餐：跳過無聊的步驟
Evaluation
政策評估
Implementation
政策執行
Legislation
政策合法化
Planning
政策規劃
Problem Analysis
問題分析
Control
控管
Implementation
執行
Planning
規劃
Analysis
分析
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Whole Picture
問題的全貌
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Whole Picture
問題的全貌
Implementation
政策執行
Evaluation
政策評估
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Whole Picture
問題的全貌
Evaluation
政策評估
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Whole Picture
問題的全貌
Blulu’s Stair: Dependencies Between Different Stages In A Public Policy Life Cycle
Blulu 階梯：公共政策形成階段之間的相依性
Results And Comparison
結果與落差
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Whole Picture
問題的全貌
Problem Analysis Is The Foundation Of All Following Procedures. Can’t Be Skipped
問題分析是所有後續階段的基石，是不能略過的步驟
Results And Comparison
結果與落差
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Whole Picture
問題的全貌
Without Problem Analysis, People Will Make Policies Based On “Brain-Completing”
缺乏問題分析，政策規劃只能依據各種腦補
Results And Comparison
結果與落差
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Directions And Solutions
方向與方案
~!@#$%^&*`_+=?;”...
~!@#$%^&*`_+=?;”...
~!@#$%^&*`_+=?;”...
~!@#$%^&*`_+=?;”...
~!@#$%^&*`_+=?;”...
下盤不穩
上盤飄
With Shaky Footings Comes
Shaky Policies
Lesson
3
Possible Reasons For A Policy Chopped And Changed
政策翻盤的可能原因
The Policy Is Under Rolling Wave Planning
政策處於滾動式規劃的過程中
1
The Policy Is Experimental
政策屬於實驗性質
2
People Are Shooting In The Dark
人們正在亂槍打鳥中
3
Possible Reasons For A Policy Chopped And Changed
政策翻盤的可能原因
The Policy Is Under Rolling Wave Planning
政策處於滾動式規劃的過程中
1
The Policy Is Experimental
政策屬於實驗性質
2
People Are Shooting In The Dark
人們正在亂槍打鳥中
3
Difference Between “Rolling Wave Planning” And “Shooting In The Dark”: Problem Analysis
滾動式規劃與亂槍打鳥的差別：問題分析
A
P
L
I
E
A
P
L
I
E
Policies Under Rolling Wave Planning Without Problem Analysis Are Usually Problematic
滾動式規劃中的政策，如果沒做問題分析，則通常是有問題的
A
P
L
I
E
A
P
L
I
E
Possible Reasons For A Policy Chopped And Changed
政策翻盤的可能原因
The Policy Is Under Rolling Wave Planning
政策處於滾動式規劃的過程中
1
The Policy Is Experimental
政策屬於實驗性質
2
People Are Shooting In The Dark
人們正在亂槍打鳥中
3
The Purpose Of Experiments Is To Prove Hypotheses “Before” Real World Implementation
實驗的目的，是在套用到真實世界「之前」驗證假設
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Implementation
實施
Experimentation
實驗
Hypotheses Targeted By Experiments Still Lay On Problem Analysis
實驗所針對的假設，同樣需建立在問題分析之上
Whole Picture
問題的全貌
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Implementation
實施
Experimentation
實驗
Experiments On Plans Without Analysis Support Are Usually Problematic
沒有問題分析做為基礎的實驗，通常是有問題的
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Implementation
實施
~!@#$%^&*`_+=?;”...
Experimentation
實驗
Experiments Usually Stay In A Limited Scope, To Keep The Risks Controllable
實驗通常是小規模的，讓風險發生在可控制範圍內
Limited Scope
小規模
Large Scope
大規模
Implementation
實施
Experimentation
實驗
Experiments With Full Scope Are Usually Problematic
如果實驗的規模是全面性的，則通常是有問題的
Implementation
實施
Experimentation
實驗
Possible Reasons For A Policy Chopped And Changed
政策翻盤的可能原因
The Policy Is Under Rolling Wave Planning
政策處於滾動式規劃的過程中
1
The Policy Is Experimental
政策屬於實驗性質
2
People Are Shooting In The Dark
人們正在亂槍打鳥中
3
With Blulu’s Stair In Mind, Review Opinions From Advocates…
以 Blulu 階梯的概念，檢視倡議者的意見...
Results And Comparison
結果與落差
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Real World
Change
具體改變
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Laws And Orders
法律與命令
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Whole Picture
問題的全貌
沒問題
沒方向
No Problem,
No Direction.
(NPND)
Lesson
4
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Blulu’s Iceberg: Problem And Its Underlying Structure In Theory (Ref: Problem Solving)
Blulu 冰山：問題與背後的結構，理論版（參考自：問題解決）
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Blulu’s Iceberg: Problem And Its Underlying Structure In Theory (Ref: Problem Solving)
Blulu 冰山：問題與背後的結構，理論版（參考自：問題解決）
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Objective Descriptions Only,
No Subjective Assumption Here
純客觀陳述，不含主觀推測
Problem
問題
Blulu’s Iceberg: Problem And Its Underlying Structure In Reality
Blulu 冰山：問題與背後的結構，現實版
P
P
C
C
C
C
C
C
C
R
R
R
C
C
Three Levels Of Causes Of A Problem (Ref: Systems Thinking)
問題的三層成因（參考自：系統思考）
P
P
C
C
C
C
C
C
C
R
R
R
C
C
Patterns
模式與趨勢
Structures
結構與制度
Mental Models
思想與心態
Treatments For A Problem
三種應對問題的方式
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Treatments For A Problem
三種應對問題的方式
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Treat Symptoms
治標
Treatments For A Problem
三種應對問題的方式
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Treat Symptoms
治標
Cure Disease
治本
Treatments For A Problem
三種應對問題的方式
Phenomenon
表面現象
Causes
近因
Root Causes
根因
Make New Troubles
製造新問題
Treat Symptoms
治標
Cure Disease
治本
Dealing With A Problem Without Analyzing It Beforehand...
沒經過事前分析就著手處理問題...
Phenomenon
表面現象
Make New Troubles
製造新問題
Dealing With A Problem Without Analyzing It Beforehand...
沒經過事前分析就著手處理問題...
Phenomenon
表面現象
Make New Troubles
製造新問題
The Policy Is Heavily Criticized
政策被罵了
Problem Analysis
問題分析
~!@#$%^&*`_+=?;”...
The Policy Is Heavily Criticized
政策被罵了
The Policy Is Heavily Criticized
政策被罵了
Internet Sterilization
網路消毒
The Policy Is Heavily Criticized
政策被罵了
Internet Sterilization
網路消毒
Policy Outcomes Are Criticized
政策成果受批評
Poor Implementation
執行率太差
Policy Outcomes Are Criticized
政策成果受批評
Poor Implementation
執行率太差
Policy Outcomes Are Criticized
政策成果受批評
Punish
Public Servants
懲處公務員
Poor Implementation
執行率太差
Policy Outcomes Are Criticized
政策成果受批評
Punish
Public Servants
懲處公務員
Fertility Rate Comes Too Low
生育率過低
Fertility Rate Comes Too Low
生育率過低
Poor Individual Economy
個體經濟不佳
Employment Difficulty
After Delivery
產後就業困難
Fertility Problems With Advanced Maternal Age
高齡生育困難
Unsupported Child Care
托育缺乏協助
Traditional Expectations
For Gender Roles
傳統性別角色期待
Poor Pediatric Resources
兒科醫療資源缺乏
Fertility Rate Comes Too Low
生育率過低
Poor Individual Economy
個體經濟不佳
Employment Difficulty
After Delivery
產後就業困難
Fertility Problems With Advanced Maternal Age
高齡生育困難
Unsupported Child Care
托育缺乏協助
Traditional Expectations
For Gender Roles
傳統性別角色期待
Poor Pediatric Resources
兒科醫療資源缺乏
Fertility Friendly Employment
友善生育職場
Childcare Friendly Employment
友善托育職場
Let Ppl. Able To Have Child Earlier
使人能夠早生
Improve Economy
改善經濟
Encourage Male Participation
鼓勵男性參與
Promote Flexible Employment
促進彈性就業
Fertility Rate Comes Too Low
生育率過低
Poor Individual Economy
個體經濟不佳
Employment Difficulty
After Delivery
產後就業困難
Fertility Problems With Advanced Maternal Age
高齡生育困難
Unsupported Child Care
托育缺乏協助
Traditional Expectations
For Gender Roles
傳統性別角色期待
Poor Pediatric Resources
兒科醫療資源缺乏
Fertility Friendly Employment
友善生育職場
Childcare Friendly Employment
友善托育職場
Let Ppl. Able To Have Child Earlier
使人能夠早生
Improve Economy
改善經濟
Encourage Male Participation
鼓勵男性參與
Promote Flexible Employment
促進彈性就業
我們習慣於解決問題
但釐清問題的能力很差
法律人沒有意識到
自己的盲點
—— 高榮志 2017/5/2
We are used to solving problems but not clarifying them. Legal professionals are not aware of their blind spots.
— Jung-Chih Kao, May 2, 2017
政策鑑賞
起手式——
鎖定問題
The First Step of
Policy Differentiation:
Looking At The
Problem
Lesson
5
Participatory Aspects: Blulu’s Pizza, Blulu’s Meter
參與面：Blulu 披薩、Blulu 測量儀
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Blulu’s Pizza: Contributor Groups For A Public Policy (Derived From Blulu Alpha By Chia-Hua Lü)
Blulu 披薩：公共政策的參與族群（衍生自呂家華的 Blulu Alpha 版）
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
Government
政府
Citizens
公民
Key Points Of Open Washing Are The “Inners”
洗白式開放的關鍵在於「裏」
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
Government
政府
Citizens
公民
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
公民參與鑑賞
起手式——
鎖定不起眼的人
The First Step of
Civic Participation Differentiation:
Looking At The
Unnoticeable People
Lesson
6
Blulu’s Pizzas-Stair Combo: Openness Evaluation Of A Policy
Blulu 披薩階梯組合技：評估政策的開放程度
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Real Participatory Policy Making Involves Inner Contributors At Inner Stages
真正的參與式政策制訂，會讓「裏」族群在「裏」階段加入
Problem Analysis
問題分析
Planning
政策規劃
Legislation
政策合法化
Implementation
政策執行
Evaluation
政策評估
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Blulu’s Meter: State Of Open Participation For A Policy
Blulu 測量儀：政策開放參與的程度
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Persistence Of Implementation
執行持久度
Openness Of Participation
參與開放度
Basic Requirement
基本要求
Blulu’s Meter: State Of Open Participation For A Policy
Blulu 測量儀：政策開放參與的程度
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Persistence Of Implementation
執行持久度
Openness Of Participation
參與開放度
Basic Requirement
基本要求
Blulu’s Meter: State Of Open Participation For A Policy
Blulu 測量儀：政策開放參與的程度
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Persistence Of Implementation
執行持久度
Openness Of Participation
參與開放度
Basic Requirement
基本要求
Blulu’s Meter: State Of Open Participation For A Policy
Blulu 測量儀：政策開放參與的程度
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Persistence Of Implementation
執行持久度
Openness Of Participation
參與開放度
Basic Requirement
基本要求
Civil Servants
事務官
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
越多公民在乎裏
越能避免
洗白式開放
With More Citizens Being Aware Of
The Inners
The Better We Can Get Rid Of
Open Washing
Lesson
7
Blulu﹍﹍
跳坑指南：政治賽局下的技術中立�Which Force To Join: Technology Neutrality Under A Political Competition
挖坑指南：跨領域下的光暈效應�How To Cowork: Halo Effect Across Domains
觀坑指南：開放透明的表與裏�What To Observe: Open V.S. Open Washed
結語：身為普通公民�Some Thoughts As An Ordinary Citizen
gamma
Some Thoughts
As An Ordinary Citizen
結語：身為普通公民
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Blulu’s Gundam: Different Roles in a Project or Policy
Blulu 鋼彈：專案或政策中的角色分工
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Consider The Big Picture
思考大方向
Blulu’s Gundam: Different Roles in a Project or Policy
Blulu 鋼彈：專案或政策中的角色分工
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Consider The Big Picture
思考大方向
Translate Big Pic To Blueprints
將大方向轉譯為藍圖
Blulu’s Gundam: Different Roles in a Project or Policy
Blulu 鋼彈：專案或政策中的角色分工
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Consider The Big Picture
思考大方向
Translate Big Pic To Blueprints
將大方向轉譯為藍圖
Bring Blueprints To Reality
實現藍圖
Blulu’s Gundam: Different Roles in a Project or Policy
Blulu 鋼彈：專案或政策中的角色分工
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Consider The Big Picture
思考大方向
Translate Big Pic To Blueprints
將大方向轉譯為藍圖
Bring Blueprints To Reality
實現藍圖
Coordinate Everyone
協調所有人
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Problem Analysis
問題分析
Planning
政策規劃
Implementation
政策執行
Evaluation
政策評估
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Problem Analysis
問題分析
Planning
政策規劃
Implementation
政策執行
Evaluation
政策評估
Analysis
分析
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Problem Analysis
問題分析
Planning
政策規劃
Implementation
政策執行
Evaluation
政策評估
Analysis
分析
Planning
規劃
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Problem Analysis
問題分析
Planning
政策規劃
Implementation
政策執行
Evaluation
政策評估
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Techies
技術人
Advocates
倡議者
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Techies
技術人
Advocates
倡議者
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Analysis
分析
Implementation
實做
Management
管理
Techies
技術人
Advocates
倡議者
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Analysis
分析
Implementation
實做
Management
管理
Techies
技術人
Advocates
倡議者
Analysis
分析
Implementation
實做
Management
管理
Planning
規劃
Bridge Builders
搭橋者
ET As A Freelancer…
身為自由工作者的我...
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
ET As A Blulu Metrics Developer…
身為 Blulu 開發者的我...
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
ET In The Coming Years…
接下來幾年的我...
Implementation
實做
Analysis
分析
Planning
規劃
Management
管理
F/U
追蹤
Coding
寫程式
As Techies
We May Not Understand Politics
But At Least
We Can Avoid Promoting
Open Washing
技術人可以
不懂政治
但不必成為
洗白式開放的
裝飾
Lesson
8
About This Talk / 關於本場演講
Title: Blulu Metrics Gamma Version - The Transparent Black Box�標題：Blulu 量表 Gamma 版——透明的黑箱
Author: Chia-Hua Lü, ETBlue�作者：呂家華、藍一婷
License: Creative Commons 4.0 BY-NC�授權：創用 CC 4.0 版 姓名標示、非商業性
Website / 官網：http://blulu.tw/�Theme Music And More / 主題曲與幕後花絮： https://etblue.blogspot.tw/2017/04/blulu-gamma.html
Cover Picture: Tuiry Hsiao�主視覺插畫：蕭煦平（a.k.a. 阿平老師）
Contributors: Peggy Lo, Ming-Han Tsai�貢獻者：羅佩琪、蔡明翰
Special Thanks: Taiwan Civil Service Innovation Coalition, Whiski Tajfun�特別感謝：台灣公務革新力量聯盟、張維志
Blulu
A scaffold helps people thinking about the emerging relationship between deliberation, participation and information technology. Named after last names of two co-authors: �Chia-Hua Lü and ETBlue.
一組輔助思考的鷹架，用以分析審議、參與與資訊科技之間的新興關係。�以兩位共同作者呂家華、藍一婷的姓氏來命名。
gamma
The Impact of Civic Tech Conference (TICTeC), 9/11-9/13, Taipei, Taiwan http://civictechfest.org/
Theme Music
主題曲
Questions?
To All My Friends Invited To This Document
This presentation has been released on blulu.tw. Please feel free to give me suggestions (especially grammatical...). Thank you for taking a look at these slides. Cheers.
by ET�13 May 2017
(Illustrations for Music Video and Website)
以下繪圖輸出用
Blulu﹍﹍
Music & Video: ETBlue / 藍一婷�Illustration: Tuiry Hsiao / 蕭煦平�Project: G0V Band / 零時樂團�License: CC 4.0 BY-NC
gamma
(Archive)
以下講不完拿掉的
Definition Of Problem: The Gap Between Ideal And Real World, Leading To Unfavorable Results
問題的定義：會帶來不利結果的、現狀與預期之間的落差
Objective Descriptions Only,
No Subjective Assumption Here
純客觀陳述，不含主觀推測
Ideal World
理想
Real World
現實
Problem
問題
The Unfavorable Results May Show Up In The Past, Current Or Future
問題所導致的不利結果可能出現在過去、現在或未來
Ideal World
理想
Real World
現實
The Damage Was Done
傷害已經造成
Will Be In Trouble
將來會有問題
Need To Do It Better
需要做得更好
The Purpose Of Experiments Is To Prove Hypothesis “Before” Real World Implementation
實驗的目的，是在套用到真實世界「之前」驗證假設
In Early Stages
處於前期
In Late Stages
處於後期
Experimentation
實驗
Implementation
實施
把全面性的政策當作實驗
如同把捷運站當作蓄洪池
Taking A
Full Scope Policy As An Experiment
Is Similar To
Taking Subway Stations As
Flood Storage Pools
Lesson
3
Someone Puts Pressure On The Chief
有人向長官施壓
Problem Analysis
問題分析
~!@#$%^&*`_+=?;”...
Someone Puts Pressure On The Chief
有人向長官施壓
Someone Puts Pressure On The Chief
有人向長官施壓
Turn The Policy Around
政策轉彎
Someone Puts Pressure On The Chief
有人向長官施壓
Turn The Policy Around
政策轉彎
Blulu’s Iceberg-Stair Combo: Procedural Evaluation Of A Policy
Blulu 冰山階梯組合技：評估政策的形成程序
Procedural Dependencies
程序相依性
( Stair )
Composition Of A Problem
問題組成結構
( Iceberg )
Contributor Groups
參與族群
( Pizza )
State Of Open
開放程度
( Meter )
Procedural Assessment 1: Are The Problems Analysed?
Whole Picture
問題的全貌
Problem Analysis
問題分析
A Policy Without A Whole Picture Of The Problems Is Usually Problematic
沒有說明問題全貌的公共政策往往是有問題的
Problem Analysis
問題分析
~!@#$%^&*`_+=?;”...
Procedural Assessment 2: Does The Whole Picture Present Multiple Layers Of Causes?
問題全貌必須包含多層的肇因
P
P
C
C
C
C
C
C
C
R
R
R
C
C
Patterns
模式與趨勢
Structures
結構與制度
Mental Models
思想與心態
Causes Without Connected Relations Is Usually Problematic
問題成因沒有連續的因果關係時，通常是有問題的
P
P
C
R
Patterns
模式與趨勢
Structures
結構與制度
Mental Models
思想與心態
Procedural Assessment 3: Are The Plans Connect To The Whole Picture Of The Problems?
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Problem Analysis
問題分析
Planning
政策規劃
Whole Picture
問題的全貌
Plans Not Mapping To The Whole Picture Is Usually Problematic
計畫內容沒有和全貌對應的公共政策往往是有問題的
Whole Picture
問題的全貌
Directions And Solutions
方向與方案
Problem Analysis
問題分析
Planning
政策規劃
Whole Picture
問題的全貌
Procedural Assessment 4: Can We Map The Solutions Into The Whole Picture Of The Problems?
政策方向與解決方案必須能對應到問題全貌中
P
P
C
C
C
C
C
C
C
R
R
R
C
C
Aiming At Out-Of-Context Causes Is Usually Problematic
政策針對對象不在原本分析內時，通常是有問題的
P
P
C
C
C
C
C
C
C
R
R
R
C
C
C
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
Public
公眾
Political Appointees
政務官
Stakeholders
利害關係人
Civil Servants
事務官
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Redundant Tasks Reduced
長期性的冗事減少
Tasks Integrated Or Replaced
整合或替代現有業務
Inner Stages Open Participated
開放參與的階段完整
Inner Contributor Groups Involved
開放參與的族群完整
Healthy Policy Making Process
政策形成的程序健康
Healthy Public Opinion Is An Important Part Of The Foundation For Healthy Policies
健康的輿論
是健康政策的
民意基礎
Maslow’s Pyramid
馬司洛金字塔
Psychological
生理
Safety
安全
Social
社會
Esteem
自尊
Cognitive
認知
Aesthetic
美感
Self-actualizing
自我實踐
超越
Transcendence
Maslow’s Pyramid
馬司洛金字塔
Psychological
生存所需：食物、保暖、睡眠
Safety
安全感：人身安全、財產保障
Social belonging
歸屬感：親情、友情、愛情
Esteem
自我價值、外界肯定
Cognitive
好奇心、求知慾
Aesthetic
追求美麗的事物
Self-actualizing
追求卓越、發展潛能
昇華
超脫自我
Transcendence
Growth Needs
成長需求
Deficiency Needs
匱乏需求
My Motivations For Participating In Civil Movements
我參加公民運動的動力
Psychological
生理
Safety
安全
Social
社會
Esteem
自尊
Cognitive
認知
Aesthetic
美感
Self-actualizing
自我實踐
超越
Transcendence
Growth Needs
成長需求
Deficiency Needs
匱乏需求
My Motivations For Now
我現在的做事動力
Psychological
生理
Safety
安全
Social
社會
Esteem
自尊
Cognitive
認知
Aesthetic
美感
Self-actualizing
自我實踐
超越
Transcendence
Growth Needs
成長需求
Deficiency Needs
匱乏需求
Experience
實務經驗
Ability
能力水平
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Non-gov.
非政府
Community
社群
Personal
個人
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Community
社群
Personal
個人
Basic Schema
基礎認知
Organizing And Leading
組織與領導
Well Trained
訓練有素
Biz Planning / Proj. Management
商務企畫 / 專案管理
UI Design / Web Front End
介面設計 / 網頁前端工程
Public Deliberation
公共審議
Experience
實務經驗
Ability
能力水平
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Non-gov.
非政府
Community
社群
Personal
個人
Basic Schema
基礎認知
Basic Skills
基礎技術
Industrial
產業
Community
社群
Personal
個人
Basic Schema
基礎認知
Organizing And Leading
組織與領導
Well Trained
訓練有素
Biz Planning / Proj. Management
商務企畫 / 專案管理
UI Design / Web Front End
介面設計 / 網頁前端工程
Public Deliberation
公共審議
In Depth Study
深入研究
Well Trained
訓練有素