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Product & Tech Onboarding

  • The Team
  • The App

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Product & Tech Team Unite!

Data Science

Product

🇸🇬Tudor

Engineering

🇮🇩Yuliana

🇮🇩Mike

🇮🇩Devina

🇻🇳Mick

🇮🇳Harsh

🇮🇳Prathamesh

🇮🇩Agus

🇮🇳Rakshit

🇮🇳Priyanga

🇮🇩Renaldi

🇮🇳Varadarajan

🇮🇳Abhishek

🇮🇳Ravi

🇮🇳Srinu

🇮🇳Nithya

🇮🇳Dr. Mitali

For more information visit Rize.farm

🇮🇩Arya

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Give us Feedback!

For more information visit Rize.farm

  1. Please join the Whatsapp Group
  2. Give us feedback!
  3. Ask any questions!

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Report Bugs & Admin Request!

For more information visit Rize.farm

  • Report things in official Rize WhatsApp
  • Tulis:
    1. “BUG REPORT” -> Report bugs
    2. “ADMIN REQUEST” -> Buat admin request

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What Product Teams is here to do for Ags

Maximize Hectares

Help Ags

By Digitizing Agronomist’s Journey through the App

Onboarding

Sales

Logistics

MRV

Collections

  • Outreach
  • Prospecting
  • Group Setup: Defining Groups + Leaders
  • Farmer Profile registration and verification
  • Baseline Survey
  • Managing Ad-hoc Orders
  • Warehousing Supply
  • Delivering Supply to Hubs
  • Delivering to Farmer Leaders
  • Installing ALM Materials
  • Recording ALM Events
  • Harvest Data
  • Capture MRV Data
  • Uninstalling ALM Materials
  • Coordinating what and when to collect
  • Harvester Financing
  • Acknowledging Cash Collections
  • Recording Collections
  • Transferring Cash to Rize
  • Generation Demand: Input requirements
  • Order Input to Rize
  • Invoicing
  • Mechanization

For more information visit Rize.farm

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How it all works together!

  • Add Paddy Buyers
  • Add Farmer Group Leaders
  • Add Farmer Groups
  • Monitor Tasks & AWD
  • Monitor Collection & Invoices

Dashboard Console:

  • See Farmer Groups
  • Add Farmers
  • Add Planting Groups
  • Manage Tasks
  • Manage AWD
  • Manage Collections
  • Track shipments

Agronomist App:

  • See Customers (Farmers)
  • Add Sales Orders
  • Track Deliveries
  • See Invoices

ZOHO Books App:

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  • See Customers (Farmers)
  • Add Sales Orders
  • Track Deliveries
  • See Invoices

  • See Farmer Groups
  • Add Farmers
  • Add Planting Groups
  • Manage Tasks
  • Manage AWD
  • Manage Collections
  • Track shipments

  • Add Paddy Buyers
  • Add Farmer Group Leaders
  • Add Farmer Groups
  • Monitor Tasks & AWD
  • Monitor Collection & Invoices

How it all works together!

Senior Agronomists Console:

Agronomist App:

ZOHO Books App:

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Rize Agronomist App

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Onboarding: Add Farmers, Land Parcels, Planting Groups

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Sales Leads

Tips on Sales Leads

  1. Specify type of deal you’re making
  2. Follow up with your leads! Update them according to the category provided.
  3. Always close deals with either Closed-Won or Closed-Lost so to follow up next season.
  4. Select your name or the owner of Sales Lead here

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Steps to Registering Farmers

To be able to do create sales orders, you need to:

1

2

3

4

5

Wait for Verification (1x12 hours)

5

Get credit limit and do sales!

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Adding Farmers

✅Farmer name match name in National ID

DO NOT INPUT:

❌ Farmer Group name

❌ PB/FGL name

❌ Numbers or symbols

Farmer National ID must be unique

🇮🇩ID : 16 digits

🇻🇳VN: 12 digits

Phone Numbers are Important!

- No Phone Number (you will not be able to sell to them)

- You will have to OTP farmers

Land parcel = A plot of land a farmer has.

  1. Add Land Parcel name as land parcel identifier
  2. Land Parcel estimate size.
  3. If farmer has >1 plot of land, register multiple land parcels.

Add Contract pictures

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Adding Farmer Contracts

Tips on Adding Contracts:

  • Add two pictures
    1. Page of Signed Contract
    2. Farmer holding Signed Contract

2. You can skip it if you don’t have the Farmer’s Contracts yet, but you need to add this to be able to make sales in ZOHO.

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Farmers OTP

How to OTP:

  1. After adding farmers and their phone numbers, an OTP code will be sent via WA / SMS
  2. You will have 24 hours to verify after OTP sent

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Registering Land Parcel

  1. Click “Register Land Parcel” button in land parcels section
  2. Register location and picture of land parcel. This will help AWD Agronomist identify the land later on.
  3. After registration complete, land parcel should show “Land parcel is not verified. Add to planting group to start verification process"

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Register Farmer House

  • Click “Register” button in farmer profile
  • Register location and picture of farmer house. Locate the farmer house current residence.
  • After registration complete, house location should show as “Completed” in farmer profile, or “Pending Review” if all data is uploaded.

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ZOHO Sales Farmer Requirement!

Zoho status = Active if farmer has:

  1. Phone number is OTP verified
  2. Farmer profile data (Contracts, National ID, profile picture is verified )
  3. At least 1 land parcel is registered
  4. Farmer house is verified
  5. Farmer profile completion = Completed
  6. Is in a Planting Group that is not yet harvested

Eligible for Sales

NOT Eligible for Sales

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ZOHO Sales CREDIT LIMIT! 🇮🇩

Farmer land parcel must be verified by AWD Agronomists in order to gain land parcel.

Credit limit depends on Ha land parcel verified by AWD Agronomist

Note: If verified ha exceeds >2.5 Ha, credit limit will revert to IDR 1 and need to be manually adjusted by Ops!

- Agri input:

$255 or IDR 4,084,800 per Ha

- Machine service & other mechanization:

$155 or IDR 2,486,400 per Ha

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  • Added by Sr. Agronomists
  • List of all farmers in a Farmer Group

Farmer Groups

Groups

Planting Groups

  • Added by Jr. Agronomists Sales
  • Record farmers seasonal activities

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Planting Groups

‼️Make sure all farmers in a planting group starting dates are within the same week.

Farmer Group: Jaya Mukti

Planting Group: Jaya Mukti - 01

Planting Group: Jaya Mukti - 02

Planting Group: Jaya Mukti - 03

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Adding Planting Groups

Steps on Adding Planting Groups:

  • Select farmer group. Make sure you have added farmers in the farmer group
  • Know farmer group’s estimated planting date. Maximum backdate is 25 days
  • ALM Practice:
    • 🇮🇩Default FSS
    • 🇻🇳Select number of drying event (if AWD) / Sales Only
  • Variety: Variety of paddy planted
  • Age of seedling: Age of seedling when it’s transplanted
  • Select participating farmers and their participating hectares

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Planting Group Types

Pay attention to:

  • Task name
  • Task planned date
  • Task time window

Tasks are customized to:

  • Role: Sales Ag
  • Role: AWD Ags

🇮🇩Default FSS, Default 2 drying events

🇻🇳Sales Only / AWD - 02 / AWD - 03

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Pay Attention Rize’s Season System!

  • PS1 : 1 April30 September
  • PS2 : 1 October31 March

This will be crucial to determine:

  • Planting groups season participation
  • Your incentives count

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For more information visit Rize.farm

Farmer Groups Recommendation

The system recommends which farmer groups is prioritized to visit:

  • Default priority : For Sales Ags, this is determined by Sales and Collections opportunity
  • Nearby your location: Farmer groups near your current location

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For more information visit Rize.farm

Farmer Group Location

What determined the farmer group location shown in the FG card?

  • Mapping of farmers land parcels
  • Mapping of farmer houses
  • If your farmer group has no location (N/A), means the above locations have not been geotagged yet.

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Plan Farmer Group Visit

  • Check out Unplanned tab
  • Choose farmer groups to visit
  • Set next visit date for the farmer group

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For more information visit Rize.farm

Farmer Groups to Visit Today

If your farmer group is scheduled for today, it will show up here when you first open the app:

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For more information visit Rize.farm

Log a Farmer Group Visit

While visiting, do log a farmer group visit to let your managers know that you’ve visited this group:

  • You can only log visits within Farmer group location boundary
  • You can log a visit if location N/A
  • Make sure you turn on GPS location, and GPS accuracy is captured.
  • After logging a visit, your next visit date will be reset

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For more information visit Rize.farm

View Farmer Sales & Collections Opportunities

Access from FG card -> FG view -> scroll down

View each farmers phase progression:

  • how much credit limit (sales) available
  • how much are deployed,
  • how much are eligible for collections

View farmers active land parcel, subplot, and:

  • Actual planting date satellite data
  • Estimated harvest date satellite data

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For more information visit Rize.farm

My Weekly Tasks

🔵 Active Task (Aktif)

  • Task is within time window
  • Planned date = today or future
  • You can do task

🟠Overdue Task (Terlambat)

  • Task is within time window
  • Planned date = passed
  • Need to reschedule task to do them

⚪️Upcoming Task (Akan Datang)

  • Task is outside time window
  • Planned date = first date of time window

🔴Failed Task (Gagal)

  • Task is over the time window
  • Managers need to report failed reason in console

🟢Completed Task (Selesai)

  • Task is completed

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For more information visit Rize.farm

Task Time Window

Task time window is determined by DAP:

  • DAP 0 = Estimated Planting Date

  • If Actual Planting Date task has been filled, it will follow earliest date of the first submission = DAP 0

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For more information visit Rize.farm

View Tasks in same Farmer Group

No longer searching for tasks around in My Tasks or Planting Groups. Within the Farmer Group view, you can see:

  • All active and overdue tasks by task type
  • Collections due -> Click -> Show all invoices due

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For more information visit Rize.farm

Reschedule Tasks

Reschedule Tasks if:

  • You can’t do the tasks today
  • You can only reschedule within task time window

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For more information visit Rize.farm

View Tasks in same Farmer Group

While I’m in the area, how I can see tasks from the same group?

  • Click this!
  • You can also move same tasks type belonging to the same farmer group to the same planned date, we’ll group them!

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AWD Tasks

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Task: Verify Land Parcel

Time Window:

PG Creation - PG Creation + 10-14 days

About Task:

  1. Take a picture of farmer who owned /rented the land parcel
  2. Map out polygon of land parcel
  3. Calculate actual size of a land parcel

Completion criteria:

  • Polygon data is saved and verified,
  • Or land parcel issues is reported

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Task: Get Pipe Install Date

About Task:

  • Set date when to visit farmer to pipe install
  • If farmer hasn’t planted, set new Estimated Planting Date
  • New estimated planting date will determine
  • After completion -> Actual Planting Date and Pipe Installation will be triggered

Time Window:

If EPD is in the future:

PG CREATION DATE + 3 - Original EPD + 30

If EPD is in the Past

PG CREATION DATE - Original EPD + 30

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For more information visit Rize.farm

Task: Actual Planting Date

About Task:

  • Record actual planting date per farmer
  • Set APD for planting group

Time Window:

DAP 0-47

Completion criteria:

  • All farmers APD are completed
  • No farmers are in the “No Planting Dates” section
  • Click “Confirm & Save”

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Task: Fertiliser Data

About Fertiliser Data:

  • Record the recommended fertilizer usage for your planting group.
  • To be able to complete data - you need to fill minimum 1 fertilizer for Basal and Top Dressing 1
  • Click Complete Data when you’re done to complete task.

Time Window:

DAP 0-15

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Task: Pipe Installation

About Pipe Installation:

  • Take pipe picture at 45 degree angle
  • Pipe installed can be above recommended amount
  • Make sure GPS location of pipe is correct
  • Pipe should turn green and status = Installed
  • Minimum pipe to be installed: 1 pipe per farmer = 3ha / pipe

‼️ Click Complete Installation to mark task as Completed

Time Window:

DAP 0-47

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Task: Pipe Installation

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Task: Drying Event

About Drying Event

  • Drying Event 1: DAP 15-50 DAP
  • Drying Event 2: 20-50 DAP
  • Drying Event 3: (EHD-15)

  • Make sure that your GPS is accurate enough
  • When record the drying event condition, you should not far from the installed pipe location (max 15m)
  • Acceptable water level should be < -5cm from surface
  • All pipes status = Serviced to mark task as completed

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Task: Drying Event Picture Taking Guideline

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Task: Drying Event Picture Taking Guideline

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Sales Tasks

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Task: Machine Service

About Task

  • Record farmers with tractor/labor/irrigation requirements
  • Create tractor/labor/irrigation invoice for the farmer
  • [NEW] Farmer must confirm the Mech request through WA/SMS before proceeding Finance review & disbursement

Completion Criteria

  • Click “Complete Task” during harvest date

Time Window:

Open all season (until harvest date)

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Sales Gate: Farmer Confirmation QT Agri input & Mech request (WA/SMS)

About Task

  • Sent when submitting QT Agri input in Zoho mobile�Farmer must give confirmation about the order
  • Sent when submitting Mechanization request in Rize app�Farmer must give confirmation about the request
  • Time to respond within 48 hours since the first message sent to Farmer
    • If still no response = rejected = no order/no request

Completion Criteria

  • Farmer confirm/reject the message

Time Window:

Open all season (until harvest date)

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Task: Pre-Harvest Meeting

About Pre-Harvest Meeting

  • Select farmers who attend pre-harvest meeting
  • Fill in estimated harvest dates and expected payment dates

  • Farmers who did not attend -> Pre-Harvest visit task will be created
  • Farmers who reports replanting / fail harvest -> Field Issue Reporting task will be created

Time Window:

DAP 90 - 135

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Task: Pre-Harvest Visit

About Pre-Harvest Visit

  • Individual farmer visits to confirm harvest plan and collection plan
  • Fill in estimated harvest dates and expected payment dates

  • Farmers who reports replanting / fail harvest -> Field Issue Reporting task will be created

Time Window:

Pre-Harvest Meeting Completion + 1 - 135

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Task: Field Issue Reporting

About Task

  • Record field issue (harvest failure or replanting)

Impact

  • Replanting:
    • Actual Planting Date will be updated to the new replanting date
    • Estimated harvest date will be recalculated
  • Failed Harvest:
    • Failed farmers harvest dates will be marked as Failure dates

Time Window:

Pre-Harvest Meeting/Visit Completion + 1 - 135 days

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Task: Restructuring - Create a Request

About Task

Restructure the total unpaid that a farmer cannot pay on time

Impact

Remove the restructured amount from the collections cohort.

Time Window:

Open when: Field Issue Reporting is submitted / Proceed to Restructuring

Open till: 7 days from the trigger

‼️ OTP verification is required when submitting

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Task: Restructuring - Wet Signature Upload

About Task

Upload the restructuring request agreement with the farmer signature

Time Window:

Open when: Restructuring Request is submitted and approved

Open till: 7 days from the trigger

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Task: Restructuring - Collect Installment

About Task

Collect money as each installment based on the agreed scheme between Rize and farmers

Impact

Deactivate all current invoices will be when all installments are collected.

Time Window:

Open when: The installment date (in the installment plan filled by the AG)

Open till: 7 days from the trigger

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Task: Harvest Data

About Harvest Data

  • Starting date DAP = 120
  • Task time window: DAP 120-135

  • Record planting group’s Actual Harvest Date and harvest information
  • Planting group automatically marked as harvested at ESTIMATED HARVEST DATE!

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Task: Collect Money

About Task

  • Record payments and payment per farmers

Completion Criteria

  • All farmer invoices = PAID

Time Window:

Based on earliest invoice SENT dates

invoice_sent_date + 120 days - 135 days

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For more information visit Rize.farm

Collections: Overview

Single Payment

Multi Payment

Pay multiple invoices at once

Pay single invoice

‼️The minimum checkout amount is:

800,000 IDR

Therefore, we encourage you to check out with multi-payment

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Collections: Cash Payment

Input amount

Confirm & Send receipt

Deposit within 24H

Deposit money

1

2

3

At the bank (agent), select a transferring method: we allow bank transfer or QRIS

Specify who pays for this invoice: Farmer, Farmer Leader or Paddy Buyer

Confirm the cash-holding amount and make sure receipt is sent to the payer

‼️Within 24H, the holding amount must be transferred to Rize, otherwise you will be late

Mandatory if the farmer hands you cash

4

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Collections: Bank Transfer

Input amount

Checkout

Send receipt*

2

3

4

Receipt is auto sent to farmer that is Whatsapp verified

*Otherwise you need to download receipt to send.

Select Invoice(s)

1

*Multiple payment available only for farmers within the same farmer group

Also specify who pays for this invoice: Farmer, Farmer Leader or Paddy Buyer

Select a transferring method and proceed to checkout:

we allow bank transfer or QRIS

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Collections: Share VA & Receipt

Share VA/QRIS

To make it more convenient, you can share the VA details or QRIS code to paddy buyer, farmer group leader.

Receipt Template

This is how the receipt looks like when farmer/PB/FGL receives it

Farmer

Paid amount

Invoice amount

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Visit Note

Visit Note Rules:

  • If you visit your farmer and their payment will be late, write in Visit Notes for Ops visibility
  • Visit note is per farmer

Reason for payment delay

Date of actual visit

Date you’re going to revisit farmer to follow up

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Payment Note

Payment Note Rules:

  • Applied for Single or Multi payment
  • For multi payment:�Only select invoices paid by the same payer
  • Payment note:�Fill payment note template and have it signed by stakeholder

*Only for paid by -> PB / FGL

**Valid Payment Note **

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Delivery Monitoring

Track Sales Order:

Browse sales order and find order summaries including farmer group, address, items, and total amount.

Delivery Stage:

Shipped: Package is on the way to you, stay tuned!

Delivered: Package has arrived!

Invoice Uploaded: Upload invoice to fulfill the package

SO status:

Processing: When the Sales Order (SO) status is marked as "Confirmed", it will appear in the app.�

Complete: Once all packages have been delivered and the signed invoice has been uploaded.

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Submit Signed Invoice

Everytime you receive the package, please upload the invoice on the app.

Remember, your sales revenue only count when there’s an invoice for each package.

Signed Invoice

Map out Planting group

‼️Important: this is where your invoice be accounted within the season.

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Report Invoice Dispute

Report if there’s something wrong with the delivery to SCM team:

  • Damaged products
  • Items / order cancelled
  • Wrong items
  • Incomplete delivery

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Abbreviations in Rize

Definition

DAP

Day After Planting (in ID = Days after transplanting, in VN = Days after direct seeding)

EHD

Estimated Harvest Date

EPD

Estimated Planting Date

APD

Actual Planting Date

PB

Paddy Buyer

FGL

Farmer Group Leader

AWD

Alternate Wet Drying. A form of ALM to reduce carbon emissions

ALM

Alternate Land Management. Practices to reduce carbon emissions

PS

Planting Season

FM

Farmer Meeting

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Abbreviations in Rize

Definition

PG

Planting Group

FG

Farmer Group

FSS

Full Stack Solution (Program Petani Bahagia) for ID

Sales Group

Farmer that only buy agri-input

DE

Drying Event

Land Parcel

A plot of land that a farmer own/rent

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Linktree!

Your all-in-one place to access all Ops links, Excel Sheets, Airtable, templates and everything else you need

*If you don’t find links that is used universally, please report to Product Team and we will add them for you.

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Rize Console (for Managers)

https://console.rize.farm/

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Add Stakeholders

Requirements Needed:

  1. National ID picture
  2. Phone number verification through OTP
  3. TM/AG selfie with stakeholder
  4. House picture taken with GPS map camera
  5. Fill in the coordinate from the picture
  6. Bank information (bank books picture & account)
  7. Stakeholder holding contract
  8. Front page & last page contract picture
  9. Profile picture

Additional Guidelines:

  • PB = FGL = Machine owner: same number, separate forms.
  • Phone must have WA (Verified status).
  • Inactive Stakeholders can't be added to Farmer Group.
  • Unassigned data is saved as draft to be continued.

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Add Farmer Group

  1. Select Paddy Buyer & Farmer Group Leader to assign Jr. Ags to FG
  2. Farmer Group Leader only available to 1 Farmer Group
  3. Input Estimated Start Date based on the farmer group’s planting season each year (MT)
  4. Farmer Group will show in Jr. Ags app for them to add farmers