World Leading Distribution and Sales & Marketing Services

Contents

• Introduction to IPS UK 
• Print and Digital Distribution  
• Publisher Support Team 
• Print on Demand 
• Sales & Marketing Overview
• Additional Services Available

Our Client Publishers

Ingram Publisher Services UK (IPS UK) combines the power of Ingram’s logistics infrastructure with leading sales and marketing services. We’re proud to offer a comprehensive full-service distribution solution for more than 500 publishers across the professional, trade and academic sectors – below you’ll find just a few members of our distinguished, and growing, client base.

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Distribution Services

Fully Integrated Distribution Services

Warehousing and Fulfillment�

Warehousing

• Purpose built 96,000 sq ft. warehouse opened 2019
• Experienced, highly skilled team with dedicated admin support
• Efficient, state-of-the art warehouse management systems 
• Situated in Milton Keynes, close to most UK shippers and ports
• Only two miles from Ingram’s Lightning Source warehouse

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Order Fulfillment

• Range of automated ordering facilities, including D2C checkouts, xml and EDI support
• Diligent, knowledgeable and longstanding order processing team
• Support for industry standard ordering systems (EDI, PubEasy)
• Years of partnership with a wide range of carriers and shippers
• Close cooperation with Customer and Client Services teams on any order related issues

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Metadata, Digital and Reporting�

Metadata & Digital Distribution - CoreSource

• Ebook and audiobook distribution to all major vendors via Ingram’s CoreSource service 
• Industry leader in Metadata & Digital Distribution - CoreSource
• Ebook and audiobook distribution to all major vendors via Ingram’s CoreSource service 
• Industry leading metadata and channel validation oversight for IPS UK client publishers
• One metadata platform for all your data and files, including image files
• Submit via ONIX, spreadsheet or via the online user interface
• Maximise sales potential for both print and digital with metadata integrity reports
• Negotiated digital contracts on your behalf

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Powerful Sales Reporting via Ingram iQ

• Dynamic customer and market level visibility
• Customisable dashboard and sales comparison data
• Easily change currencies and track sales geographically
• Set your own parameters for stock and title alerts
• Separate iQ login for IPS UK distribution business, eventually will be one
• Create your own reports instantly with ad-hoc reporting

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Client and Customer Support�

Client Services

• Assigned Client Account Agent for each publisher client at IPS UK
• Scheduled meetings to allow us to get to know your business needs intimately
• Work closely with all departments, from Senior Management to warehouse floor
• Each Account Agent possesses over a decade of industry/distribution experience
• Cross-trained support equips team to share and resolve queries fast

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Customer Services

• UK-based Customer Service team, available in office hours every weekday
• Ticketed customer service support for query tracking and oversight
• Strong relationships with publishers, customers, shippers and carriers
• Experienced in high volume, quick turnaround issue resolution
• Dedicated Customer Services Team Leader and Manager for escalations

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Finance, Billing and Collections

• Cash allocation, credit processing and account management, 
• Collection and reconciliation of customer accounts
• Decades of combined experience in finance and accounting 

IPS UK Client Benefits

Incentives for POD with IPS UK

IPS UK Benefits for Print Services�

Distribution Clients receive the following perks:

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• No Set Up Fees 
• No Market Access Fees
• Special Discounted print costs
• No freight costs from the Lightning Source warehouse to the IPS UK warehouse

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Our Advice: Set up every title you publish so it’s there if you need it. If you don’t use it, there’s no risk!

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Virtual Stock�

Print-on-Demand / Virtual Stock

Range of print-on-demand solutions powered by Ingram’s Lightning Source

Only UK distributor to offer POD and physical stock consolidation (Virtual Stock)

Provides savings on shipping for IPS UK publishers, whether POD or not

International wholesale options for printing directly with LS in the US / Australia

International reach through one of Ingram’s partner printers throughout the world

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For a downloadable guide to Virtual Stock, short run and Global Connect print services at IPS UK click here

Fast, Consolidated Shipping

Global Reach

Perpetual Stock Availability

Sales & Marketing

UK and International Overview

Sales & Marketing

Our Offering

• Experienced team committed to selling your books and manage trade and academic accounts
• Well-established network of commissioned reps providing coverage to UK, Europe and rest of world territories. In house team directly managing key accounts
• Long-standing relationships with key partners across bookstore chains, independents, university bookshops, online retailers, academic institutions and speciality channels
• Amazon Direct account, with regular contact with the Amazon Vendor Manager and Amazon Vendor Services 
• Allocated client manager who partners with publishers to help find the best solutions for their sales needs
• Stock and title management for publishers
• Automatic inclusion into enhanced Nielsen services 
• Dedicated Marketing team to help drive marketing opportunities around the world

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Sales

Sales Overview

• With a strategic and collaborative approach to help grow your business, our experienced sales teams work closely with publishers to drive sales through a range of accounts around the world
• Quarterly and monthly meetings with retail, online and academic accounts
• Regular access to the sales team to ensure collaborative planning on titles and trade feedback
• Dedicated assistance with special sales

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UK & Europe

• Twenty-four-person sales team, including four in-house handling key accounts
• Separate commission reps for Trade and Academic publishers in both territories
• Dedicated Operations Manager who manages all stock, feeds and title availability 

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Rest of World

• Eleven-person sales team, including eight in-market commission reps and distribution partners

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In-House IPS UK Sales & Marketing Team�

Meredith Greenhouse �VP, Sales & IPS UK

Bunmi Western

Sales & Marketing Director

United Kingdom

Edison Garcia�Senior Manager, International Sales�Asia, Middle East, Latin America, Caribbean, India

Tricia Remark�Manager, International Sales�Canada, Australia

Amanda Weirich�Senior Manager, �Intl Client Relations & Marketing

Janine Cook

Key Account Sales Manager

United Kingdom

Bridget Latimer-Jones

Business Operations Manager

United Kingdom

Maria Nae

Sales & Marketing Coordinator

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Leo Moelker�International Sales Specialist�Europe, South Africa�

Lauren Duncan�Marketing Specialist

Samantha Marks�Client Relations Coordinator

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Kate Lucas�International Sales Assistant��

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UK & Europe Commission Reps�

UK Academic Commission Reps

• Quantum (team of 5)

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UK Trade Commission Reps

• Coverage into London, NE England, Midlands, S. England, Wales, West Midlands, Scotland, and Ireland�(team of 5)

Europe Academic Commission Reps

• Durnell Marketing (team of 7)

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Europe Trade Commission Reps

• The Bailey Group (team of 5)

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South Africa Distribution Partner

• Jonathan Ball

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Janine Cook

Key Account Sales Manager

United Kingdom

Leo Moelker�International Sales Specialist�Europe, Africa

Rest of World Distribution Partners & Reps�

Asia Sales Reps

Japan, Hong Kong, S. Korea

• Gilles Fauveau
• Ayako Owada

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Southeast Asia

• Michael Seet 

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Mainland China, Taiwan

• Benjamin Pan
• Serena Cen

Edison Garcia�Senior Manager, International Sales�Asia, Middle East, India, Latin America, Caribbean

Middle East/North Africa Reps

• Therese Nasr
• Leonidas Diamatopoulos

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India

Distribution Partner

• Penguin Random House India

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Commission Sales Rep

• Ritesh Singh�

Australia Distribution Partners

• NewSouth Books
• Booktopia

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Canada Distribution Partners 

• Canadian Manda Group
• PGC 

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Tricia Remark�Manager, International Sales�Canada, Australia�

Marketing

Our dedicated team help drive marketing campaigns on behalf of our client publishers’ titles. This includes marketing direct to our customers and reps, driving in-store and on-line promotional opportunities, and consumer outreach via our local partners.

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• Title and Genre Marketing
• Seasonal U.K. and International conferences with the reps
• Seasonal break-out meetings with publishers
• Separate U.K. and International seasonal catalogues
• A+ Content and Online Promotions
• Email Marketing and Social Media
• In Store Promotions & Airport Placements
• Print Advertising and Enhanced Sell Sheets
• International Book Fairs
• Author events

General Trade Marketing

Academic Marketing

Additional Services

Forthcoming – Academic Marketing

Working in tandem with our New York-based Ingram Academic team we'll be offering the following services:

Targeted and fully researched conference attendance in the UK and Europe, including publisher-branded book displays and signage

In-person conference representation, plus meeting space for your editors to meet with delegates on site

Print and digital catalogues consolidate all of your academic offerings, organised by subject area, so institutions have one simple resource to find your titles 

We’ll work with you to reach the audience you want to reach, either through snail mail or email. We’ll help from conception, through to design and mailing

Service Launch ETA: 2023

Ingram Content Group Services

And just before you go…

Thanks for your time and consideration

If you’re interested in exploring partnership with Ingram, please contact Meredith.Greenhouse@ingramcontent.com