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Levels of Program & Operations Management

Assists in execution of a specific project or body of work.

Under guidance, tweaks standards to meet an individual team or project needs and actively contribute ideas to inform official standards.

Program Director Level

Organization Director Level

Program Manager Level

Project Manager Level

Project Coordinator

Responsible for establishing departmental standards that align with previously set standards, or, in the absence of standards, establishes those standards.

Oversees one or more sub-disciplines within the department, establishing new or revolutionizing processes where needed.

Establishes and enforces processes based on past experience, best practices or standards set by senior leadership.

Extend Beyond the Organization

Strategic Guidance & Planning

Sets New Process

Tailor Established Process

Follow Established Process