LifeSafer Device Overview�
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New Hire Training
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LifeSafer Device Overview
New Hire Training
LifeSafer FC100 - The industry-leading FC100 is the most widely used fuel-cell based (alcohol-specific) ignition interlock device in the United States.
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LifeSafer Device Overview
New Hire Training
Service Reminder Reset - This feature gives the client adequate reminders that service
will be needed soon on the interlock device. The service light will start flashing to remind the client they will need to get serviced soon. Failure to get service by the specified time will result in a lockout.
Hum Tone - This technology requires the driver to deliver a hum tone while blowing prior to starting the vehicle. It helps deter techniques that can mimic human breath or absorb alcohol.
Random or Rolling Retest - The client will be asked to perform a rolling retest about 5 mins after starting the ignition. Refusing to take a rolling retest or a failure of the test will be recorded and sanctions such as honking of the car’s horn and/or flashing lights will be imposed.
Temp. Lockout - Your vehicle is temporarily inoperable because you had too many failed tests, high BAC tests or aborts or is due to a pre-set restricted driving period. The TEMPORARY LOCKOUT Period can vary from 5 minutes to 24 hours before it will accept another breath test.
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LifeSafer Device Overview – FC100 Features
New Hire Training
Engine Stall Protection
This feature allows the driver to restart their engine if the vehicle stalls within the designated retest time. This is a safety Engine Stall Protection precaution for the driver.
Early Service Recall
Early Service Recall is a feature that informs the operator to return to the service location within a specified period of time (grace days) because the sensor may have registered a violation.
Grace Days
Grace days are given to the client after they miss their service appointment or after a violation has been registered. The grace days are determined by the requiring state. The client will have x amount of days to take the device in to get serviced before it will go into PERM LOCKOUT. You will know they are in their grace days because the SERVICE and LOCKOUT light will flash in sequence.
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LifeSafer Device Overview – FC100 Features
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Do’s and Don’ts
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New Hire Training
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LifeSafer Device Overview – FC100 Videos
New Hire Training
The BLOW light will flash green indicating the Device is ready for a breath sample. A high pitched beep will also be heard while the BLOW light is flashing to alert a breath test is requested.
Taking a Test:
While taking a test, a TONE must be delivered like a musical instrument. It is easily accomplished by saying the word “DO” or “DEE” into the mouthpiece as the blow is delivered.
The blowing pressure must be sufficient in strength and duration to ensure a proper and accurate test.
If the client does not deliver a sufficient flow of air or the tone is not delivered properly, the Handset will sound a higher-pitched triple beep and the red ABORT light will come on.
Pass - When the Device receives a proper breath sample the PASS light will glow and a triple tone will sound indicating a successful test.
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LifeSafer Device Overview – FC100 Initial Test
New Hire Training
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LifeSafer Device Overview – FC100 Handset Display
New Hire Training
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LifeSafer Device Overview – FC100 Handset Display
How many grace days are left?
New Hire Training
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LifeSafer Device Overview – FC100
New Hire Training
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LifeSafer Device Overview
New Hire Training
LifeSafer L250
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LifeSafer Device Overview – L250 Features
Taking a Test
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New Hire Training
L250 Handset
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LifeSafer Device Overview – L250 Handset
New Hire Training
L250 Camera
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LifeSafer Device Overview – L250 Camera
New Hire Training
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LifeSafer Device Overview – L250 Videos
New Hire Training
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LifeSafer Device Overview – L250
New Hire Training
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New Hire Training
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LifeSafer Device Overview - 4 Foods to Avoid Before Taking a Test
New Hire Training
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LifeSafer Device Overview - Making Interlocks Easy in Under a Minute
New Hire Training
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LifeSafer Device Overview - 3 Interlock Must Haves
Sales Training
Sales Training
Sales Benefits
Overview
Sales Training: Client Overview
Who are our Clients?
an ignition interlock installed in a vehicle.
Overview
LMG Sales Site
Sales Training
Driving Sales Results and Increasing Commissions
Tools
Process
Best Practices
Sales Process
Sales Training
Best Practices
Treat every call with the same best practices.
Sales Process
Inbound Call Flow – Layering on LMG Sales Process
Connect
- 100% effort, start to finish
- Proper Greeting
- Express a commitment to help
Build
- Build rapport
- Maintain call control
- Build brand value before giving price.
- Accurate price
Solve & Delight
- Your chance to SHINE. Give options, be flexible to find the best solution.
- Rebuttals as needed
- Competitive Pricing -Overcome objections 3 times
Discover
- 3 Yes questions
-Asking the right questions and taking notes so that you can move to the next step
Close
- CLOSE THE DEAL. Overcome objections with confidence.
- Create urgency
- Assume the sale
-Tell them what you’re doing for them
Recap
- Promote One Call Resolution
- SOP, What to bring to install
- Proper scheduling/ enrollment
- Offer email/text with details and follow up
Acknowledge
Click to add text
Keeping Control
In sales being in control of the conversation is the difference between closing that sale or losing it. When we are in control of the call it allows us to set the pace of the call and direct the conversation to a closing pitch. Not every call will a client allow you to go through all of your steps and play ball. Some clients will ask you questions for the information that they want so that they can either be informed or jump off the call as quickly as possible. Now it is our responsibility to always address and acknowledge a clients concerns. We want to do this in a way that allows us to remain in control.
Here are some tips to help remain in control.
Address the client's concern and answer their question. Then follow that up with a question to move the sale forward. Example (When did you need to have the device installed by)
Acknowledge that the client has a concern but continue through enrollment first. Example (I would be happy to answer that for you. In order for me to give you the most precise and accurate information let me ask you a few quick questions.) Go through the enrollment and then answer what concerns they might have.
Value
When a client is given information about the interlock device they are given a list of vendors that are authorized in their state. What a potential client will do is call through that list checking every provider out to see what they offer and their fees. In order for us to stand out from our competition we need to tell a client who we are, what we are and why we are different.��We are always competitive in price but sometimes we will not always have the lowest pricing. The only way to beat this is by explaining the value in our product.�
A customer will always pay more for a product if they see value in what they are buying. We have had clients drive further to see us and pay more by explaining what makes us so special.
NO
As a sales agent you will be told no every day all day. It is your job to change the NO to a yes. On your calls you need to make sure that you are overcoming the word NO at least a minimum of three times. How you respond to that NO and how many times you overcome it will determine your success in the field.
Assumptive Phrasing
Bad Examples:
(if you don’t mind) (I would like to)
(Is it ok if we) (If you have a moment) (If you don’t mind) (Can we go ahead and)
Good Examples:
(Let’s go ahead and) (What I will do for you today is) (I recommend that we)
We must always have the mentality that we are going to close the sale. It is imperative that we use phrasing to support that. For example, we never want to give a client the option to say no. How we do this is by using specific phrasing that does not end with a question.
BUYING SIGNALS FROM�ASSUMPTIVE SALES AGENTS
AGENT:
NO. I just need to know the process, price and location.
Building Rapport
When a client reaches our phone line they are looking for the best products and services, but they also want to have a friendly and lively agent on the line! Having that friendly tone on the other end of the line is important and it all starts with building rapport. While you don't have to be best friends with your client and your interaction is of a professional nature, acknowledging that you see them as a person really goes a long way! As you continue your career at Life Safer you will find fun and new ways to build rapport!
Here are some helpful examples of how to build rapport it could be as simple as:
Rebuttals
The goal is to use phrasing that will allow you to continue the conversation with the client. We will go over some good examples and I will show you the link where you can pull this information.
Bad Examples: (I would like to get you signed up today.)
(What I want to do is schedule your for an appointment) (Are you sure you don’t want to sign up today)
(Why do you want to call anyone else we have the lowest price) (Why don’t you want to sign up)
Click to ad text
Questions
WHAT’S IMPORTANT TO CLIENTS:
PRICE
PROXIMITY OF LOCATION
SHOP NAME & ADDRESS
KNOWLEDGEABLE TECHNICIANS
UPFRONT COST
DISCOUNTS/COUPONS
REPUTABILITY: OVER 30 YEARS IN IN THE IID INDUSTRY
24/7 SERVICE
DEVICE FEATURES
DEVICE ACCURACY
STATE IID PROCESS
ONLINE ACCOUNT MANAGEMENT
SELF SERVICE OPTIONS AVAILABLE
LMG Sales Scripting
As mentioned earlier we have a scripting template for you to follow. Parts of this scripting is required, while other parts are there for you to use as a guideline to help close your sales. In the links below is where you can find the tools to help maximize your success.
ALWAYS CLOSING THE SALE AFTER YOU SPEAK
GREETING + ASSUMPTIVE SALE:
GREETING: Thank you for calling Lifesafer, my name is Mike
ALWAYS CLOSING THE SALE AFTER YOU SPEAK
ACKNOWLEDGE QUESTIONS:
Acknowledge Cost:
Great question John. When it comes to the cost I understand, a lot of us run on a budget and being able to afford may be an issue, but we’ll work with you to ensure you feel one step closer to getting your license back. John, while I retrieve this information let me give you some quick helpful information about Lifesafer.
Insert- Device Features & Benefits:
Lifesafer, has been in business for over 30 years and we’re the leading experts on ignition interlocks and technology. You’ll be receiving one of the SMALLEST DEVICES in the market today, its accuracy and operability in the summer or winter is impressive, something many companies cannot attest to. Ok, I think, I’ve retrieved the information you’ve requested.
Just to let you know John, when it comes to the cost, we’re all about the same price, but it really comes down to the type of service you receive, device issues, state reports, the way you blow into the devices, but with us I can guarantee that you’ll receive the most affordable pricing there is today. There’re two initial fees. Your First bi-weekly LEASE payment of $40 which is payable to us over the phone and the Installation cost, which is the TIME and LABOR that takes to install your device of about 1-2hours. Again, the cost of your installation is very similar with all providers, and that’s going to cost you approximately $170.00 and that’s payable on the day when you come in for the installation.
Sales Training
Sales Process
Sales Conversation Call Flow Examples
What Not To Do
Good Examples
Sales Training
Sales Conversation Flow
Activity
LMG SOP
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New Hire Training
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SOP– Standard Operating Procedure
New Hire Training
Navigate to the State SOPs
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SOP– Standard Operating Procedure
New Hire Training
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SOP – Pricing
New Hire Training
Indigent Program
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SOP – Indigent
How to Determine if a Client is on the Indigent Program:
In the Plus system locate ‘Update Info’
Locate Indigent, If Indigent is ✓checked, they participate in the program.
New Hire Training
The IID device takes about 1.5 liters of air in order for a client to have delivered a successful test.
When a client is not able to blow into the device due to different situations the client may be able to have their device settings adjusted.
Not ever state will offer this so you must check the SOP.
Every state that offers Reduced breath or Medical exemption will have a different process that the client will need to follow.
As the agent you all will be giving these instructions to the client so that they can start the process.
If the client is accepted to have a Reduced breath device the client will need to come into the service center to get their device setting adjusted.
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SOP- Reduced Breath/ Medical Exemption
New Hire Training
When a client isn’t able to get their vehicle to the service center some states provide a Mobile service.
Essentially the technician will leave the service center and go to where the client’s vehicle is located. Not every state offers this service. You must check the SOP.
There is a charge for this service that is based on the service needed, mileage, and time spent performing the service. These prices will vary and the technician at the service center will inform the client of the total that the client will pay.
Even if the state says they offer Mobile Service you will need to see what services can be performed as well as what Locations can actually do Mobile service.
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SOP-Mobile Service
*Please note that even if the location is listed as doing Mobile Service you need to contact the Service center. You will not be able to put this service on the schedule in PLUS or M9.
New Hire Training
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SOP – Monitor
New Hire Training
Note: New Clients with an installation appointment do not get changed a Missed Appointment fee
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SOP – Missed Appointment
New Hire Training
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SOP – Reset Violation
New Hire Training
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SOP – Lockout Override/POC
New Hire Training
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SOP – Mechanic Override/Bypass Code & Vehicle Repair
New Hire Training
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SOP – Vehicle Swap
New Hire Training
Cost: Early Termination Fee + De-Install Fee
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SOP – Early Termination
New Hire Training
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SOP – Final Download
New Hire Training
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SOP – De-Install
New Hire Training
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SOP – Additional Scenarios
New Hire Training
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SOP – Location
New Hire Training
Full Service
Dual Branded
Note: Agents must typically call the shop to confirm same day and next day appointments.
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SOP – Location
SOP-Franchise
Franchises are location or states that use LMG Products but they have their own set of clients and Contact centers.
We are not able to assist these clients.
They will need to be transferred to the Franchise if they are getting serviced within these areas.
For our Franchise clients you will not be able to locate their accounts. You will need to ask the client what company their device displays and where the are getting serviced.
The Franchise locations will not typically be listed on the SOP. In the event that a Franchise client calls the Contact Center please check the SOP and transfer the client to the phone number listed.
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New Hire Training
Current List of Franchises:
Utah
Southern Georgia
Kansas
Northern California
Ohio (Milford location)
North Dakota
South Dakota (One SD location listed on the Minnesota SOP)
Delaware
*Please make note of these Franchises. May be subject to change at any time.
LifeSafer Plus Overview
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New Hire Training
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LifeSafer Service
New Hire Training
LifeSafer Plus
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LifeSafer Service –How to search for a Client
New Hire Training
LifeSafer Plus
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LifeSafer Service –How to search for a Client
New Hire Training
LifeSafer Plus
Client Log File (Notes)
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LifeSafer Service –How to add notes
NOTATE ALL ACCOUNTS
New Hire Training
LifeSafer Plus
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LifeSafer Service –How to schedule an appointment
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New Hire Training
LifeSafer Plus
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LifeSafer Service –How to schedule an appointment
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New Hire Training
LifeSafer Plus
Changing location from one location to another within the same state
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LifeSafer Service –Changing location
New Hire Training
LifeSafer Plus
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LifeSafer Service – How to Add a New Vehicle to an Existing Account
New Hire Training
LifeSafer Plus
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LifeSafer Service –Mock Invoice, Pricing information
New Hire Training
LifeSafer Plus
When reaching out to the State to State Transfer Chat make sure you provide them with the following:
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LifeSafer Service – State to State Transfer - Out of State Service
Template for State Transfer Chat:
CLIENT ID:
FROM:
TO:
NEW SHOP:
ACCOUNT BALANCE: $0.00
Sales Procedures�Detailed procedures for Sales calls
LMG Intranet Tour
Sales Training
Sales SOP (Standard Operating Procedure)
Sales Procedures
Sales Training
SOP Example – Maryland (MD)
Sales Procedures
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Sales Training
Pricing – IID Price List
Sales Procedures
Be sure to check promotions on the LMG Sales site every morning to be up to date with any promotional offers. We may also broadcast these out through the day.
For fees due to LifeSafer you will always quote the Low Promo.�
Always make sure the client understands you’re quoting them a promotional rate!
“You can save $120 over the year of your program!”
Sales Training
Pricing – IID Price List
Sales Procedures
LifeSafer Charges $0 Installation on all makes and models (exception WV)!
• Push start and hybrids are eligible for the discounts and free installs. However,
Agents must note the account with vehicle make and model for Push Start or hybrids. There are many Techs that will not work on these vehicle types. You should contact a tech whenever you come across a vehicle type like this.
Shop Labor Fees:
Based on year of Vehicle
Review SOP.
Install Fees Breakdown
Sales Training
Installation Discounts -
We want you to feel empowered to offer Promotional credits! Just check for approval in our Closing Offers hangout first.
Combining offers – It is acceptable to offer both a monthly discount and a discounted install. These discounts should be used as tools to create urgency for the client and close more sales. As well as to motivate customers to enroll, schedule, and show up for an installation.
Below displays suggesting verbiage to be used when offering a credit for the labor fee:
‘LifeSafer is not charging for the install however we contract with locations who charge a labor fee of $xx dollars and a $xx monthly calibration fee.
What I will do for you today Mr/Ms. Jones, is add a credit to your account right now of $xx dollars, this will go towards any LifeSafer Monitor charges. You will still have to pay the labor fee of $xx and calibration fee of $xx at the location but this credit of $xx dollars will go towards your first month of service. That’s a limited time offer, and I’m so glad you’re about to take advantage of that!’
Sales Procedures
Sales Training- Review of Pricing Elements
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MONTHLY MONITOR
The rate paid each month at your monitor appointment.
INSTALL PRICING
Paid at first appointment. Current LifeSafer & Guardian offers will be honored.
STATE & ADMINISTRATIVE FEES
Mandatory fees
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We offer $10 Discounted, Low Rates�
Free Install: $0 (except WV)
Labor to Shop: Review SOP
$30 Administrative Fee
Fees vary based on state
Line items outlined in SOP
Sales Procedures�Detailed procedures for Sales calls
Sales Training
Enrollment Process Overview
Agents gather detailed information on the Client and the vehicle in the upfront enrollment process:
When you have enrolled a Client, you must note the account with the following:
Sales Procedures
Verifying Client Information
Sales Training
Connecting with the Caller – Using Empathy
We want to be known as the “go to” company that cares about our Clients.
Using active empathy will help us connect with our Clients. Active empathy is:
Listen for clues that will help you identify appropriate times to connect with the Client.
“I cant believe it” “I’m so embarrassed.”
”This has never happened before.” ”I don’t understand.”
Sales Procedures
Sales Training
Empathy
Pricing Change
Sales Training
Connecting with the Caller – Empathetic Responses
How we treat clients on the phone directly impacts which company they choose. You are directly impacting someone's life by making a stressful time easier, by listening, and by helping them get back on the road
The Client won’t care how much you know, until they know how much you care.
Sales Procedures
Sales Training
Connecting with the Caller – Agent Mindset
The role of our Sales team is to guide people through the installation process
100% of people who call our company need our product.
Sales Procedures
Sales Training
Example:
Sales Procedures
Sales Training: Client Service Locations
Shop Types
Note: The Agent must call the Shop unless SOP states otherwise.
Sales Procedures
Full Service & Dual Branded Shops
Client reaches out to the Contact Center (YOU).
YOU schedule an appointment for the client at the nearest location.
Client arrives at the appointment. Technician installs the equipment
Client goes to the DMV to get Reinstated License.
Client returns to the location for their Monthly Calibration.
Client completes the program and schedules a De-Install appointment.
Questions
Sales Training: Client Service Locations
Shop Types
Note: The Agent must call the Shop to confirm every appointment.
Sales Procedures
Click N Go (CNG) & Mail To Shops
Client reaches out to the Contact Center (YOU)
YOU schedule an appointment for client at the nearest location.
Client arrives at the appointment. Technician installs the equipment
Client will go the DMV to get Reinstated License.
Client returns to the location for their Monthly Calibration.
Client completes the program and schedules a De-Install appointment.
Client makes a payment over the phone for the first monthly service and pays for the installation at the shop.
We ship the Client’s device to the service center. Check Sop for cut off times with same day shipping.
Sales Training
Sales SOP Scavenger Hunt
Activity
Questions
Overcoming Objections�
Sales Training
Overcoming Objections
Handle sales objections by specifically addressing the caller’s concerns about the product or service in order to create technical, financial, and/or personal buy-in.
Reframe objections to create a positive
Sales Training
I know all of the ignition interlock companies out there charge close to the same amount for installation on this type of vehicle...but I also understand that you're looking for the best possible deal....nothing wrong with that...please give me a second to talk to my supervisor to see if we can do something special for you since it’s your first time calling”. If ours is the lowest: “I’m glad we were able to look at all of your options in order to make an informed decision. If you’d like I am happy to share the time slots that are open in your area so we can start now to get your freedom back.”
“I apologize that this is the closest location. The good news is that following this appointment – you will have your freedom back. I know that’s really important to you.”
“I wish we had a time that better meets your needs. If you like, we can set this appointment so you have it, and you can call us back when you have time to see if anything opens up that works better for you. I’m just happy for you. You will soon be back on the road”.
“I agree this is a lot to do. The good news is that once you have this process behind you, you will have your life back and can start to get back to a normal routine. Right?” OR “I agree there is a lot of documents to collect. I am happy for you though, that once you have this step completed you can get back to (revisit what they are excited about). I know how important that is to you. You just have a few more steps to take to regain that freedom.”
Overcoming Objections – Example Phrasing
Overcoming Objections at Least Three Times
It’s vital that we do everything we can in efforts to save every sale. There should never be a reason that you cannot overcome an objection a minimum of 3 times. We provide you with an abundant amount of resources/tools to use when you are dealing with a combative client.
LifeSafer - Enrollment Process�Entering Client information �Scheduling an installation
Sales Training
LifeSafer Landing Page
LifeSafer – Plus Enrollment
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Run client DL# first before ever starting an enrollment for both LS and GI
Sales Training
LifeSafer –Plus Enrollment
Enrollment Screen
Sales Training
LifeSafer –Plus Enrollment
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Sales Training
LifeSafer - PLUS
Enrollment Process
Enter the following information:
Accuracy is critical when entering Client information.
Be sure to confirm spelling and numbers entered.
Sales Training
LifeSafer Enrollment
How did you hear about us? / What is their name?
Attorney Name
Sales Training
LifeSafer –Plus Enrollment
Continue entering:
Accuracy is critical when entering Client information.
Be sure to confirm spelling and numbers entered.
Sales Training
LifeSafer –Plus Enrollment
Fee Group Type / Fee Group – Carefully select from the options in these fields as they will determine how much the Client will be charged.
NOTE: Agents will usually from the top two options that have a character in front of the state abbreviation. These are the Standard(*) and Low(~).
Sales Training
LifeSafer –Plus Enrollment
Vehicle Information:
*Example: After you have entered the Model information,
You must identify if the vehicle is “push start” or “key start”.
Sales Training
LifeSafer –Plus Enrollment
VIN and License Plate Number Entry:
Sales Training
LifeSafer –Plus Enrollment
Emergency Contact:
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Sales Training
LifeSafer –Plus Enrollment
Create an Appointment:
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Sales Training
LifeSafer –Plus Enrollment
Scheduling an Appointment:
Sales Training
LifeSafer –Plus Enrollment
Client Log File (Notes)
Sales Training
Pricing – Waiving the Admin Fee
Sales Procedures
Processing Installation Discounts in Plus
Because a $30 Administrative fee will be initially charged to the account, Agents will have to apply a credit to the account if authorized to waive it.
Sales Training
Enrolling a Test Client in LifeSafer:
Logon
First name – Your name
Last name – Fakeclient
Test Location
Test
Activity
Guardian - Enrollment Process�Entering Client information �Scheduling an installation
Sales Training
Guardian Enrollment
Guardian Landing Page
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Sales Training
Center Screen (Right side of Guarding landing page.)
Guardian Enrollment
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Sales Training
To enroll a Guardian Client:
Guardian Enrollment
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Accuracy is critical when entering Client information.
Be sure to confirm spelling and numbers entered.
Sales Training
Guardian Enrollment
Client Details - Boxes in red are required fields.
Sales Training
Client Details
Guardian Enrollment
Sales Training
Client Details
Guardian Enrollment
Sales Training
Client Details
Guardian Enrollment
Sales Training
Guardian Enrollment
Client Details (Notes)
Sales Training
Guardian Enrollment
Scheduling a Guardian Appointment
Pricing Change
How to Add Coupons in Guardian M9
When enrolling a Client from the Guardian M9 calendar, a discount coupon can be added to the Client’s account by selecting a Coupon Code from the drop down list, as shown in the image.
Install disc (-50)
Install disc (-100)
Install disc (-50)
Install disc (-100)
Sales Procedures
Sales Training
Guardian Enrollment
Activity - Enrolling a Test Client in Guardian:
Logon
First name – Bob
Last name – Interlock
Test Location
RI – Cincinnati - Call Center Training
Questions
Web Leads
Sales Training
Web Leads
What is a Web Lead?
How do Web Leads Work
First, the Agent should search for the shop that is located closest to Client by using the contact information and then call the Client to enroll and schedule them for service.
Sales Training
Web Leads
"Hi, this is Bob calling from LifeSafer/Guardian. You contacted us moments ago asking for a call about express installations. When would you like to be installed?"
"Hi this is Bob calling with LifeSafer/Guardian. I've received your request for more information on an ignition interlock installation. The closest location to you is (enter location here). It looks like you printed out our $20 off coupon. Let’s go ahead and get you enrolled in our system and schedule you for that installation."
Sales Training
Web Leads
Example of Five9 email
On Mon, Jan 16, 2017 at 4:11 PM, $20 Web Coupon Form <docspotpaintinginc@gmail.com> wrote:Name: Burgess Damian Zip Code: 27292 Email: docspotpaintinginc@gmail.com Phone: (336) 309-0058 Brand: LifeSafer Date: 01/16/2017
Sales Training
Putting it All Together
Activity
Competitors
Sales Training
Competitors Devices
Review and Questions�
Sales Training
Review
Questions
Commission
Sales Training
Commission
Credit for Sales
Credit for Reinstalls
Because the “original enrolling Agent” remains on the account, when working with a returning Client, Agents will have to submit a LMG Re-Install Credit Request Form.
Sales Training
Commission
Credit for Re-installs
Sales Training
Commission
Re-install Request Form
Sales Training
Commission Reporting
Your Supervisor will review the Sales Report with you on a weekly basis.
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Questions
Call Shadowing�Listen to experienced Sales Agents take calls