Funding Fido

Faith Vicknair Patricia Allou

Preeya Samudrala Luis Rosales

Hareem Moeen Meagan Gin

Nandi Halderia

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What is Funding Fido?

Funding Fido is a prosthetics company that creates custom prosthetics for pets that have lost their legs.

Scope

• Owner of the pet calls funding fido
• Get the owner and the pet to the company
• Prosthetic Crafting Begins
• Prosthetic is Done, Engineer goes to the Owner
• Customer Satisfaction

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Process

Primary Input: Appointments Confirmed/scheduled

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Primary Output: Procedures Completed

Flow Chart

Metrics

• Time to Make Prosthetic
• 4 weeks allotted from the time of the measurement to completion of prosthetic

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• Cost of Prosthetic
• How much does each prosthetic cost, on average?

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• Customer reimbursement costs
• Expense reimbursement of mileage for clients traveling to the clinic

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Time

• All of our prosthetics are custom to the pet, and hand-crafted
• Tracking of time begins the day the pet’s measurements are taken
• From that day, we allow 4 weeks for completion of the product
• It takes approximately 1 week to receive any special-order items necessary for the prosthetic

Time cont’d

• Engineers need about 2 weeks to assemble the prosthetic
• On week 3, we schedule a follow up appointment with the finished product, to see that it fits
• If adjustments are needed, we complete alterations within a week
• Pet’s prosthetic is complete, and Fido gets a new look on life again

Cost

• Varying cost due to customization
• The cost of prosthetics should be affordable to meet the demand of the consumer’s budget constraint.
• Products will cost between $1300 and $1700.
• It’s priced according to competitors range
• Costs $200 (shipping & handling) to manufacture from India

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Reimbursements

• Funding Fido will reimburse $0.545/mile for clients traveling to the clinic within a 350 miles ratio (up to $200 max)

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• Customer will be provided with accommodations while traveling from out of state (up to $200 max)

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Process Improvements

• Time to Make Prosthetic
• Funding Fido currently averages 3 to 4 weeks to complete a prosthetic… purchasing two 3D printers could cut time in half
• Cost of Prosthetic
• The cost to make a prosthetic using a 3D printer is significantly less than materials needed to hand-craft them. So the purchase of a 3D printer could not only allow us to make more prosthetics a month, but also lower the cost to make them, and therefore increase our profit margin.
• Reimbursement
• Instead of compensating for mileage, Funding Fido will ship impression kit and finished product to the client to avoid the reimbursement cost. The shipping cost will be less on average than the reimbursement cost.

Process Improvement FlowChart

Business Problem

• The time it takes to manufacture and ship the prosthetic molding to the customer.
• The lengthy process times to process new prosthetic legs
• Mistakes customers may make in regards to measuring the specific area were the prosthetic leg will be placed

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Business Requirements

• Completing and sending the owner the Prosthetic leg as quickly as possible
• Limiting the percentage of errors on the prosthetic leg not being the correct fit

Proposed Solution #1

• To decrease time, have express shipping for both sending kit to owner and owner sending measurements back to our office.
• This will help us save an average of 2-5 days

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Proposed Solution #2

• Step by step written instruction manual and video
• Help the owner know how to take proper measurements
• Help reduce the risk of having to create another prosthetic
• Won’t help with reducing time

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Proposed Solution #3

• Send in two impression kits to eliminate user errors
• Allow customers to provide recorded evidence addressing their specific concerns
• Allow commentary and conflicts to be mailed to the company. This allows us to promptly resolve conflicts and adapt to concerns

The best solution would be picking #2, which is sending them instruction manuals to eliminate wrong measurements.

This is good for the company because it is more costly to prepare another prosthetic than to send them instruction manuals.

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QUESTIONS?