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USDOL Key Performance Indicators from a Federal Perspective

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Betsy Schloesser

UI Program Specialist

USDOL - Chicago Regional Office

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UNITED STATES DEPARTMENT OF LABOR

UNITED STATES DEPARTMENT OF LABOR

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Agenda

  • Oversight and Regulatory Requirements: Time-Lapse, Case Aging
  • Federal Reports: What can they tell us?
    • ETA 9054, ETA 9055, ETA 5130
    • Reversal Rates
  • Identifying Gaps in your Process
  • Questions

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UNITED STATES DEPARTMENT OF LABOR

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Oversight and Regulatory Requirements

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      • Appeals Promptness (Time Lapse)
        • Secretary’s Standards
      • Appeals Case Aging
        • Core Measure

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UNITED STATES DEPARTMENT OF LABOR

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Appeals Time-Lapse

  • Federal Report - ETA 9054 APPEALS TIME LAPSE

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  • LAA Time-Lapse:
    • The acceptable level of performance (ALP) is 60% of LAAs decided within 30 days of filing and 80% of LAAs decided within 45 days of filing.
    • Secretary Standard found in 20 CFR 650.4

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  • HAA Time-Lapse:
    • The ALP is 50% of HAAs decided within 45 days of filing and 80% of HAAs decided within 75 days of filing.
    • A Management Information Measure (MIM) found in Handbook 336, 18th edition. 

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UNITED STATES DEPARTMENT OF LABOR

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Appeals Case Aging

  • Federal Report – ETA 9055 Appeals Case Aging

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  • LAA Case Aging:
    • The ALP for the average age of LAAs appeals is 30 days or less.
    • Core Measure found in UIPL 14-05 Changes 1-3. 

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  • HAA Casing Aging:
    • The ALP for the average age of HAAs is 40 days or less.
    • Core Measure found in UIPL 14-05 Changes 1-3.

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Appeals Dataui

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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Reversal Rates

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  • What can it tell us?
  • Calculated monthly/quarterly from data on the ETA 5130 Benefit Appeals Report

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UNITED STATES DEPARTMENT OF LABOR

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UNITED STATES DEPARTMENT OF LABOR

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Identifying Gaps in Your Process

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UNITED STATES DEPARTMENT OF LABOR

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Add a Slide Title - 5

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Questions?

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UNITED STATES DEPARTMENT OF LABOR