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This Presentation is meant to accompany the LPB Operational Best Practices Manual:

https://www.miboscoc.com/local-planning-body-resources.html

It will be helpful for you to have this manual as a reference while watching this presentation so you’ll see that there are tools I won’t cover here. There’s been a team of us at BOS putting this manual together and trying to give you all the tools you need so that your LPB can get operating in the best way possible. But, it’s important that you understand that it’s not a one and done. This is meant to be a document that will change based on feedback from all of you and as we learn more about doing this work. You’ll learn that there are a couple of sections that aren’t yet completed. We’ll be working on those during early 2022 and will let you know when they’re ready, but until then we ask that you use the video of this presentation and this handbook to improve the work of your LPB during this year.

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Access Improvement-Call Center/Shelter Diversion/Housing Navigation (meets monthly until you agree that you have excellent processes and then at least quarterly):

This committee works on improving processes and services for people at their first points of entry into the LPB Coordinated Entry System. It makes LPB policy and implementation decisions for the Access portions of the CE system.

Is access to the system easy and open? Are you working at the Call Center/Shelter and afterwards to continually divert people from homelessness without needing shelter or a housing program? Do you have a good system for supporting people while they’re homeless with their housing search? How do referrals for services come from the Call Center or Shelter…that first point of entry? Are you serving people with the highest service needs first? This flow of services can be complicated and not always client focused, so a consistent emphasis on improving and coordinating services is integral to a good service system.

All committee participants are expected to watch the following MIBOSCOC training videos to better understand the role of this committee: # 123-CES Roadway, #120-CE Access, #210 Diversion at Call Centers, #310 Housing Advocacy/Street Outreach Basics.

Who should attend?

Representatives who can make agency policy decisions AND those who with client level knowledge from all LPB agencies involved in CE Call Centers, Housing Advocacy/Street Outreach programs (or anyone navigating people into housing), and Shelter programs. Includes programs for youth, domestic violence and veterans who provide these services outside of the HARA.

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Call Center Referrals/Process

This is where you talk about how clients access your Coordinated Entry System and how you’re making referrals to shelter and Housing Navigation/Street Outreach. The BOS trainings will inform you about which services BOS expects you to include at that first point of contact; diversion, assessment, HCV whether it’s a Call Center or in-person. Staff doing this work should report out to other committee members. This committee reviews what is working and where processes need to be improved.

Housing Navigation-Street Outreach

The first point of Access should refer clients to staff that will work with them while they are in shelter or on the streets. The BOS trainings will inform you about how these services should be provided. Staff doing this work should report out to other committee members. This committee reviews the current processes and what is working and where they need to be improved.

Shelter

Shelter may be the first point of access in your Coordinated Entry System. If so, you need to ensure that all shelter clients are referred to the HARA for the services provided there including assessment, shelter diversion, and HCV. There must also be coordination between Housing Navigation-Street Outreach services and the shelters. Staff doing this work should report out to other committee members. This committee reviews the current processes and what is working and where they need to be improved.

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My project responsibilities:

LPB AIC Google survey (completed)
Speak directly with LPB AIC Chairs to assess need for further assistance (have started to schedule)
Introduce Access Services Mapping Tool (Today)
Create and send out individual Google Access Mapping Tools for each LPB (created and will be sending out soon)
Attend an AIC meeting for each LPB to help you get started on mapping your services.
Be available for any questions or concerns during this project

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LPB project responsibilities

Complete the Google survey (done and thank you!)
AIC Chairs schedule a time (1 hour at most) to speak with me via Zoom if requested
Make sure to have the needed partners at your AIC meetings
Pay attention to the introduction of the Access Mapping Tool instructions today
Start working with your LPB’s Access Mapping Tool at your next AIC meeting and keep working with it until you’re done with what you’re doing right now
Work with me to schedule a date when I can attend your LPB’s AIC meeting to talk through the Access Mapping Tool
Be willing to complete the Mapping Tool and continue to look for ways that you can fill service gaps and IMPROVE what you’re doing now

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Tools you’ll receive:

Link to the Access Mapping Tool (on shared google drive)…also will be posted to website under LPB
Instructions-included in spreadsheet
Descriptions of BOS expectations for roles
Link to this training from today (will also be on training site)
Access Improvement sections of LPB handbook
Form to help you identify who should attend your Access Improvement Committee
Draft email to service partners who should be part of the Access Improvement Committee
List of current Youth and SSVF providers by county

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Questions/Concerns?

Contact Tina Allen: pastchair@miboscoc.com