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1

PERSONA: Chris, the C-Suite Member

One Liner

Convince me that open source networking is the right strategic direction for my org. I need to know the investment will pay off.

Example Titles

  • CIO
  • CTO
  • CISO
  • VP Engineering (reporting up)

Description

I must ensure that our organization and striving for innovation and maintaining long-term competitiveness. I need to know that open source networking projects are not a “big bet” but rather here for the long haul.

Role

  • Influencer

Problem / Opportunity

  • How can I get this product developed as fast as possible with the least amount of resources?
  • What are my peers doing to build/test/release so quickly?
  • How do I hire more developers that know how to leverage open source / open source development best practices?
  • I want to build a open source development team

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • "How to Build an Open Source Development Team"
  • "Leverage Open Source Release Cycle Best Practices and Tools Within Your Product Development"
  • "How to Do Releases in a Community"
  • "Guide to 5G, Cloud Native, Edge”

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • Case study: XYZ VP Engineering on Why LFN Membership
  • Attend LFN Events and participate in community opportunities

Has defined their solution strategy, method or approach

Content / Reach

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PERSONA: Susan, the Open Source Advocate

One Liner

Help me broadly educate our organization on the power, flexibility, ease of incorporation, development leverage and cost savings of open source networking solutions. Many simply don’t understand or appreciate the magnitude or importance of this movement.

Example Titles

  • Head of Open Source
  • Open Source Advocate
  • Community Manager / Director

Description

I am chartered with understanding all of the opportunities with our org for open source networking - both internal or commercial. I have to break down NIH resistance and convince executive, development, operations, and P&L owners that open source technology is in our long-term strategic interests.

Role

  • Influencer

Problem / Opportunity

How do I get my hands around what open source is in use at my firm?

  • I need to get in-depth knowledge of the hundreds of open source projects available that my company can use.
  • When does it make sense to create a new project and how to do so?
  • What is the open and technical governance practices that should be followed?
  • What license compliance guidelines need to be understood?
  • How do I get the word out for my company’s contributions to open source and leadership in various open source projects?

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • "How to Develop an Open Source Lead Job Description"
  • "Open Source Check List"
  • "Governance Practices for New Open Source Projects"
  • "Top 10 Ways to Get Started in Creating a New Open Source Project"
  • "Guide to 5G, Cloud Native, Edge”

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • "How Your Participation in the LF TODO Group Helps You"
  • "Why Choose the Linux Foundation for Hosting Your Next Open Source Project"
  • Attend LF Events and participate in community opportunities

Has defined their solution strategy, method or approach

Content / Reach

  • Management Service Agreements
  • Bylaws
  • Services Listings
  • Pricing Explanations
  • Budget Guidelines
  • IP Policy

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PERSONA: Sally, the SW Developer

One Liner

I need to believe open source networking projects are better than in-house closed-source development,and that my contributions will pay off for my business. That means drastically reduced dev costs, faster time to market, easy to progress and maintain.

Example Titles

  • Software Developer
  • Software Engineer
  • Software Architect

Description

I am responsible for contributing to open source communities and directly inserting open source software into our solutions. I need to understand it fully at the code level, in order to design and test our solution.

Role

  • Influencer (can also be a blocker if they don't feel well served)

Problem / Opportunity

  • Want to know what it takes to participate in a project
  • Want to get questions answered about a project that will help them make a case to senior management
  • Want to know how to engage other developer peers in the community

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • "How to Engage in Open Source Communities"
  • "Guide to 5G, Cloud Native, Edge”

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • Website: A taxonomy / overview of LFN Projects (to find the right project)
  • Attend LFN events and participate in community opportunities

Has defined their solution strategy, method or approach

Content / Reach

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PERSONA: Olga, the Operations Mgr

One Liner

Make me comfortable that open source networking technology is truly ready for deployment in the real world. Unstable, unreliable science projects in a live network are career limiting.

Example Titles

  • DevOps Engineer / Mgr
  • IT Ops Mgr
  • SRE Engineer
  • Platform Engineer
  • Release Engineer Manager
  • NOC/SOC Leader

Description

My job it to get technology successfully deployed with appropriate operation controls. If it breaks, we have to fix it. I need to be assured that open source projects integrated into or solutions stack has proper FCAPS (fault, config, acctg, perf, and security mgmt).

Role

  • Influencer

Problem / Opportunity

  • How to align with modern DevOps practices
  • How to improve IT infrastructure
  • How to find better ways of automating workflows
  • How to make networks more reliable and secure

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • "How to Build an Open Source Development Team"
  • "Leverage Open Source Release Cycle Best Practices and Tools Within Your Product Development"
  • "Guide to 5G, Cloud Native, Edge”

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • "Website: A taxonomy / overview of LFN Projects (to find the right project)
  • Attend LFN events and participate in community opportunities
  • Guide to 5G, Cloud Native, Edge for Telecom

Has clearly defined and gives a name to their problem or opportunity

Content / Reach

  • Sample

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PERSONA: Paula, the Business P&L Owner

One Liner

Technology is great and all, but open source networking needs to translate directly to my bottom line. Give me clear evidence of costs savings, faster time to revenue, etc.

Example Titles

  • General Manager
  • Head of BU

Description

I ultimately make the decision to embrace open source, of course in close consultation with technology solution/product owners looking to leverage LFN projects with their solution stack.

Role

  • Decision maker

Problem / Opportunity

  • How do I get my product or service to market the fastest way possible
  • How can I leap frog my competition?
  • How can open up my project and make it a de facto industry standard?
  • How do I reduce my cost of development?
  • How do I become visible in X community

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • The Need for Open Source Management
  • Leveraging Open Source for Your Business Strategy (mid-to-large firm piece)
  • "Guide to 5G, Cloud Native, Edge”

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • LFN is the place for shared R&D and open source / standards development
  • Business Case for open source product development
  • Attend LF Events and participate in community opportunities

Has defined their solution strategy, method or approach

Content / Reach

  • Management Service Agreements
  • Bylaws
  • Services Listings
  • Pricing Explanations
  • Budget Guidelines
  • IP Policy

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PERSONA: Merlin, the Media Maven (separate)

One Liner

A lot of open source - and especially the LFN - is filled with acronyms and technical details that are hard to understand. Help me explain LFN open source projects to my readership.

Example Titles

  • Media Reporter
  • Contributor
  • Editor
  • Researcher
  • Industry Analyst

Description

I understand the state of networking industry. I communicate patterns, trends, and user stories that increase my firm’s reach, reputation, and advertising / research revenue.

Role

  • Influencer

Problem / Opportunity

  • How do I discover and discern the key players, patterns, and trends?
  • How can I stay one step ahead of other media/analysts?
  • How can I be more visible/relevant in new areas of communications industry growth (5G, cloud native, edge, cloud, enterprise)?
  • How do I grow my followers, subscribers, customers?

LIFECYCLE STAGE

AWARENESS

CONSIDERATION

DECISION

Has realized and expressed symptoms of a potential problem or opportunity

Content / Reach

  • Savvy audience, understands the space
  • Needs to be reminded of LFN leadership in the space, impact of LFN projects
  • Requires constant nurturing from PR team

Has clearly defined and given a name to their problem or opportunity

Content / Reach

  • Position LFN as “the place” for shared R&D and open source / standards development
  • Schedule briefings at major milestones
  • Provide regular updates

Has defined their solution strategy, method or approach

Content / Reach

  • Provide proof points that are timely, unique, and compelling
  • Recruit community leaders/spokespeople/ambassadors to participate