60 Decibels 2024 Microfinance Index
Comparable social performance outcomes, powered by client voices
2023 Index�115 FSPs
2024 Index
127 FSPs
2022 Index
Inaugural report
72 FSPs
Over the Years
17,900+
borrower voices
52,000+
borrower voices*
88,000+
borrower voices*
Up next:�
The 2025
Microfinance Index
2022
2023
We are entering the fourth year of the Microfinance Index! This global listening effort would not be possible without the unwavering commitment to improving the wellbeing of clients that see in financial service providers, investors, and networks.
We’re on our way to 100,000+ voices!
* Figures are cumulative
2
Thank you :)
35,000 Clients | 127 Financial Service Providers | 61 Languages | 46 Countries | 22 Minutes, average phone interview | 65% Response Rate |
Clients who know how to report issues experience greater financial empowerment �and satisfaction.
Insight 01
5
Borrowers Who Say They Lack a Good Alternative are More Likely to be Satisfied with their FSP
Insight 02
NPS Comparison: Clients With vs Without Good Alternatives
6
Group Loans are the Best at Including Historically Excluded Groups and Closing the Gender Gap
Insight 03
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Female-Centric FSPs are further empowering women, doing stellar work at improving their influence in the household and providing greater levels of client protection mainly through group loans.
Insight 04
79%
Clients of Female-Centric FSP
66%
Clients of Non-Female Centric FSPs
% women reporting greater improvements in financial resilience
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