How can Company Nurse make a difference…

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Company Nurse Injury Hotline

Registered Nurse 24-Hour Hotline

• Staffed 24/7/365 Days Per Year
• Medical Triage Service
• AMA Medical Advice
• Medical Referrals to Your Designated Facilities
• Facts Documented for Report of Injury
• Report Sent to all Stakeholders Minutes After the Call
• All Conversations Recorded and Archived for 60 months

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The Triage Process

During the Triage Process the Injured Employee Speaks with

an Injury Care Coordinator who:

• Gathers Employee Demographic Information
• Gathers preliminary incident information
• Transfers the Employee and gathered information to a Registered Nurse who:
• Assesses the Injury
• Recommends the Most Appropriate Level of Care and/or Treatment
• Refers the Injured Employee to either Self-Care, Designated Treatment Facility, or Emergency Room

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How Does it Work?

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Program Benefits to Employees

• Immediate access to a caring medical professional (RN) for evaluation
• Nurses specialize in occupational injuries
• 24/7 Nurse Intake and follow up
• Home/care self care options (case dependent)
• Medical Provider paperwork faxed immediately when referral to medical care is needed – reducing employee wait time
• Peace of mind for employee about their care, helping to eliminate ER visits for minor incidents
• New Feature: texting follow up with clinic information and caller reference I.D. number

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Program Benefits to Districts

• Injury Hotline serves as first point of contact to report workplace incidents/injuries **However this is not to eliminate the Supervisor responsibility to take an incident report
• Report Information is pushed into Ultra Claims Online, thus helping alleviate some of the information needed to enter a new claim
• Injury reports immediately sent to predesignated recipients; including:
• School District Assigned Workers’ Comp Gatekeeper
• Designated Treatment Facility
• Keenan & Associates (Claims team & Claims Analyst)
• Monthly and Quarterly Analytics showing volume of calls and any reporting delays

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Reporting

After taking the injury report and triaging an injured worker, Company Nurse generates the following reports:

• Report of Injury – Captures the injury details as well as employee, District, triage, and medical referral information
• Provider Alert – Faxed or emailed to the treatment facility prior to the arrival of the injured employee; contains –
• Employee demographic information
• District and workers’ compensation carrier data
• Injury Information and Triage details
• Work Status and Treatment Plan Form  
• PRIME Rx Temporary Prescription Card
• Injury Summary Report – Provides a statistical accounting of the injuries for a specified time period per District

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Let’s Review

• https://keenan.wistia.com/medias/joi9oxmmo5

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