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AI + HI = ROI

April 2024

Nishith Upadhyaya and Neha Pant

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This or That?

1. Embrace chatbots for basic HR inquiries - Stand

Invest in building a strong HR helpdesk with human representatives – Continue sitting

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This or That?

2. Implement a company-wide learning platform with pre-built courses - Stand

Invest in personalized learning pathways for each employee- Continue sitting

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This or That?

3. Focus on building a robust internal talent marketplace- Stand

Prioritize attracting top talent from the external market- Continue sitting

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This or That?

4. Invest in cutting-edge AI recruitment tools- Stand

Prioritize upskilling your current HR team on talent acquisition – Continue Sitting

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This or That?

5. Focus on building a fully automated common onboarding process – Stand

Prioritize personalized onboarding experiences tailored to each new hire- Continue Sitting

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This or That?

6. Prioritize real-time employee sentiment analysis- Stand

Focus on in-depth employee satisfaction surveys conducted annually- Continue sitting

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AI is reshaping the world we work in

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Work

Modalities

Business Models

Productivity

Paradigms

Capability

Building

Ethics and Governance

Roles and Structures

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What I wanted AI to do Vs. how it’s going (personal edition!)

“I want AI to prepare my food and do my dishes, so that I can focus on doing Art, not AI to do my art and me doing dishes”

- Author Unknown

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What I wanted AI to do Vs. where it’s going(corporate edition!) (1/2)

Finance

Do some great analysis/Prepare balance sheets

Generating wrong and biased creditworthiness!

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What I wanted AI to do Vs. where it’s going(corporate edition!)

Marketing

Design some good templates to be used by clients

Going overboard with automated content

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What I wanted AI to do Vs. where it’s going(corporate edition!)

Consulting

Being more informed about best practices compared to the client

Clients have already implemented those best practices learnt using AI

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What I wanted AI to do Vs. where it’s going(corporate edition!)

Hire best talent faster using AI

Bias creeps in the hiring algorithm- we’re hiring the same W.E.I.R.D candidates

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An unpredictable future

Temper expectations about what generative AI can and will do for your business

AI as any other technology paradigm cycles through phases that involve breakthroughs, surges of funding and fleeting moments of mainstream interest, followed by missed expectations and funding winters

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So how do we prepare for a future we can't predict?

Here’s the paradox: We need to think of the workforce as evolving with — rather than being supplanted by — generative AI.

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5 Levels of Building AI Fluency

1. Awareness

2. Application

3. Adoption

4. Innovation

5. Disruption

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Rising impact of AI on organization and workforce

68% of executives agree benefits of AI outweigh the risks.

only 22% of HR leaders are highly engaged in enterprise-wide discussions on GenAI.

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Tell us your plans with Gen AI !

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How is SHRM helping?

AI for HR certificate program

Design thinking-based AI for HR strategy session

AI Implementation and adoption advisory

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Ignorance- the greatest danger!

“By far, the greatest danger of Artificial Intelligence is that people conclude too early that they understand it.”

- Eliezer Yudkowsky, an American artificial intelligence researcher and writer on decision theory and ethics

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Thank YOU