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sBTC UX Research -

Summary + Findings

June 2023

Linked here

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WHO’S BUILDING WHAT?

WHAT USE CASES ARE BEING DEVELOPED IN STACKS ECOSYSTEM?

Who’s building what?

Category

What’s the web3 Equivalent

Target Audience

sBTC Bridge �built by sBTC Eng Working Group

Decentralized two-way peg

wBTC, tBTC (Threshold)

BTC.b (Avalanche), rBTC (Rootstock)

Institutional

Retail

ALEX & Velar

DEX

Uniswap

Retail

Arkadiko

CDP (collateralized debt protocol)

MakerDAO

Retail

Zest

Under collateralized loans

Maple

Institutional

Papaya

Liquid staking

Lido

Unsure

Magic Bridge

Atomic Swaps

Retail

Hermetica Finance

Options Protocol

Ribbon Finance

Retail

Bitflow

Stable Swap

Curve

Retail

Lending app (Stealth)

Lending

Aave

Retail

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01

May / 2023

GOALS FOR THIS MEETING

  • Review & Discuss �Audience Summary and Bridge Summary

  • Review & Discuss �Initial Research Questions�
  • Divide & Conquer�Action Items & Next Steps�

Progress so far:

  • 15+ UX interviews complete
  • Insights shared with key stakeholders in sBTC working group�

Next step:

  • summarize findings & share with broader community

Phase 2/

Summarizing Findings

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POSSIBLE PERSONAS

Most to Least DeFi Savvy

INSTITUTIONAL DEFI

RETAIL DEFI - POWER USER

RETAIL DEFI - CASUAL USER

RETAIL BITCOIN HOLDER

GOALS

  • Offer BTC yield to customers
  • Max yield!
  • Satisfy curiosity in using something new
  • Hold Bitcoin long term
  • Hold Bitcoin long term
  • Become a more knowledgeable Bitcoin user

NEEDS

  • Clear motivation/ reason to try out something new�
  • Clear technical documentation�
  • Needs sign off from multiple teams (legal, finance, ops)
  • Only needs to test once
  • Clear motivation/ reason to try out something new�
  • Needs to test a small amount each time they bridge
  • Needs to test a small amount each time they bridge

PAINS

  • Engineering investments/ due diligence/ bandwidth constraints to get set up

  • Smart contract risks

BEHAVIOR

  • Long lead time before deciding to use a product

  • Moves 10s to 100s BTC at a time
  • Moves various amounts of BTC, frequently�
  • Has a set process (VPN, specific wallets, maybe dedicated device)
  • Moves less than .05 BTC at a time�
  • Uses a mix of hot/ cold storage�
  • Little experience with bridges, more comfortable using applications
  • Rarely, if ever, moves Bitcoin�
  • Uses a mix of hot/ cold storage

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THOUGHTS ON GTM

  • Focus on outside the US
  • Small Communities/ Regional Strategy�
  • “Ethereum was Testnet”

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01

May / 2023

Initial Research Questions

  • Which user type is our growth going to come from?
  • How does user behavior vary across personas?
  • Which use cases resonate with each persona/ user type and why?
  • What should the MVP for sBTC look like?
  • What are the user needs, pains and trade-offs when it comes to wrapped BTC? Workarounds for Bitcoin DeFi today?
  • all notes captured on Miro

Action Items

  • Complete Audience Summary (“so what column”)
  • Identify quotes for each section
  • Empathy maps by persona (Bitcoin vs DeFi)
  • Schedule mtgs for “using the findings”
  • Schedule any webinars/ etc
  • Finish report sections

Phase 2/

Summarizing Findings

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01

May / 2023

Phase 2/

Report Outline

Bitcoin DeFi Landscape - Report outline

  • What is Bitcoin DeFi�
  • Summary of Bitcoin DeFi tools today
    • Competitive Summary

  • Opportunity for Bitcoin DeFi
    • Personas

  • UX Research Findings

✅ Audience summary

✅ Bridge summary

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sBTC Research

Phase 2 Approach and Notes

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May / 2023

Context

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May / 2023

  • Four conversations with Stacks product owners to uncover assumptions and pain points.�
  • Six conversations with people in Stacks, Bitcoin and Ethereum ecosystems to inform messaging guidelines.�
  • Competitive research and product reviews to understand what’s on the market.

Context/

Work so far

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May / 2023

Context

  • sBTC will launch some time in Q4 2023.�
  • There is/ will be a demand for non-custodial tokenized Bitcoin products, Bitcoin DeFi. In order to meet this demand, sBTC needs to launch with support across several key products. These products need to have a “Bitcoin first” user experience.�
  • To be ready for launch, we need a mix of research approaches to inform GTM, product design and partner incentives at launch.

Context/

Assumptions

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02

May / 2023

Insights

Insights/

Discussions with Product Owners

  • Liquidity and trading infrastructure are critical to good UX, regardless of use case.�
  • Understanding what to abstract and when is important, particularly when considering transaction fees.�
  • We can learn from existing examples, such as apps that support xBTC.�
  • Additional Notes in speaker section�
  • Figma File: Hiro Wallet NFT Onboarding Flow
  • Figma File: Hiro Intra Wallet Swap Flow

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02

May / 2023

Insights

Insights/

Messaging Discussions

  • Different terms resonate with or alienate specific persona types, it’s important to understand and prioritize the target audiences.�
  • Consistency reduces confusion, but the product ultimately speaks louder than anything else.�
  • Messaging Guidelines

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02

May / 2023

Insights

Insights/

Competitive Research

  • Many teams are working on some version of decentralized-two-way-pegs for Bitcoin. �
  • wBTC is the dominant player with over 90% of the TVL of Bitcoin in DeFi. For comparison,�
    • 150K BTC is locked in wBTC, the next two most popular pegs Huobi BTC and BTC.b from Avalanche have a circulating supply of around 9K and 6K respectively�
    • 5400 BTC is Lightning network capacity�
  • Most competitors have rolled out the product in phases, (gradual decentralization, peg-outs available later, early minting/ bootstrapping incentives)�
  • Comparison Table WIP, Product Reviews

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sBTC Research

Phase 2 Approach and Notes

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01

May / 2023

8 weeks with Open UX

  • Kick off Session, May 8, complete ✅
  • Scope and Approach, May 15, complete ✅
  • Recruiting Participants, May 25, complete ✅
  • Interview Guide, June 1, complete ✅
  • Interview Best Practices, Demo, June 5 ✅
  • Qualitative Interviews June 5 - June 12 ✅�Completed 15+ interviews�
  • Qualitative Data Analysis ✅
  • Summarizing research findings

Phase 2

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May / 2023

Definition of Success

  • Understand and present findings of key personas and use cases in an easy to read report, deliver by June 26
  • Research (including usability learnings) inform GTM and product strategies, learnings are based off of 15 qualitative interviews and ongoing competitive research
  • Establish feedback loop with technical team to ensure research is covering important questions and blindspots

Research Questions + Assumptions

  • Which user type is our growth going to come from? Bitcoiners or Web3 DeFi users?
  • How does user behavior vary across personas?
  • Which use cases resonate with each persona/ user type and why?
  • What should the MVP for sBTC look like?
  • What are the user needs, pains and trade-offs when it comes to wrapped BTC? Workarounds for Bitcoin DeFi today?
  • all notes captured on Miro

Identifying Target Users

  • Guideline is 5 interviews per target persona
  • Confirmed: Bitcoin holder, Web3 Defi user
  • Unconfirmed: Institutions, Developers

Phase 2/

Kickoff Session

Recording Passcode: 4Sp75Dy!

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01

May / 2023

Phase 2/

Scope, Approach,

Recruitment

Recording

Passcode: jC2#9xpV

Confirm Target Users

  • Guideline is 5 interviews per target persona
  • Confirmed: Bitcoin holder (of various bag sizes), Web3 Defi user

Confirm UX Flows

  • Need to confirm technical feasibility of each of these flows �(talk to engineering team)�
    • sBTC Bridge
    • Additional flows (Zest + Papaya) may be included if/ when designs are ready

Recruitment & Interview Guides

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Phase 2/

UX Interviews

Interview Insights Framework

💸 - interview payment complete�🧡 - Bitcoin User�💜 - DeFi User

🟢 Reviewed Interviews, notes and timestamps complete

  • Mon, June 5, 10 am ET, notes, recording, 7J6#^6O& 💸 💜
  • Mon, June 5, 12:30 pm ET, Video e+s64U05 Raw notes 💸 💜
  • Mon, June 5, 3 pm ET, Video c@P83F8N Raw notes 💸 💜
  • Tue, June 6, 4 am ET, notes, Video, A8A+ex6m 💸 💜
  • Tue, June 6, 6:30 am ET, notes, recording, &MPA3eXE 💸 💜
  • Tues, June 6, 1 pm ET, notes, recording, ?aaJC7$b ⬜️ 💜
  • Tues, June 6, 4 pm ET, notes, recording, %fONm3f1 💸 🧡
  • Tues, June 6, 5 pm ET, notes, recording, U*7AS$b. 💸 💜
  • Wed, June 7, 8 am ET, notes, recording, .h8$c!x* 💸 🧡
  • Thurs, June 8, 3:30 pm ET, notes, recording, @ThGXTZ5 💸 🧡
  • Thurs, June 8, 6 am, notes, recording, 6^=NTDpW 💸 💜
  • Wed, June 14, 3 pm ET , notes, recording, 45@ahb.C 💸
  • Wed, June 14, 4 pm ET , notes, recording, Yi5in$k4 💸
  • Thurs, June 22, 5 pm ET, notes, recording, DWWt=e9+ ⬜️ 🧡

🔴 Discarded Interviews (respondents gave inconsistent answers, unlikely target users)

  • Chris, Tue, June 6, 9 am ET, notes, recording, J6=iy5D8 💸
  • Kevin, Tue, June 6, 10 am ET, notes, recording, FnhFCw8$ 💸
  • Thomas, Fri, June 9, 5 pm ET, notes, recording, XgA?f3.j 💸
  • David, Wed, June 7, 6 pm ET, notes, recording, ZUzS5$jf 💸

No Shows

  • Joao, Mon, June 5, 4 pm ET, no show

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01

May / 2023

  • 10 mins - Review & Discuss Audience Summary and Bridge Summary
  • 10 mins - Review & Discuss Initial Research Questions
  • 5 mins - Action Items & Next Steps�

Initial Research Questions

  • Which user type is our growth going to come from?
  • How does user behavior vary across personas?
  • Which use cases resonate with each persona/ user type and why?
  • What should the MVP for sBTC look like?
  • What are the user needs, pains and trade-offs when it comes to wrapped BTC? Workarounds for Bitcoin DeFi today?
  • all notes captured on Miro

Action Items

  • Complete Audience Summary (“so what column”)
  • Identify quotes for each section
  • Empathy maps by persona (Bitcoin vs DeFi)
  • Schedule mtgs for “using the findings”
  • Schedule any webinars/ etc
  • Finish report sections

Phase 2/

Summarizing Findings

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More Notes

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May / 2023

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tBTC

Threshold Network

Product Review

Description: tBTC is a fully Bitcoin-backed ERC-20 token pegged to the price of Bitcoin. The company behind tTBC is the Threshold Network (merger between KEEP and NuCypher). It first launched in May 2020, the major players are Keep, Summa, and the Cross-Chain Group. It had a vulnerability that required it to pause deposits. tBTC relaunched in September 2020 and then again in November 30, 2022.

Cir Supply: 733 as of June 2, 2023

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rBTC

Rootstock PowPeg

Product Review

Description: Rootstock (RSK) is an EVM compatible sidechain designed to be fully compatible with the Bitcoin blockchain. The bridge was initially launched in Dec 2020 with a federated model, it later upgraded to a system where 9 organizations support the Powpeg bridge but they have no direct control of Bitcoin multig private keys. There are roughly 3500 RBTC in circulation as of April 2023. As far as I can tell, peg-outs are not yet possible.

Cir Supply: 3540 as of June 2, 2023

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Bitcoin Only

Web3 Native

Needs

Has bitcoin bags, �wants to do something with them

Pains

existing tools aren’t “Bitcoin first” experience�(I dont want to have to get another token)

Bridges are scary.

Process takes so many steps, lots of friction, when you get stuck you don’t know what to do, transaction times (20-30 mins), abstraction, transaction fees

Use Cases

A way to do a bitcoin backed loan without a centralized custodian

Yield-bearing defi app that’s relatively safe, easy to use and engaging

Value Props

Non-custodial, safe

yield

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End.

May / 2023

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WHO’S BUILDING WHAT?

WHAT USE CASES ARE BEING DEVELOPED IN STACKS ECOSYSTEM?

Who’s building what?

Controlled Testnet

Public Testnet

sBTC Bridge (Eng Working Group)

ALEX & Velar

Actively testing

Arkadiko

Zest

Papaya

Actively testing

Magic Bridge

Hermetica Finance

Actively testing

Bitflow

Lending app (Stealth)