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Aspiring Scholars Workshop 10-1

Professionalism

(Professional Etiquette)

OFFICE OF HEALTH CAREER PATHWAYS

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What is Professionalism and Why is it important?

The conduct, behavior, and attitude expected in work, school, and volunteer settings.

Leads to workplace success

Builds a strong professional reputation

Demonstrates a strong work ethic and excellence

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Four Areas of Professionalism:

Attitude

Performance

Appearance

Ethical Standards

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Examples of Professionalism Include:

Showing compassion for others

Demonstrating respect

Responding appropriately to the emotional response of others

Being on-time and prepared

Demonstrating a calm, compassionate, and helpful demeanor towards those in need

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Characteristics That Universally Turn Off Employers

Characteristics that employers cite as being unprofessional and unacceptable include:

    • Being late or missing deadlines
    • Poor work ethic
    • Gossiping and complaining
    • Doing the bare minimum
    • Resisting feedback or direction
    • Conducting personal business at work
    • Acting entitled or overconfident

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Tips to Remember Include:

    • Honesty
    • Respect
    • Time management
    • Communication
    • Integrity
    • Dress
    • Personal and corporate goals

Professionalism and Ethical Behavior can benefit your Education and Career and improve your chances of future success…

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Be Respectful:

    • Think before you post
    • Use appropriate and respectful language
    • Be mindful of what you share online
    • Avoid hate speech and explicit or violent content

In a virtual world…

Be Responsible:

    • Be on time and present
    • Have materials ready
    • Use chat features to participate
    • Turn camera on when appropriate
    • Dress professionally

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1. Be Clear and Concise

2. Use Professional Language

3. Active Listening

4. Non-Verbal Communication

5. Prepare and Practice

6. Be Respectful and Considerate

7. Follow Up/Confirm Understanding

Effective Communication Tips in a Professional Setting

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Email Etiquette Tips

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    • Use a professional email address
    • Write a clear subject line
    • Use a proper greeting
    • Be clear, polite, and professional
    • Use correct grammar and spelling
    • Include a professional signature
    • Respond promptly
    • Be mindful of your tone

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Professionalism Group Activity

IN GROUPS OF FOUR:

Groups: Work in teams.

Create a 5-slide presentation:

  • Slide 1: Title Slide
  • Slides 2–5: One slide for each area of professionalism

Include: Words, sentences, and pictures that represent professionalism.

Roles:

  • Team Lead: Organize slides and combine presentation
  • Timekeeper: Keep the group on schedule
  • Spokesperson: Introduce the team and help present

Presentation: Every member presents their assigned slide.

Be: Creative, colorful, and clear.

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Work (job)

School (on-campus)

Online (social media, virtual school)

Volunteer work (community, school, or clinical work)

Each group member will select one slide to work on and will create a slide that represents what

they think professionalism looks in one of the following 4 areas

Divide the work: