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��How to Ride SamTrans

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Agenda

  • Warm Up Questions
  • What is SamTrans 
  • How to Ride
  • Rules on the Bus
  •  Emergencies

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Warm Up Questions

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Do you ride SamTrans?

Which Routes?

No? Why Not?

Have you heard of Youth Unlimited Free Passes?

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SamTrans Overview

  • Service in San Mateo County, parts of San Francisco and Palo Alto
  • Over 300 buses and 75 bus routes
  • Shared ride service call Ride Plus (East Palo Alto/Belle Haven and Half Moon Bay)
  • 42 routes that are timed to bell schedules of 37 schools

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Planning Your Trip

Route Schedules: www.samtrans.com, SamTrans Headquarters, some schools, libraries, or community centers

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Planning Your Trip

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  • Call Customer Service at 1-800-660-4287
    • Services provided in multiple languages
  • Use the Trip Planner near the top of www.samtrans.com
    • Click "Select Language" in the top right corner to select your language
  • Explore routes by clicking on the Schedules & Maps tab link at the top left on every page

 

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Planning Your Trip

Example of a School-Oriented Route PDF Schedule

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Identifying Bus Stops

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These are examples of bus stops, bus shelters, and bus stop signs.

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How do I get on the Bus?

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  • How do you know if it’s the right bus going the right direction?
  • How about if there are passengers wanting to get off?

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Boarding the Bus with Wheelchairs

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  • How do those who are unable to walk get on the bus?

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Boarding the Bus - Bicycle

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How do I get my bike on the rack?

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Paying Your Fares

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  • SamTrans accepts Clipper, cash (exact change only), SamTrans Mobile app, and paper tickets. 
  • SamTrans offers a variety of fare products including: ​
    • Single Ride Tickets ​
    • Day Passes ​
    • Monthly Passes ​

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Youth Unlimited Free Passes

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  • SamTrans provides free bus fares for Socioeconomically Disadvantaged (SED) students
  • Contact your school if you believe you are eligible and haven’t received a pass

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Summer Youth Pass

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  • Summer Youth Pass goes on sale starting May 21
  • Unlimited rides all summer long for just $40
  • Purchase via:
    • The SamTrans Mobile app
    • Online at https://store.samtrans.com/
    • SamTrans headquarters at 1250 San Carlos Ave., San Carlos (M-F  8 a.m. to 5:30 p.m.)     �

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Paying Your Fares

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How do I pay?

Does the operator have change?

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Take a Seat

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  • Where should I sit?
  • Where should I put my backpack?

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Arriving at your destination

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  • What should I do if I need to get off?
  • What if I have my bike on the rack?

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Review Questions

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  • Who are the seats in the front reserved for?
  • Where can you find printed SamTrans route schedules?
  • Where can you find the Trip Planner?
  • How do I load my bike onto the bus?
  • What does SamTrans accept as payment?
  • Can I get change back if I don't have exact change?
  • Where can I find more information about Clipper?
  • What are two ways to inform the operator that you want to get off?
  • Why should a cyclist inform the operator that they are getting his/her bike?

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Rules on the Bus

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In Case of Emergency 

  • Notify your bus operator
  • If you can't reach your bus operator, call 911

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18th Annual Art Takes A Bus Ride Contest

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Theme: Time Travelers Take the Bus: 50 Years in Motion

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  • 1st -12th graders can get their artwork displayed on the side of a SamTrans bus for an entire year!
  • The student art also will be displayed on ad cards inside SamTrans buses.
  • https://www.samtrans.com/rider-info/art-takes-bus-ride

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How To Contact SamTrans

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Any Questions/Concerns:

  • Call SamTrans Customer Service 1-800-660-4287

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