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TQM Models applied to SMEs�

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DR. SAINIS GEORGIOS

DR. THANOS KRIEMADIS

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Sourse:Price & Chen, 1993)

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Source: Meegan, 1997

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The Pincer model

Source: Karafet et.al, 2001)

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The S-P Model

Source: Saunders & Preston, 2006)

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Benefits derived

  • Supplier
    • Operational performance / Reduce waste
    • Improve processes/ Bring new partnerships
  • Employees
    • Team work/ More trust/ Increase morale
    • Bring job security/ higher compensation
  • Shareholders
    • Organizational performance / higher profits
    • Better understanding / greater accountability
  • Customers
    • Waste reduction / Reasonable prices
    • Customer satisfaction / Better trust and feel of partnership
    • Customer satisfaction/ Greater product & Service acceptance
  • Society/ Community
    • Waste reduction/ reduce global waste
    • More trust/ Trust becomes a core value
    • Operational performance / higher standard of living in the society

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Thank you