1 of 43

We help teams work together better.

1

Productive Conflict:�A Transformative Workshop

Carolyn Babb Jed Walker

2 of 43

2

3 of 43

3

Carolyn Babb

SPHR, SHRM-SCP, CVPM, RVT

Everything DiSC^® and Five Behaviors^® Certified Practitioner

Jed Walker

Database Architect and Engineer

Five Behaviors^® Certified Practitioner

4 of 43

Objectives

What productive healthy conflict looks like
Your individual approach to conflict
Identify productive and destructive tendencies
Step back and choose better response
Adapt to create healthy conflict

4

Goal is to transform conflict into a productive means of communication.

5 of 43

What to Expect

Interactive workshop,

we welcome your participation!

Virtual attendees:

Discussions and activities adapted

Call us out if we don’t repeat a question!

5

6 of 43

6

CRITICAL BEHAVIORS FOR COHESIVE TEAMS

7 of 43

7

Snowflake

exercise

8 of 43

8

How does conflict show up?

Aggression

Snarky remarks

Yelling

Sarcasm

Blame

Gossiping

Hypercritical

Drama

9 of 43

9

Hidden conflict

Stonewalling

Ignoring

Silence

Revenge

Sabotage

Avoidance

Caving in

Apathy

10 of 43

Inefficiency
Lost productivity
Poor quality
Individual over team results
Destroys teams

10

Cost of unhealthy conflict

11 of 43

Skim over issues
Go along to get along
Problems repeatedly surface
Inconsistent
Focus on individual performance

11

Recognizing unhealthy vs. healthy

Debate ideas
Disagree
Problem solve
Tackle issues head-on
Focus on team goals

12 of 43

Productive Conflict

Healthy debate of ideas despite discomfort

Conflict is necessary to be the best

12

13 of 43

Cohesive Teams

13

14 of 43

14

Cohesive Teams

15 of 43

Embracing conflict

15

Engaging in unfiltered, constructive debate

Voicing opinions even at the risk of disagreement

Confronting the most important and difficult issues

Exploring every idea to uncover best solution

16 of 43

16

YOUR APPROACH TO CONFLICT

17 of 43

17

Behaviors in conflict:

Understanding yourself

How do you react to conflict situations?

What obstacles are created when you don’t

understand how you are perceived?

18 of 43

Intro to DiSC^®

18

better understand natural communication tendencies

measure preferences and priorities, not skill or ability

each style has behaviors that influence how we interact and respond

19 of 43

Your DiSC^®style

19

1.

2.

20 of 43

Your DiSC^®style

20

Fast-paced & Outspoken

Accepting & Warm

Cautious & Reflective

Accepting & Warm

Cautious & Reflective

Questioning & Skeptical

Fast-paced & Outspoken

Questioning & Skeptical

21 of 43

21

DiSC^®styles

All DiSC^® styles are equally valuable
Everyone is a blend of all four styles
Your style is influenced by your life experiences and other factors

22 of 43

22

Activity:

Groups with like-minded people:

Go to area of room that

represents your primary style

Virtual attendees:

Type in chat the letter of your style

23 of 43

Brainstorm:

1. What do you value?

2. What stresses you?

Be ready to share back 3-5 of each.

23

Activity: Priorities in Conflict

Virtual attendees:

Share in chat: What do you value? What stresses you in conflict?

24 of 43

24

Behaviors in conflict:

Awareness of others

Consider:

What others value and what stresses them
How your approach impacts others

25 of 43

25

PRODUCTIVE & DESTRUCTIVE TENDENCIES

26 of 43

26

Productive tendencies:

Solution driven
Straightforward with opinions
Pushes for logical decisions

Destructive tendencies:

Overly critical
Impatience
Overanalyzes

Productive tendencies:

Listens to others
Considers impact of words
Gives people space

Destructive tendencies:

Avoids tension
Ignores issues
Doesn’t speak up when disagrees

Jed

Carolyn

Real life

27 of 43

Destructive responses – WHY do we do it?

27

Conflict

Automatic thought

Destructive response

28 of 43

Destructive responses

28

Conflict

Automatic thought

This is stupid

Bad idea!

Not again!

29 of 43

Destructive responses

29

Conflict

Automatic thought

Destructive response

30 of 43

Destructive responses

30

Conflict

Automatic thought

PAUSE

CHALLENGE

Automatic thought

31 of 43

31

Challenge automatic thoughts

Is this thought actually valid/true?

Am I overreacting or exaggerating?

Is there another way to look at this?

32 of 43

Change your response

32

Conflict

Automatic thought

First, step back

Then, reframe

Productive response

PAUSE

33 of 43

Change Your Response

Recognize destructive tendencies and hit pause

Challenge automatic thoughts by stepping back from emotion to choose a productive response

33

34 of 43

34

CREATING HEALTHY CONFLICT

35 of 43

Adapt your Approach

35

Be confident. Be concise.

Be enthusiastic. Be open.

Be sincere. Be calm.

Be prepared. Be specific.

D

i

S

C

Tips to approach each style:

36 of 43

Mastering Conflict�as a Team

Put critical issues on table for discussion

Encourage open and honest debate of ideas

Tap into skills and opinions of all members

Be willing to disagree, even if uncomfortable

Reach for the best possible outcome

36

37 of 43

37

CONCLUSION

38 of 43

38

Productive Conflict

Individual communication

Team interactions

39 of 43

Key Takeaways

Understand yourself and your impact.

Recognize destructive tendencies, pause and choose a more productive response.

Invite discussion by adapting to others.

Productive conflict is the healthy debate of ideas to reach the best possible outcome.

39

40 of 43

MEASURE PROGRESS

40

41 of 43

MEASURE PROGRESS

41

42 of 43

Questions?

42

833-STARPATH

info@starpathconsulting.com

www.starpathconsulting.com

We help teams

work together better.

Carolyn Babb

carolyn@starpathconsulting.com

Jed Walker

jed@starpathconsulting.com

43 of 43

We help teams work together better.

43