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Why Students Are Not Our Customers

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Partners vs Customers

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Customer

Partner

Level of Engagement

Low

High

Involvement in the production

Low

High

Responsibility for outcome

Limited

High

Always right

Yes

Not always

Conversation

Limited

Rich, deep, continuing

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New – Old Ideas�Partnering

  • Principia is organized as a partnership for maintaining and governing the institution
    • Faculty, staff, students, friends
    • Shared expectations, mission, and vision
    • Holding each other accountable for maintaining high standards of quality
    • All exploring, embracing, and developing the whole individual

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New – Old Ideas�Community

  • Principia is a Community of Practice
    • Practice Daily
    • Continual
    • Expecting regular improvement
    • Emerging, still refining capabilities
    • Embracing each other’s practice

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Wendy Shalit�Thursday, September 18 7:30 p.m. Wanamaker

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The Good Girl Revolution:

Young Rebels with Self-Esteem

and High Standards

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Sponsored by the Speakers Committee

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Vicente Fox�Saturday, September 27 8:00 p.m. Cox Auditorium

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Revolution of Hope

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Sponsored by the George A. Andrews Distinguished Speaker Series

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Robert Compton�Friday, October 17 �8:00 p.m. Cox Auditorium

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Two Million Minutes

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Homecoming Speaker

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Betty Bigombe�Friday, October 24�8:00 p.m. Wanamaker

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The Courage to Make Peace

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Sponsored by the Ernie and Lucha Vogel Moral Courage Lecture Fund

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Pan African Conference�October 24 – 25

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The Aftermath of Wars in Africa: What are the Challenges?

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