Cash delivery - learning materials

Why Cash?

Cash delivery

• Receiving cash payments directly from customers will enable you to get your earnings straightaway.�
• Cash that you have already earned can be spent immediately.�
• The rest of money you’ll have to leave in a restaurant with one of the next pick-ups.

Pick-up and drop-off situations

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Cash delivery

Order pick-up with cash:

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Courier is paying for food in a restaurant, by using the excess cash he is holding

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A cash pick-up situation happens whenever a courier must offload the cash earnings

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Order drop-off with cash:

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Courier is receiving the money from the Customer who opted for paying in cash

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A cash drop-off situation happens whenever the Customer makes a cash order

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Cash and Balance

Cash delivery

For your ease, Balance & Cash earnings are displayed in “All deliveries” section.�

• Positive amount displayed in Balance represents the sum you should be paid next week�
• Negative amount displayed in Balance represents the sum you should compensate

Cash and Balance

Cash delivery

Balance goes up IF:�

• A courier earns money for a delivered order
• A courier pays for food in a restaurant
• Adjustments and compensations are applied

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Balance goes down IF:

• Courier receives cash from the Customer
• Balance is paid out with weekly payouts
• Adjustments and deductions are applied

Cash and Balance

Cash delivery

IF for some reason you are missing the expected amount of cash, then:

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1. tap the Cash box
2. enter the amount you have with and click submit

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IF you have previously reduced the cash value, you can increase it back up the same way.

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Cash and Balance

Cash delivery

• IF balance is positive, then courier will not receive cash pick-ups (pay in the restaurant option)�
• IF balance is negative, then courier will receive cash pick-ups, as this is the way he can offload cash onto his balance.��

NB! There is nothing critical in having a negative balance. It simply indicates that a courier is holding more money, than he has earned.

Cash pick-up

Cash delivery

You will understand that this is a cash order by

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• A yellow badge on the bottom sheet over the map

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AND

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• “Pay for order ..€” checkbox in the order description section

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Cash pick-up

Cash delivery

1. Accept incoming order as usual;
2. Check for acknowledgement if order should be paid with cash;
3. Arrive to the restaurant;
4. If second step is true, pay with cash;
5. Ask the restaurant staff to confirm on their tablet about receiving cash;
6. Once confirmed, pick up the order and start delivery;

NB! It is not possible to start a delivery until cash payment has been confirmed by the restaurant

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Confirming cash

Cash delivery

1. Check “Pay for the order ..€” box (it will change into “Confirm payment ...” and a spinner will appear)

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• Remind the restaurant staff to confirm cash received (it will change into “Payment confirmed”)

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• “Pickup order” box can be checked now, proceed with your delivery as usual

Failed confirmation

Cash delivery

IF the restaurant staff fails to confirm a payment, then Pick-up cannot happen.

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How to fix?

1. Try to confirm again
2. Adjust “Cash” value

Missing cash

Cash delivery

IF you discover that you are lacking on cash to pay for an order:

• Press the red triangle
• Press “I can’t pay”
• Enter the amount you have with you
• Confirm

Now, the pick-up will switch to cashless, and the “Cash” value on “All deliveries” will be adjusted too!

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Adjusting cash

Cash delivery

1. Don’t try to hide cash!
2. By refusing to offload cash in the restaurants while holding a negative balance, you might reach the limit, when the system will stop proposing you orders with cash drop-offs. In the worst scenario, you can even get blocked.
3. Having a slightly negative balance is OK!
4. In the case of confusion contact Customer Support immediately

Cash order drop-off

Cash delivery

1. Check if you have to receive cash from the Customer:

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• yellow block on the map view
• an additional checkbox on order screen

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• Confirm that you have arrived to the Customer

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Cash order drop-off

Cash delivery

3. Press “Collect from client…” checkbox

�4. Take the money from the Customer

�5. Enter the amount that you have received from a customer and submit�

⚠️Check the following slides about entering the correct amount and giving change

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Cash order drop-off

Cash delivery

6. Double confirm the received amount

�7. Now, you can check the “Deliver order” checkbox and complete the delivery as usual.

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�⚠️Check the following slides about entering the correct amount and giving change

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How to enter correct amounts

• You can’t enter an amount higher or lower than the cash order value in the Courier app.
• If possible, please carry extra money to give as change.

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!!! Customers are expected to be aware that the change might be not available, it is clearly stated on the app.

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Cash delivery

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If the customer is unable to pay for the order at all or does not have the full amount:

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If the customer wants to pay with a high-value banknote:

• Overpayments in cash are not accepted, and if the customer cannot pay the exact amount, the order cannot be handed over.
• If you have extra cash on hand, you can give the change and deliver the order.
• If you do not have change, enter zero (0) in the “Received from customer” field, take the order with you, or dispose of it.

If the customer can only pay part of the amount:

• Partial cash payments are not accepted, and if the customer cannot pay the exact amount, the order cannot be handed over.
• Enter zero (0) in the “Received from customer” field.
• Take the order with you or dispose of it.

If the customer is unable to pay at all:

• Enter ‘0’ in the ‘Received From Client’ field.
• Take the order with you or dispose of it.

!!! Customers are expected to be aware that the change might be not available, it is clearly stated on the app.

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Cash delivery

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Drop-off guide

Always receive cash first from customer, only then confirm the received amount. After, hand out the order.

⚠️ In the case of misunderstanding, please avoid arguing with customers and contact Customer Support.

Once received amount is submitted, you cannot adjust it after without help of Customer Support.

⚠️ Important! You can hand over order only when you have received a payment from customer.

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Cash delivery

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