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FOCUS AREAS

MyCI Structure

Journey: Child Update

Journey: Payment Information

Journey: Community Engagement

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MOBILE

Sponsor updating payment information

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Journey: Payment Update

Current sponsor signs in from �her phone

She signs into MyCI to manage her credit card information

HOME

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Journey: Payment Update

She arrives at the account page �for MyCI

Before proceeding to payment options, she takes a moment to look at updates from her children

She selects “Payment Information” in the MyCI menu

MYCI ACCOUNT

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Journey: Payment Update

The Payment Information page presents all upcoming payments for the next 30 days

Autopay is clearly enabled and states which card is used

Sponsor selects the option to add a new card

Payments using autopay are clearly marked

PAYMENT INFORMATION

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Journey: Payment Update

Sponsor is able to add new card information without the need to load a new page

Sponsor saves the card information

An option is present to make the card the “autopay” method as part of the new workflow

ADDING A NEW CARD ON PAYMENT INFO PAGE

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Journey: Payment Update

Sponsor is presented with payment details now reflecting the change �in selections

Autopay option displays the new �card information

Upcoming autopay payments reflect the new card

CONFIRMATION ON PAYMENT INFO PAGE

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FOCUS AREAS

MyCI Structure

Journey: Child Update

Journey: Payment Information

Journey: Community Engagement

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DESKTOP

Potential sponsor exploring community content

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Journey: Community Engagement

The visitor returns to the site after a few days. In their previous visit, they saved multiple children to a list, but did not save them

Homepage displays children that are still available for sponsorship

A call to action to engage the community is present

Campaigns and stories that may interest them are also displayed

Potential sponsor selects “Make a Difference to look at giving options

HOME/WARM STATE

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Journey: Community Engagement

While exploring giving options, the visitor sees a testimonial accompanied by a link to join the conversation in CI Community

She is looking to hear what actual sponsors have to say about their experience

She selects the link to the CI Community

MAKE A DIFFERENCE

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Journey: Community Engagement

When she first arrives the ability to post content is disabled. She elects to create a MyCI account

She explores content based on the featured topics

She comments and likes content which helps convince her to sponsor �a child

She selects the “Sponsor” link from the primary navigation

CI COMMUNITY

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Journey: Community Engagement

Children she viewed in a previous session that are still available are shown by default

This view also incorporates testimonials from the CI Community

Children she had viewed previously are still shown, but may no longer be selected

She select a child to view their page

SPONSORSHIP

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Journey: Community Engagement

As she selects children to sponsor she selects “Add to Checkout”

The MyCI navigation at the top of the page animates to reflect that she has added the sponsorship to checkout

In addition to sponsoring a child, she is also able to add a campaign donation and proceeds through the checkout process

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CHECKOUT

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Thank you

Project Update