© 2024 OVERCOMING OBSTACLES

RESOLVING CONFLICTS | RESOLVING CONFLICTS

COVER ALL BASES

Negative Conflict

These are the emotions I feel in a situation where there is CONFLICT.

Positive Resolution!

1. GET CONTROL OF YOURSELF.

• Take three deep breaths and/or use other relaxation techniques.
• Relax and think.

Chill out!

2. IDENTIFY YOUR FEELINGS.

• What exactly is causing your anger?
• Why?

Focus!

3. DEFINE THE PROBLEM.

​

• What is really the problem here?
• Who is involved?

​

Get the facts!

4. DECIDE WHAT TO DO.

Consider the pros and cons of these options:

• Continue to work toward a resolution. • Walk away!

​

Think!

5. COMMUNICATE.

​

• Be assertive.
• Be respectful.
• Say what you mean to say.
• Start with “I,” not “you.”

​

Focus!

6. LISTEN TO THE OTHER SIDE.

• Don’t interrupt!
• Concentrate on and think about what is being said.

​

Stay calm!

7. LOOK FOR A WIN-WIN RESULT.

• This is not a game! Nobody needs to lose.
• Use your problem solving skills.

Think!

Using Google Slides, you can customize every activity sheet in the Overcoming Obstacles Elementary, Middle, and High School curricula by first making a copy of the file to your personal Google Account. Follow these steps to begin editing the file:

​

1. Select “File” in the upper left corner of your browser
2. Select “Make a Copy”
3. Select “Entire Presentation.”

​

If you have any questions, please contact Overcoming Obstacles at info@overcomingobstacles.org.

How to Customize

Google Slides

www.overcomingobstacles.org