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VM Social Consulting

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Facebook Fan Demographics

Fans of the Page

Location of people seeing your posts

Location of people engaging with posts

Based on your page demographics (fan city, city of people reached, city of people engaging with posts) your page is doing a good job of hitting your target customer, which would be people within 50 miles of the microbrewery. The biggest goal going forward for you should be to increase fan growth.

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Top Posts

Top Reach

11/1 Video Post

32 Likes

21 Comments

2 Shares

281 Video Plays

1,374 People Reached

24.5% Engagement Rate

Top Shared

9/26 Video Post

18 Likes

1 Comment

5 Shares

18 Photo Views

475 People Reached

8.6% Engagement Rate

Top Engagement

10/27 Photo Post

36 Likes

1 Comment

0 Shares

115 Photo Views

591 People Reached

25.9% Engagement Rate

Reach = People who saw your post

Engagement Rate = (Likes + Comments + Shares + Link Clicks + Video Plays + Photo Views) / Reach of post

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Post Type Breakout - Averages per Post

Posts

Likes

Comments

Shares

Consumptions

Total Actions

Engagement Rate

Reach

% Page Fans Reached per post (avg)

Link

6

13.7

5.5

0.0

6.5

15.2

3.73%

312.8

32.96%

Photo

63

23.5

3.8

1.8

25.0

51.8

9.58%

497.0

52.37%

Status Update

51

20.7

3.7

1.5

0.3

24.5

3.70%

621.2

65.46%

Video

3

20.7

8.7

1.3

134.3

165.0

15.81%

922.7

97.23%

The action on Facebook that is most beneficial for your posts is Shares, as it will expose people who aren’t currently fans of your page to your content. Getting people to Share your posts is the most important thing you can do on Facebook. Remember this when you put together content. (see next slide for ideas)

Video posts are your most successful in terms of Total Actions and Reach, but you have only posted 3 in the last 180 days. We recommend posting Videos at least 4 times a month, especially footage from events you have hosted/live music nights/busy weekend nights.

Use Status Updates when you want to get information out to your fans specifically, because they have a high Reach (ie: specials for that night etc.). Try to keep text under 100 characters.

Should you be using Facebook ads to get more people to see your posts? We don’t recommend it. Currently at least 50% of your total fan base sees your posts, so Reach isn’t the issue. Focus on getting more people to like your page by using your current fans (ie: motivate them to share your posts with contests).

Reach = People who saw your post Engagement Rate = (Likes + Comments + Shares + Link Clicks + Video Plays + Photo Views) / Reach of post

Consumptions = Link Clicks + Video Plays + Photo Views of a post Total Actions = Likes + Comments + Shares + Link Clicks + Video Plays + Photo Views of a post

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Facebook Recommendations

  • Encourage people to like your Facebook page, to review the page, and to check in at your physical location on Facebook with promotions in the brewery itself. Some ideas: Discounts for liking the FB page? Discounts for checking in on FB? Special nights (ie: release parties) or early access to new beers for FB fans?

  • Use contests on Facebook to get more fans and more engagement: 'We are tapping our new IPA Saturday night, share this post and like our page and we will pick two people who have done both to get 2 free beers this Sat night.' Ask people to tag their friends in the comment section of these posts, see the example to the right. Giving away swag is another good contest idea (shirts, hats, coasters, mugs, growlers.)

  • Post frequency on Facebook looks good, target to post about once a day and check out the post scheduler on Facebook if you aren’t using it already.

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Overall Recommendations

  • Your website could use work, specifically that you want people to be able to click to your Facebook page or Like your Facebook page straight from your website. Currently it only lets you share the website on FB when you click on the FB icon on your site. There are easy HTML plugins you can add (https://developers.facebook.com/docs/plugins/like-box-for-pages/) that will help you with this. Your Twitter link on the site makes you post on Twitter with a link to website, instead should have your Twitter feed and the ability to follow ManRock on Twitter from your website. (https://support.twitter.com/articles/20164833-adding-a-follow-button-to-your-website#)

  • With your Twitter page, try and post at least 3 times a week. Try using Buffer, which is free, for automating/scheduling posts (http://bufferapp.com/) for Twitter. You can schedule up to 10 posts at a time. You should set your Twitter profile link to be your Facebook page link instead of your website.