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ECAUG – October 30, 2025

From Chaos to Clarity: Streamlining the Internal Alma Request Process

Katrina Rahn & Eve-Marie Miller

Santa Rosa Junior College

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"Before requests were getting lost in individual emails and effort was being duplicated. Now, everyone has a central location to see if an issue has already been reported, who is working on it, where progress stands, and its resolution."

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"I appreciate a centralized location where multiple colleagues have access and that items stay on the board where they are trackable."

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The Backstory

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The Solution

WE KNEW WE NEEDED

  • One place to keep everything organized
  • Accessible to everyone
  • Easy to Use
  • Customizable
  • Filterable
  • Known look and feel

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OUR ANSWER

  • Kanban Style Triage board
  • Microsoft Lists
  • Triage team formed
  • Tested with outstanding items
  • Modified criteria and added to the team
  • Then rolled-out the board

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How it Works

ADDED BY REQUESTER

  • Title
  • What is the Problem?
  • Possible Solution
  • Contact
  • Time Frame 
  • Comments

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AUTOMATIC

  • Timestamp

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UPDATED BY TRIAGE TEAM

  • Status
  • Issue Type
  • Triage Team Priority
  • Assigned To...
  • Resolution
  • Documentation Link
  • Comments

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Lessons Learned

 

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The Future

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Thank you!