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GUARDIAN GUIDE
YOUR GUIDE TO POINTERS
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Table of content
03 INTRODUCTION
08 HOW TO USE POINTERS
05 LOGIN PROCESS
06 OVERVIEW
29 CLOSURE
04 DOWNLOAD
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Introduction
The Pointer School App is an interactive communication and engagement platform designed to enhance the connection between schools and parents.
We offer a journey of smart solutions, enabling you to connect with teachers and school staff on a single platform. You can exchange information, receive notifications from the school, and view your child’s activities.
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How to download Pointers
You can download the app from the Play Store or App Store.
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Search for ‘Pointers’
Install "Pointers"
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Mobile Screen
Enter the mobile number registered in your child’s school.
Parents Login
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Login Screen
Select ‘Parent’.
OTP Screen
Enter the OTP received via WhatsApp or phone call.
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PIN Code Screen
Set a PIN to verify your identity when interacting with school messages.
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View stories teachers post here.
Side menu
Filter messages from here.
View all messages here.
Click to chat with teachers.
View your children’s profiles.
Overview
Home Screen / Side Menu
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Your profile picture
View your profile details
Change language
Change your PIN code
Contact support
About the application
Side Menu
Home Screen
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Overview
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On the home screen, you will be able to view all received messages and take action.
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View
school profile
View the attachment
Action required
Urgent indicator
Message reminder
Contain attachment
More options
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How to use
Pointers
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Acknowledgment Request
Announcement
How to use Pointers
You can view announcements that include the latest news, school updates, and general greetings, such as holiday messages and observances of international days.
Tap here to view message content
Tap here to acknowledge the message
You can acknowledge receipt of messages from teachers or school admins.
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Moments
How to use Pointers
Instantly view special moments shared by the school staff, whether it’s an image, document, or video.
Tap to view
media shared by
The school
Approval Request
Tap to approve or reject the request
You can easily approve or decline requests from staff or teachers, such as permissions for school trips, activities, and other formal requests.
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How to use Pointers
Reply Request
Tap to reply to the message
Respond to school requests by attaching a document or sending a message.
You can respond to the "Reply Request" message this way.
Send reply
Upload attachments
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Attendance
How to use Pointers
Tap to submit absence reason
Select reason
Upload an attachment if required
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How to use Pointers
EMERGENCY ALERT
You will be alerted instantly in emergencies to ensure you receive immediate notifications, even if your device is on silent.
Tap here to call school.
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How to access your children’s details
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Tap to view profile
Tap to access your children’s details.
Selec a teacher to chat with.
View skill points your child acquired.
Your child’s profile picture.
Child's pupil ID, year group, and class.
Tap to view all �challenges.
Skills that have been awarded to your child.
Percentage of collected skills.
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Chat category
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Awarded Skills Screen
Tap on each skill to view its details.
Awarded Skills Details Screen
How to access Challenges from your child’s profile
View your child's list of challenges, and select a challenge to see its details.
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Scroll down and tap "View All" to see all the skills your child has been awarded.
Filter the awarded skills by date.
You Child’s Profile
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Teacher and School Profile
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View all files shared by the teacher.
School details
View the sender's profile, whether it's the school or a teacher, by clicking on their name or profile picture.
Teacher’s details
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How to start a new Direct Messages
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Home Screen
Direct Messages List
Children Screen
Tap to view your DM list.
Tap to start a Direct Messages
Click to view the list of teachers.
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View the list of teachers you can start DM with.
Send a voice note
How to start a new chat
Teacher List
Direct Messages
Screen
Upload attachments
Navigate between the teacher and admin lists.
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How to start a Direct Messages
Pointers Direct Messages allows teachers and parents to communicate from anywhere, at any time.
1- Go to the Pointers Direct Messages site by clicking here: “Click here” > QR code
Scan QR code with your mobile camera.
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Start a web chat.
Go to your
chat list.
Home Screen
Chat Screen
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2- Open the Pointers application and tap on the web chat icon. Then, scan the QR code from the website to log in.
Scan QR code
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3- After that, you'll be able to send and receive messages and attachments.
Start new DM.
General Setting
Logout
Attach files
Send Message
Select a teacher to start a DM with.
Here, you can see which of your children the teacher teaches.
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Messages Filter
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View messages filter
Apply your filter
Filter by action
View filtered messages
Filter by date of the messages
Select child name
Edit the filter setting
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Tap to view your profile details.
View Your Profile
Change your
profile picture.
Profile Details
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Tap to change app language.
Select preferred language.
How to Change Language
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Change/Forgot Pin Number
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Click to change your PIN code.
Enter your old PIN code.
Enter the new PIN code.
Tap here if you forgot your old PIN.
Click to confirm.
Enter the OTP received via SMS.
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Tap to contact
tech-support team.
Default message from support
Contact Tech-Support
Upload attachments
Send inquiry
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Clouser
A special greeting from the Schoolvoice team! We are committed to continuously improving our service to ensure smooth and easy communication between school staff and guardians."
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THANK YOU
FOR USING POINTERS!