CANHEIT ‘24

From Chaos to Control

Endpoint Device Management at Dalhousie University

Dalhousie University is located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq. We are all Treaty people.

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We recognize that African Nova Scotians are a distinct people whose histories, legacies and contributions have enriched that part of Mi’kma’ki known as Nova Scotia for over 400 years.

Acknowledgements

01 INTRODUCTIONS

Agenda

02 GETTING STARTED

03 PROJECT PLANNING

04 OPERATIONALIZING

05 WHAT’S NEXT?

06 KEY TAKE-AWAYS

Who We Are

Director, Service Delivery, ITS

Dalhousie University

Manjula Devaraj

Account Executive�IMP Solutions

Chris MacPhee

Project Manager & Business Analyst. ITS

Dalhousie University

Courtney Bonner

Introducing Our A Team

Endpoint Administrator

Dalhousie University

Diane Oram

Endpoint Administrator�Dalhousie University

Nabil Hamid

Intune Technical Consultant�IMP Solutions

Jeff Cole

Audience Input

Existing configuration management solution (SCCM?) Yes? No?

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Intune – Yes? No?

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I thought this was a presentation about iTunes??

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Where we were….

• Chaos aka the wild wild west

Where we are heading…

• Control
• Peace of mind
• Managed

• Easily supported
• Data
• Insurance !!!!

Start, stop, start, stop….ok GO!

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2

3

4

5

We need a DM solution

But they did it off the side of their desks, insufficient training, we are flying blind here people!

Build a team

Round 1 with some deliverables

PROJECT KICKOFF

Consultants who are SMEs

IMP to the rescue

Intune it is as its part of our M365 tenant

Choose a solution

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7

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9

Let's push through…. (yea right)

OK We’ve got this

Manju to lead the tech team.

Nabil and Diane to the rescue.

Dedicated IMP consultant to the rescue.

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Training, R and D, CUCCIO SIGs

DEDICATED TEAM

PM, Sponsor, Steering Committee

GOVERNANCE

Now what??

COVID!

10

Staff | Windows for Phase 1 and 2

PROGRESS!!!

Start, stop, start, stop….ok GO!

Planning for Success

When you know what you don’t know…

...you know enough to make a plan

Dedicate a project manager, identify impacted people, document knowledge base, prioritize work, engage consultants, etc.

What are the knowledge gaps? Who makes these decisions? Who else needs to be involved? What are our priorities?

Governance

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04

02

03

01 Sponsor

Identified sponsor who has authority to assign resources and make decisions

02 Project Manager

Assigned Project Manager to develop remaining governance structure and project plan

03 Steering Committee

Pulled together decision-makers and people with significant impact to guide project planning

04 Project Team

Assigned a team to build knowledge and execute work

Project Management Approach

Mix of project management principles & tools based on needs of project team and objectives

Hybrid & Flexible

Getting people on board

COMMUNICATION

POSITIVE ADOPTION

Concerns

No response

Improperly following instructions

Rumours

Angry employees

Grievances

Change Management Plan

Steer, approve, and champion change

Create Change Committee

1

Assess Change Risk

3

5

2

Anticipate Response

4

Identify & Action Mitigation Tactics

6

Determine readiness for change and areas needing improvement

Identify all possible response scenarios

Create individualized plan to proactively address anticipated responses

Identify Impacts

Determine how people will be affected by the change

Identify People Impacted

Assess who needs to be informed or engaged

Tactics

Message from CIO

Engaged Senior Leadership first

Appointed liaisons

Consistent messaging

Clearly identified impacts

Alleviated concerns first

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Engaging every impacted person

Liaisons facilitate conversations

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Top-Down

Transparent

Direct

Emails

Presentations

Drop-ins

Website

Varied

Response Rates

Phase 1

Phase 2

First 3 Days

To Date

Phase 2

First 3 Days

Phase 1

To Date

Operations Mode

Make enrolment as seamless as possible as navigate ways to join Entra

Review and intake process for configuration and security policy creation and modification

Preparing for next features/policies

ENROLLMENT PROCESSES

POLICY ADVISORY BOARD

RESEARCH AND TEST

What's Next? (in no particular order)

Key Take-Aways

GOVERNANCE

You need a sponsor, a PM, a steering committee

TECHNICAL TEAM

You need a capable technical team, hire, or train them.

COMMUNICATION AND BUY-IN

Effective communications, and campus-wide buy-in, from your most senior leaders

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3

NAMING CONVENTIONS AND PLANNING

Build in the foresight for growth and future state

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Teamwork and Dedication