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Quality Deep-Dive (NCR, CAR)

Session Details (Day 2, Session 2)

Kenny Klinglesmith

Room number or location

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Nice to meet you!

Kenny Klinglesmith

Fun facts…�• Klinglesmith means “Bell Maker”�• At the office, I am known as “Keith”�• I was a minister for 10 years�• I spend most of my time with job shops�• I can freestyle rap

Sales Team

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The Real Heroes

Prevent problems before they happen
Operate proactively in a culture that rewards reactivity
Reduce scrap, rework, and operational risk
Enable the business to scale and thrive
Upstream thinking turns prevention into lasting impact (Upstream, Heath brothers)

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Overview & Philosophy

Quality is prevention, detection, and continuous improvement, not just inspection.
NCRs and CARs are key feedback loops for process improvement.
ERP-based quality systems provide visibility across production, engineering, inspection, suppliers, and customers.
NCR data including severity, frequency, source, and impacted part reveals trends and systemic issues early.

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NCR + CAR Biz Impact

Impacts customer satisfaction, compliance, and profitability
Reduces scrap, rework, and operational risk
ERP enables structured, measurable, and actionable quality processes
ERP provides real-time tracking and accountability
Untracked NCRs or CARs represent lost opportunities for improvement

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What We’ll Cover

Spotting the Issues – NCRs in action
Fixing What Matters – CARs and corrective actions
Turning Data into Impact – ERP tracking and insights

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Capture NCRs Correctly

Log NCRs directly from production, inspection, or supplier feedback.
Always fill severity, source, impacted part, and supporting documentation.
Include attachments (photos, test results) to reduce follow-up questions.

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Your name, Class Details, Location, whatever you want

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Prioritize & Assign NCRs

Use Cetec’s workflow tool.
Assign based on process ownership
Tag NCRs by type and risk for trend analysis.

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Your name, Class Details, Location, whatever you want

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Trend Analysis in Cetec

Filter NCRs by severity, frequency, or sources
Identify recurring issues by part, process, or supplier.
Use trend reports to proactively address systemic problems.

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NCR Review Workflow

Log NCR from production, inspection, or supplier with full detail.
Triage and assign owner; set status.
Review and validate; request updates and decide if CAR is required.
Analyze trends to identify repeat issues and root risks.
Approve and close; quality signs off with audit notes.
Report and act on trends to drive continuous improvement.

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Initiating a CAR

NCR can trigger a CAR directly in Cetec with one click.
Define root cause, action owner, and target completion.
Link CAR to the original NCR for traceability.

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Track Progress Effectively

Monitor CAR status in real time using Cetec dashboards
Use reminders and escalation rules to track overdue actions
Require verification steps to ensure effective closure.

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Root Cause & Prevention

Link CARs to originating NCRs for full traceability
Assign ownership, deadlines, and follow-up actions
Verify effectiveness before closing

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ERP-Driven Trend Analysis

Use NCR and CAR reports to uncover systemic issues
Filter by part, work center, supplier, or process
Leverage history to drive continuous improvement

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Process Optimization with Cetec

Automate CAR creation for qualifying NCRs
Use NCR templates to ensure consistency
Leverage dashboards to prioritize open items
Integrate NCR/CAR review into user workflows