REDUCING THE FAILURE RATE OF OCULAR PROSTHESIS
AT HOSPITAL SULTANAH AMINAH, �JOHOR BAHRU
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Group Members
Dr Muhamad Imran Abdullah
Dental Officer UG48
OMFS HSA JB
Dr Mohd Ikmal Abdul Hakim
Dental Officer UG44
OMFS HSA JB
Dr Rolzilah Rohani
Dental Officer UG54
Oral Health District Office JB
Puan Rosni Amin
Dental Technician U38
OMFS HSA JB
Dr Noraziyah Abdul Aziz
Chief Assistant Director
Oral Health Division, Johor State Heath Department
Dr Muhd Hisyam Zainal Abidin
Assistant Director
Oral Health Division, Johor State Health Department
Dr Rosliza Binti Parumo
OMFS Specialist UG56
OMFS HSA JB
FACILITATOR
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Oral Maxillofacial Surgery (OMFS)
Hospital Sultanah Aminah (HSA)
Johor Bahru (JB)
SELECTION OF OPPORTUNITIES FOR IMPROVEMENT
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Problem Identification
No | Problem Statement | Magnitude of problem |
1 | Long waiting time for issue dentures to patient in Hospital Sultanah Aminah (Standard : 20%) | 30% |
2 | Increasing number of Failure Rate of ocular prosthesis in Hospital Sultanah Aminah (Standard : 0%) | 44% |
3 | Long waiting time for dental treatment in Hospital Sultanah Aminah (Standard : 0%) | 20% |
4 | Increasing amount of patient with post extraction dry socket after horizontal third molar surgery in Hospital Sultanah Aminah (Standard : <5%) | 10% |
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Problem Prioritization – ‘SMART’ Criteria
No | Problem Statement | S | M | A | R | T | Total marks |
1 | Long waiting time for issue dentures to patient in Hospital Sultanah Aminah | 12 | 9 | 7 | 8 | 7 | 43 |
2 | Increasing number of Failure Rate of ocular prosthesis in Hospital Sultanah Aminah | 18 | 9 | 12 | 9 | 9 | |
3 | Long waiting time for dental treatment in Hospital Sultanah Aminah | 9 | 8 | 7 | 9 | 7 | 40 |
4 | Increasing amount of patient with post extraction dry socket after horizontal third molar surgery in Hospital Sultanah Aminah | 9 | 7 | 8 | 7 | 7 | 38 |
NGT (Nominal Group Technique) based on SMART criteria | |||||||
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6 Group members
Mark Awarded | 1 | 2 | 3 |
Rating | Low | Average | High |
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Reasons for Selections
SERIOUSNESS
S
M
A
R
MEASURABLE
APPROPRIATENESS
REMEDIAL
TIMELINESS
T
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Terms and Definitions
Role of post basic OMFS dental technician | Ocular Prosthesis | Failed Ocular Prosthesis |
Maxillofacial dental technician are in great demand in hospital by oral surgery, ophthalmic, burns and cancer units, where they help to reconstruct faces damaged by disease or trauma. | An ocular prosthesis or also known as artificial eye is a type of craniofacial prosthesis that replaces an absent natural eye following an enucleation, evisceration, or orbital exenteration. | A failed case of ocular prosthesis issued is defined when an ocular prosthesis does not pass the issue stage of the prosthesis and the whole clinical and lab process must be repeated in order to re-issue the ocular prosthesis. |
Source: Kelley JJ. History of ocular prosthesis. Int Ophthalmol Clin 1970;10:713–9
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Literature Review
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( Based on $1= RM 4.10)
Cost
RM5000 / unit
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Instruments and material used in ocular prosthesis fabrication
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Flow Chart Of Ocular Prosthesis Construction
Impression Stage
Cast model
Iris Process
Try-in stage
Issue and post op instructions
1st Stage trimming
Detailing
Second packing
Finishing
Flasking
Pupil/Iris Colouring
CLINICAL STAGE
LAB STAGE
Duration of whole lab process: 1 month
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STATEMENT OF THE PROBLEM
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Problem
Effect
Possible Cause
Aim of Study
Statement of the problem
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Chart 1 : Failure Rate of Ocular Prosthesis at HSA, JB from 2013 - 2015
Year | 2013 | 2014 | 2015 |
No. of issue | 7 | 10 | 9 |
No of failure | 2 | 4 | 4 |
Failure rate | 28.6% | 40% | 44.4% |
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KEY MEASURES FOR IMPROVEMENT
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Indicator & Standard
Failure rate of ocular prosthesis at Hospital Sultanah Aminah, Johor Bahru
No. of failed cases of ocular prosthesis for a particular year x 100%
Total Number of issued ocular prosthesis for that particular year
STANDARD : ZERO percent (Consensus with Oral Maxillofacial Surgery (OMFS) specialist Head of Department)
Hospital Sultanah Aminah specific approach
Indicator
Standard
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Study Objectives
To take remedial actions towards those contributing factors
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To evaluate the remedial actions
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To determine the percentage of failure rate of ocular prosthesis
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To identify contributing factors towards failed ocular prosthesis
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To reduce the failure rate ocular prosthesis at
Hospital Sultanah Aminah, Johor Bahru
General Objective
Specific Objectives
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CAUSE EFFECT AND ANALYSIS
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Cause – Effect Analysis Chart
Improper orbital anatomy
INCREASED FAILURE RATE OF OCULAR PROSTHESIS AT HSA, JB
Improper screening process
Insufficient skill and experience in taking impression for ocular prosthesis
Lack of knowledge and skill in construction of ocular prosthesis
High Patient’s expectations
Inexperienced new Dental lab technician
No CDE on procedure for construction of ocular prosthesis
Inexperienced new Dental Officers
Poor psychological & behavior condition of patient
Immature post-operative referral
No CDE on screening/ guideline
Complicated lab procedure
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Process Of Care
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Referral from Ophthalmology Department
Registration
Impression stage
Consultation
Satisfactory
Lab (cast, iris process, iris & pupil colouring)
Satisfactory
Try-in stage
Satisfactory
Lab (flasking, trimming, detailing, second packing & finishing )
Issue stage
Review
End
Satisfactory
Satisfactory
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Model Of Good Care
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No | Process | Criteria | Verification | Standard |
1. | Registration | Ensure the correct patient is referred to the OMFS department | 100% | 100% |
Ensure the details of the patients are properly registered and documented | 100% | 100% | ||
2. | Consultation | To see the general condition of the patient | 50% | 100% |
To examine the condition of the eye socket prior to treatment | 50% | 100% | ||
3. | Impression Stage | Impression taken using alginate | 70% | 100% |
To ensure all borders of the eye socket taken properly | 70% | 100% | ||
4. | Lab (cast, iris process, iris & pupil colouring) | To cast impression with methacrylate resin | 53% | 100% |
To fabricate iris & pupil with taking into account the appearance of the adjacent eye | 50% | 100% | ||
5. | Try-in stage | To ensure the wax try-in fits properly in the eye socket and does not displaced | 70% | 100% |
To ensure position, colour and shape of iris is the same as the adjacent eye | 70% | 100% |
No | Process | Criteria | Verification | Standard |
6. | Lab (flasking, trimming, detailing, second packing & finishing ) | To invest, cure , detailing, second invest process and finishing of prosthesis | 55% | 100% |
To ensure anatomical characterization was done using acrylic paints to simulate the veins and follow the actual colour of adjacent eye | 60% | 100% | ||
7. | Issue stage | Ensure the ocular prosthesis fits well in the eye socket and appear natural | 65% | 100% |
Ensure the colour, shape and position of the iris on the ocular prosthesis is similar to the adjacent eye | 67% | 100% | ||
Does not cause irritation to patient | 70% | 100% | ||
8. | Review stage | To review the patient’s compatibility with the ocular prosthesis | 80% | 100% |
To see if any problems arise such as irritation, looseness of ocular prosthesis or others | 80% | 100% |
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Model Of Good Care
PROCESS OF GATHERING INFORMATION
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Methodology
Study design | Cross sectional study |
Study location | Oral Maxillofacial Surgery (OMFS) Department, HSA |
Data collections |
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Data analysis |
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Inclusion Criteria
Exclusion Criteria
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Methodology – Study period
Verification of problem and identification of contributing factors (June – December 2015)
Verification Study
Cycle 1
Cycle 2
Re-evaluation
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Data collection for verification study
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Dental Records
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Questionnaire
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DATA ANALYSIS AND INTERPRETATION (VERIFICATION STUDY)
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Chart 1 : Failure Rate of Ocular Prosthesis at HSA, JB from 2013 - 2015
Year | 2013 | 2014 | 2015 |
No. of issue | 7 | 10 | 9 |
No of failure | 2 | 4 | 4 |
Failure rate | 28.6% | 40% | 44.4% |
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Table 1: Category of failed ocular prosthesis at HSA, JB 2013-2015
YEAR | MRN Patient | Age | Type of ocular prosthesis | Reason Of Failure |
2013 | P1220/13 | 8 | Left eye prosthesis | Growth in eye socket |
2013 | P955/13 | 9 | Left eye prosthesis | Too shallow eye socket |
Total number of failed ocular prosthesis in 2013 : 2 Total issued : 7 | ||||
2014 | 394/14 | 59 | Right eye prosthesis | Socket not properly healed |
2014 | 805/14 | 30 | Right eye prosthesis | Too deep eye socket |
2014 | 1085/14 | 64 | Left eye prosthesis | Growth in eye socket |
2014 | P1414/14 | 10 | Right eye prosthesis | Patient mentally ill |
Total number of failed ocular prosthesis in 2014 : 4 Total issued : 10 | ||||
2015 | 1751/15 | 35 | Left eye prosthesis | Eye socket space too big |
2015 | P24/15 | 11 | Left eye prosthesis | Sutured eye socket |
2015 | 2837/15 | 44 | Right eye prosthesis | Eyeball still present in socket |
2015 | 2172/15 | 16 | Right eye prosthesis | Too much eye discharged |
Total number of failed ocular prosthesis in 2015 : 4 Total issued : 9 | ||||
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Chart 3 : Reasons of failed ocular prosthesis cases 2013 - 2015
10%
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Chart 4 : Contributing Factors of Failed Ocular Prosthesis 2013 - 2015
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STRATEGY FOR CHANGE
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REMEDIAL MEASURES:
CYCLE 1
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Cause – Effect Analysis Chart
Improper orbital anatomy
INCREASED FAILURE RATE OF OCULAR PROSTHESIS AT HSA, JB
Improper screening process
Insufficient skill and experience in taking impression for ocular prosthesis
Lack of knowledge and skill in construction of ocular prosthesis
Patient’s expectations
Inexperienced new Dental lab technician
No CDE on procedure for construction of ocular prosthesis
Inexperienced new Dental Officers
Poor psychological & behavior condition of patient
Immature post-operative referral
No CDE on screening/ guideline
Complicated lab procedure
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Factor 1:
Improper screening process
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Attachments
Invitation Letter for CDE
OPCA Enforcement letter
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Attachments
Ocular Prosthesis Criteria Assessment (OPCA)
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Factor 2:
Lack of knowledge /skill in construction of ocular prosthesis
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Mentoring and Supervising New Staff
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CDE on construction of ocular prosthesis
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EFFECT OF CHANGE : CYCLE 1
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Process Of Care : Cycle 1
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Referral from Ophthalmology Department
Registration
Impression stage
Consultation
Satisfactory
Lab (cast, iris process, iris & pupil colouring)
Satisfactory
Try-in stage
Satisfactory
Lab (flasking, trimming, detailing, second packing & finishing )
Issue stage
Review
End
Satisfactory
Satisfactory
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
OPCA screening
Other treatment modalities
Fail
Pass
Chart 4 : Failure rate of ocular prosthesis at HSA, JB 2013 - 2016
Year | 2013 | 2014 | 2015 | 2016 |
No. of issue | 7 | 10 | 9 | 15 |
No of failure | 2 | 4 | 4 | 3 |
Failure rate | 28.6% | 40% | 44.4% | 20% |
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Chart 5 : Failure Rate differences between 2015 and 2016
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Table 2: Category of failed ocular prosthesis at Hospital Sultanah Aminah in 2016
YEAR | MRN Patient | Age | Type of ocular prosthesis | Reason Of Failure |
2016 | 2568/16 | 45 | Right eye prosthesis | Improper size of iris |
2016 | 3156/16 | 51 | Right eye prosthesis | Shallow eye socket |
2016 | 3893/16 | 50 | Left eye prosthesis | Shallow eye socket |
Total number of failed ocular prosthesis in 2016 : 3 Total issued : 15 | ||||
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REMEDIAL MEASURES: CYCLE 2
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Cause – Effect Analysis Chart
Improper orbital anatomy
INCREASED FAILURE RATE OF OCULAR PROSTHESIS AT HSA, JB
Improper screening process
Insufficient skill and experience in taking impression for ocular prosthesis
Lack of knowledge and skill in construction of ocular prosthesis
Patient’s expectations
Inexperienced new Dental lab technician
No CDE on procedure for construction of ocular prosthesis
Inexperienced new Dental Officers
Poor psychological & behavior condition of patient
Immature post-operative referral
No CDE on screening/ guideline
Complicated lab procedure
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Factor 1:
Improper screening process
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Factor 2:
Lack of knowledge /skill in construction of ocular prosthesis
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Mentoring and Supervising New Staff
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Factor 3:
Improper orbital anatomy
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Variable conformer sizes
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Factor 4:
Complicated lab procedure
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Akrilikdimasukkan kedalam Iris yang dikeluarkan dari Iris yang telad digilap
Fabricated Iris Mould Fabricated Iris Mould
FIM
Mixing of Acrylic
Insertion of Acrylic in FIM
Removal of Acrylic Iris from FIM
Polished Iris
Invested wax pole
Innovation : Fabricated Iris Mould (FIM)
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Flow Chart Of Ocular Prosthesis Construction
Impression Stage
Cast model
Iris Process
Try-in stage
Issue and post op instructions
1st Stage trimming
Detailing
Second packing
Finishing
Flasking
Pupil/Iris Colouring
CLINICAL STAGE
LAB STAGE
FIM
FIM
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Table 3: Before and After Innovation FIM
Before FIM | After FIM |
Limited iris size | Variable iris size |
High risk of iris post breakage | Eliminate risk of iris post breakage |
Difficulty in iris removal from mould | Simplified iris removal from mould (less technique sensitive) |
Whole process of iris construction cost RM 3007.60 | Whole process of iris construction cost RM 5.70 |
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Table 2: Category of failed ocular prosthesis at Hospital Sultanah Aminah in 2016
YEAR | MRN Patient | Age | Type of ocular prosthesis | Reason Of Failure |
2016 | 2568/16 | 45 | Right eye prosthesis | Improper size of iris |
2016 | 3156/16 | 51 | Right eye prosthesis | Shallow eye socket |
2016 | 3893/16 | 50 | Left eye prosthesis | Shallow eye socket |
Total number of failed ocular prosthesis in 2016 : 3 Total issued : 15 | ||||
FIM
Conformer
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EFFECT OF CHANGE : CYCLE 2
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Process Of Care
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Referral from Ophthalmology Department
Registration
Impression stage
Consultation
Satisfactory
Lab (cast, iris process, iris & pupil colouring)
Satisfactory
Try-in stage
Satisfactory
Lab (flasking, trimming, detailing, second packing & finishing )
Issue stage
Review
End
Satisfactory
Satisfactory
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
OPCA screening
Other treatment modalities
Fail
Pass
Process Of Care : Cycle 2
FIM
FIM
Conformer
Chart 6 : Failure rate of ocular prosthesis at HSA, JB 2013 - 2017
Year | 2013 | 2014 | 2015 | 2016 | 2017 |
No. of issue | 7 | 10 | 9 | 15 | 8 |
No of failure | 2 | 4 | 4 | 3 | 0 |
Failure rate | 28.6% | 40% | 44.4% | 20% | 0% |
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Chart 7 : Failure Rate differences between 2015, 2016 and 2017
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RE-EVALUTION
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Maintenance of Remedial Measures
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Chart 8 : Failure rate of ocular prosthesis at HSA, JB 2013 - 2019
Year | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 (Jan – June) |
No. of issue | 7 | 10 | 9 | 15 | 8 | 11 | 7 |
No of failure | 2 | 4 | 4 | 3 | 0 | 0 | 0 |
Failure rate | 28.6% | 40% | 44.4% | 20% | 0% | 0% | 0% |
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Model Of Good Care
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No | Process | Criteria | Verification | Standard | Cycle 1 | Cycle 2 |
1. | Registration | Ensure the correct patient is referred to the OMFS department | 100% | 100% | 100% | 100% |
Ensure the details of the patients are properly registered and documented | 100% | 100% | 100% | 100% | ||
2. | Consultation | To see the general condition of the patient | 50% | 100% | 100% | 100% |
To examine the condition of the eye socket prior to treatment. | 50% | 100% | 70% | 100% | ||
3. | Impression Stage | Impression taken using alginate | 70% | 100% | 70% | 100% |
To ensure all borders of the eye socket taken properly | 70% | 100% | 70% | 100% | ||
4. | Lab (cast, iris process, iris & pupil colouring) | To cast impression with methacrylate resin | 53% | 100% | 53% | 100% |
To fabricate iris & pupil with taking into account the appearance of the adjacent eye | 50% | 100% | 50% | 100% | ||
5. | Try-in stage | To ensure the wax try-in fits properly in the eye socket and does not displaced | 70% | 100% | 70% | 100% |
To ensure position, colour and shape of iris is the same as the adjacent eye | 70% | 100% | 70% | 100% |
No | Process | Criteria | Verification | Standard | Cycle 1 | Cycle 2 |
6. | Lab (flasking, trimming, detailing, second packing & finishing ) | To Invest, cure , detailing, second invest process and finishing of prosthesis | 55% | 100% | 60% | 100% |
To ensure anatomical characterization was done using acrylic paints to simulate the veins and follow the actual colour of adjacent eye | 60% | 100% | 70% | 100% | ||
7. | Issue stage | Ensure the ocular prosthesis fits well in the eye socket and appear natural | 65% | 100% | 75% | 100% |
Ensure the colour, shape and position of the iris on the ocular prosthesis is similar to the adjacent eye | 67% | 100% | 75% | 100% | ||
Does not cause irritation to patient | 70% | 100% | 80% | 100% | ||
8. | Review stage | To review the patient’s compatibility with the ocular prosthesis | 80% | 100% | 90% | 100% |
To see if any problems arise such as irritation, looseness of ocular prosthesis or others | 80% | 100% | 90% | 100% |
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Model Of Good Care
IMPACT OF THE REMEDIAL MEASURES
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Table 4: Impact of the remedial measures
Before QA project | After QA project |
Cost of construction of 1 Ocular Prosthesis : RM5000/ unit | Cost of construction of 1 Ocular Prosthesis with innovation FIM= RM2000/ unit (SAVE RM3000) |
High failure rate, up to 44% | Zero failure rate on 2017-2019 |
Total cost used in 2013 = RM 45,000 (7 unit + 2 redo) Total cost used in 2014 = RM 70,000 (10 unit + 4 redo) Total cost used in 2015 = RM 65,000 (9 unit + 4 redo) | Total cost used in 2016 = RM 90,000 (15 unit + 3 redo)* (before innovation FIM) * Total cost used in 2017 = RM 16,000 (8 unit) Total cost used in 2018 = RM 22,000 (11 unit) Total cost used in 2019 =RM 14,000 (7 unit) |
Redo cases 2013 (2 cases), 2014 (4 cases), 2015 (4 cases) = RM50000 | Redo cases reduce from 3 to 0 |
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The Next Step
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“Replikasi Tindakan Penambaikan Bagi Meningkatkan Kejayaan Penghasilan Prostesis Okular”
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“Replikasi Tindakan Penambaikan Bagi Meningkatkan Kejayaan Penghasilan Prostesis Okular”
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“Replikasi Tindakan Penambaikan Bagi Meningkatkan Kejayaan Penghasilan Prostesis Okular”
REPLIKASI PROJEK KE JABATAN KEPAKARAN BEDAH MULUT DAN MAKSILOSIAL JOHOR
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CONCLUSION
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CONCLUSION
4. Innovation of technique: Fabricated iris mold (FIM)
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Gantt Chart
Plan
Implementation
Steps | June-Nov/15 | 1-15 Dec/15 | 16-31 Dec/15 | Jan-Dec/16 | Jan-Dec/17 | Jan-Dec/18 | Jan-June/19 | July 2019 | August 2019 |
Identifying problem | | | | | | | | | |
| | | | | | | | | |
Data collection | | | | | | | | | |
| | | | | | | | | |
Data analysis | | | | | | | | | |
| | | | | | | | | |
Remedial action | | | | | | | | | |
| | | | | | | | | |
Re-evaluation of remedial measures | | | | | | | | | |
| | | | | | | | | |
Report writing | | | | | | | | | |
| | | | | | | | |
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Reference
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We would like acknowledge our TPKN Pergigian, Dr Norizan Binti Othman and our SDO Dr Roslinda bte Abdul Samad for their support in carrying out this project. We would also like to acknowledge our OMFS HSA Head of Department Dr Ma Bee Chai for her support, guidance and technical advice. Special thanks to the staff and doctors from the OMFS department, HSA for all the support and co-operation.
ACKNOWLEDGEMENT
HOSPITAL SULTANAH AMINAH, JOHOR BAHRU, JOHOR
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