7- THEME. CONSUMERS WITH MUTUAL RELATIONSHIPS MANAGEMENT

O Turayev

PLAN:

• Relationship management with consumers.
• The consumer is directed to the development of the hotel principles of economic activity.
• The main elements of the management of relations with consumers.
• To study the satisfaction level of consumers.

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MARKETING CUSTOMERS WITH MUTUAL RELATIONSHIPS MANAGEMENT (CR I)

CR I (CUSTOMER RELATIONSHIP MANAGEMENT), WHAT?

• Customers with relationships management (I have cr) this available, also in the past and potential customers with mutual contacts management the process. This company past, present and potential with mutual communication management and analysis make the possibility which various same approach one buyers.^[1] This data analysis make customers with business relations improve for company with customer history about, in particular attention focus the client hold stay and eventually  sales growth.^[2]

I HAVE TULPOR CR – COMMUNICATION WITH CLIENTS MANAGEMENT SYSTEM

Follow cultivate your business and increase productivity!

I HAVE WHAT IS CR?

• Cr I (customer relationship management) – management system, which is contact with customers. All processes of this system associated with the customer, including sales, service, analyze, and others. My program regulates the information between customers and enterprises and cr analyses.

WHAT DOES CR GIVE YOU MY SYSTEM?

• • Collection and storage of customer information
• • Establish effective communication with customers
• • Manage the sales process
• • Analysis and presentation
• • Team management and monitoring
• • Tracking results and statistics

THE EFFECTIVENESS OF CR ON MY SYSTEM

• • From the directory using 80 billion until the year of 2025 cr I $ will see the benefits of.
• • 74% of users stating that trade had increased.
• • Small enterprises 91% of my cr is using.

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• Cr tulpor I have the key to good governance and development!

CR WHERE CAN I RUN THE PROGRAM?

• • Health care – patient registration and notification
• • Retail – analysis of customer requirements
• • Hotel – room booking and management services
• • Account-book – analysis of the behavior of the customer
• • Production – product requirements tracking and analysis

TULPOR WHY I CR?

• • Comfortable interface
• • Staff and customers between quick communication
• • For sale analysis make and management
• • Integration options
• • Work efficiency increases

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• Tulpor I have a cr – your business for perfect or!

SUMMARY

• Cr tulpor your business to a new peak of your system I get out!

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• ✅ Strengthens contact with customers
• ✅ Sales will simplify the process
• ✅ Facilitates analysis and management

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• 🌐 Cr tulpor I have a trusty companion towards success!

ALL I HAVE 2 CIS CR AVAILABLE

• I have cr approach important aspects one this I have cr compiling systems information various same communication channel, here including company website, phone, electronic mail, live chat marketing materials and recently social networks.^[3] I have cr approach and it relieve for used systems through enterprises their targeted audience and their needs most good meet about more know are.

• Customers with relationships management the concept Of the 1970s in the beginning, customers needs meet annual inquiries or previous query using price started.^[4] Those at the time enterprises believe should was independent main computer systems sale automation for however technology level them customer categorised to distinguish to gave electronic tables and lists. 1982 year Kate and Robert D. Kestnbaum Information base marketing, is that customers information analysis make and collect for statistics methods apply.^{[quote should ]} 1986 year come, Feathers Sallivan and Mike Th that called customer reviews system out ACT! first times contacts management service offer have digital rolodex the principle based.

• First open source I have cr system by work out Sugar I have cr 2004 year. This period I have cr cloud fast was, results alone in order entrepreneurs and small teams for comfortable if. This comfortably increased price to solve problems of decline large wave induced out.

Sugar I have cr, vtiger I have cr, Zoho I have cr, Bullxorn, Asefon, Bitrix24, Cr hub spot,

• About 2009 year come, work developers social media speed benefits get option see out began and company all user favorite in the network to enter help which tools work out. Those at the time many primary organizations this from trends were used social I have cr or, here including Main and Targeted.^[8] Same here year Gartner first customers with relationships management summit up do and held and system I have cr solutions as classification should the features to summarize commanded.^[10] 2013 and 2014 year popular I have cr product the majority corporate communication and last users experience improve for business intelligence systems and communication programs with link. Leading trend - standardized I have cr solutions of industry self specific solutions with replacement or them each a business needs meet for enough level adapt.^[11] 2016 year November in, Forrester "eight well-known from a vendor nine most important I have cr packages determine the" report ad do

TYPES�

• Strategic
• Operating

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• Analyst
• Collaboration

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STRATEGIC�

• Strategic I have cr customer directed business culture development directed.^[13]
• Business customer at (their I have cr strategy work in out and out increasing) a focus on improved CLVga converted. ^[14]

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OPERATING�

• Customers with relationships management system main the goal combine and automation trade marketing and customer support. So for, this in the system usually a function three function general appearance providing tools panel available one client view, company be you can the each a client for one page. Indicators panel customers and firm between all relationships summarize case customers about information, past trading, previous marketing on action and others present be you can. Operating I have 3 cr main structural parts is: trade power automation, marketing automation and services automation.^[1

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• Trade power automation originally trade information injection future the client true customer become the trade cycle all stages with works.^[16] It out increases sale stimulation analysis make, repeated sale or the future sale for client account account history track automation and trade marketing communication centers and retail trade of course coordinates. This seller and buyer between repeated action avoid gets, also each two side between all contacts and track automatic in track go.^[16][17]

• Marketing automation marketing general the process more effective and effective make for it to facilitate directed. Marketing automation the ability to have the I have cr tools repeated tasks automated you can, for example, known time buyers automated marketing electronic mail messages send or marketing on data social networks placing. Marketing automation the goal trade-grated full customer in turn, the. Today in the day I have cr systems also works customer involved make social networks through.^[18]

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• Services automation - this I have cr system direct customer service show technology directed part. Services automation through customers phone, electronic mail, knowledge base, tickets sale portal, often asked questions and others.^[15

ANALYST�

• Analyst I have cr system function customers information a multiple sources through analysis make and them present to, then directory manager more more accurate decisions reception do they you can.^[19] Analyst I have cr systems data extraction get, correlation and patterns identify customers information analysis make. This analysis customer service show to improve help gives, them the solution make you can the small problems, maybe consumers audience various components various same marketing through.^[15] For example, customers base buy get behavior analysis make through company last time this customers base very many product buy he had to take see you can. This data check certain charge after, company this product this group how benefits bring you can most good to convey for consumers this part different in a way market to do they think you can.^[20]

COLLABORATION�

• I have cr system third main the goal supplies directed, sellers and distributors like external interested in parties combine and customers about data groups / if and organizations with be. For example, in the future this to the buyer marketing products and services direction ensure help which technical help call views collect you can.^[

CUSTOMERS FOR INFORMATION PLATFORM�

• A customers information platform (CDP) - this marketing sections by used various same source some people about data one information to the base gather, other software supply systems with mutual contact that computer system.^[22] 2017 year February position than, such system sell twenty close company there was and they for 300 million Usa dollars close income come.^[22]

COMPONENTS�

• I have a cr-s main structural parts marketing through customers with relationships installation and management, special stages over etuklashganda relationships tracking, each a stage this relationships management and firm with relationship value distribution a same that it is not is to realize. Marketing through customers with relationships installation and management firms marketing campaign opportunities optimization for organizational design, stimulation schemes, customers structures and others help which various same means use you can. My cr special stages admit get through enterprises a multiple relationship mutual effects a-one link operations as to see benefits see you can. I have a cr-s final factor customers with relationship profitability into account get through I have a cr-s importance it was noted. Customer known costs habit learn through firm each same type to consumers various same resources and attention dedication you can.^[2

COMMUNICATION INTELLIGENCE OR CLIENT FIRM WITH VARIOUS SAME FROM THE RELATIONSHIP AWARE TO BE MY CR MAIN STAGES FOR IMPORTANT STRUCTURAL PART IS. COMPANIES CATCH TART GOOD BE YOU CAN DEMOGRAPHIC INFORMATION, FOR EXAMPLE, SEX, AGE, INCOME AND INFORMATION AND THEM BUYERS CATEGORISED DIVIDE FOR THEM BUY GET INFORMATION WITH LINK PROFITABILITY LEVEL HOWEVER THIS JUST CUSTOMER RELATIONS THE OF THE FIRM MECHANICAL VIEW.^[24] SO FOR THIS FIRMS CUSTOMERS STILL ALSO BE USED YOU CAN THE RESOURCES IS THAT TRUST SIGN SALE OR MUTUAL SALE INTERESTING AND PERSONALIZED MUTUAL EFFECTS LOOKING FOR PEOPLE THAN, OPPORTUNITIES.

I HAVE CR SYSTEM THE FOLLOWING ENTER:

• Information warehouse transaction information collect, data I have cr products with combine and working main indicators provide for used technology.
• Opportunities management this company advance tell not growth and demand management and trade history trade forecasts with combine for good forecast model out increase help gives.

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• Marketing campaigns a multiple networks through track exercising and the measure, which, buyers click and sale on customers analysis track who I have cr systems.
• Some I have cr programs available service as software supply (SaaS), Internet through supplies issued and local to your computer installation instead web browser through enters. Software supply use enterprises it buy not, but usually software supply buy repeated subscribe payment did not pay.

SMALL BUSINESS FOR I HAVE CR SYSTEM ELECTRONIC MAIL MESSAGES, DOCUMENTS, WORK LOCATIONS, FAX AND PERSONAL ACCOUNT ACCOUNT PLANNING COMBINES COMMUNICATION MANAGER FROM THE SYSTEM IS BE YOU CAN. CERTAIN MARKETS FOR AVAILABLE THE I HAVE CR SYSTEMS (LEGAL, FINANCE) OFTEN FINANCIAL SITUATION CONTRAST CONTRARY EVENTS MANAGEMENT AND RELATIONSHIPS TRACK DIRECTED INVESTMENT PROFITABILITY (LISTED) THE.�FOR I HAVE CR SYSTEMS ELECTRONIC COMMERCIAL, MARKETING AUTOMATION FUNCTIONS DIRECTED, FOR EXAMPLE: CART SAVE, USERS ELECTRONIC MAIL THROUGH RE INVOLVED MAKE, PERSONALIZE.�

• Customer directed relationships management (Cc therm) - this customers tool instead customer advantage attention at that new appear the sub-discipline. Therm cc customer individual interactive relationship involved make through additional value add to directed.^[23]
• Nonprofit and memberships based organizations systems structural parts, funds 'to assemble, sponsors demographic indicators, membership level, membership information, volunteers and individuals with contact watching help gives.
• I have cr not only technology and strategy, but I have cr philosophy mastering for employee knowledge, organizational culture own into received holistic approach also shows.

CUSTOMERS NEEDS SATISFACTION EFFECTS�

• From the client satisfaction of the firm economic indicators for important effects have, because it customer loyalty and use behavior increase the ability to have and customer complaint and customer nuqsonlanish the likelihood reduces.^[27][28] I have cr approach out increase, each same reasons than customers needs meet and knowledge increase effects be you can.

• First of all, firms their proposals each a client for by adjusting they receive.^[29] Customer mutual communication on information collect and hidden patterns find for this data re work through I have cr programs to the firm their proposals customer personal to taste place to customize help gives.^[29] This customization buyer view point product and service reception which quality increases and perceive quality customers needs which satisfy factor fall reason I have cr programs indirect customers need effects makes. I have cr programs, also, to the firm customer orders and requests own at the time, clear re to work and customer accounts permanent in management the possibility gives.^[29] For example, Pikkoli and Applegeyt Wyndham how do permanent service show for DOG media use discuss do experience customer its various same features on.

• Consumption of improved ability and consumption experience variation also perceive quality increases, this while own turn customers needs satisfaction positive effects makes.^[30] Also in addition I cr programs to the firm contacts start, storage and finish stages customers with relationships more effective management help gives.

CUSTOMERS FOR BENEFITS�

• Customers with relationships management systems with customer daily the process improved. Reliable information with, their requirements self- service show companies reduced. If various same problems for company with communication make need less if, customers needs meet level increased.^[32] My cr this main advantages approximate in relationship, value and brand symptoms the three capital related is and eventually customers capital. Eight benefits value driver provide for admit was.

• Extended capabilities nishan useful customers.
• Channels on complex help.
• Advanced trade power efficiency and efficiency.
• Improved pricing.
• Prepared products and services.
• Customer service show efficiency and efficiency improved.
• Personal marketing messages, also, campaigns that called.
• Customer and all channels one platform connect.

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FIRM IN I CR IMPROVEMENT�

• Consultants noted noted, strong I have cr systems that creates companies their affiliated intelligence improve for very it is important.^[43] This evidence than, company people various same brand symptoms with various same relationship have that admit take should. A research over China, Germany, Spain and Joint In the states buyers between relationship analysis was, airlines, are avtoulov and mass information tools, here including 11 in the area 200 from more brands available. This information demographic, conduct a and value based customer segmentatsiyalashni provide with valuable. This type relationship positive and negative be you can. Some buyers themselves brands friends, others while the enemy that know, some while brand mark with the love-hate relations with mixed. Some relationship long, friendly or they between any a the thing is.

INFORMATION ANALYSIS MAKE�

• Managers relationship species different causes understand and to the buyer looking for things present they are must. Companies you can yig'moqchiman using this information inquiries, present customers with conversations and others. For example, Frits-Lay many get go ethnography companies and brands with want relations test see and understand for customers with conversations. Their the majority buyers product more playful feel make for would work adult that determine the. They company bright dark yellow color, from chaotic and from the form were pleased with the atmosphere be you can

STAFF TO READ�

• Many firms, also, employees customers and brands between strong relationships how do admit get and effective to create teach on training programs out enhanced. For example, Stream Devidson own employees relationships consolidation help give for motorcycle lovers the customers with set sent. Other staff also has been read social psychology and social sciences customers with solid relationships consolidation help give. Customer services representatives customers with relationships honor for read and available customers profile figure teach should. Even finance and legal if also customers with how in a relationship to be and how relationships to install understand should.

SOCIAL NETWORKS�

• Social I have cr consumers involved make and them learn for social networks and technology use own into gets.^[53] Because public, especially youth social network from the site increasingly more using, companies using^[25] This sites demand increase for customers with relationships installation order own product, services and brand attention involved make for.

MARKET TRENDS�

• I roll at gartner summit 2010 cr "system Twitter like social network traffic data to take tries, Facebook of the page addresses or other online social network sites with works" like problems discuss was and more customer involved to do help which solutions present was.^[62] Many I have cr vendors to subscribe based web tools offer do (cloudy calculate ) and SaaS. Some I have cr systems mobile opportunities with equipped if, remote trade staff for information present to the possibility gives.^[63] Salesforce.com web browser through corporate programs present that first company if, leadership position save stayed.

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