Timeframe:

2009

2010

2013

Annual Planning Cycles

“Best Practice” Reviews

Existing and Emerging Needs

Prerequisites

Data Warehouse

CRM

Portal/ Personalization

Workflow & Doc. Imaging

Existing Needs

2009

2010

2013

Annual Planning Cycles

“Best Practice” Reviews

Existing and Emerging Needs

Prerequisites

Data Warehouse

CRM

Portal/ Personalization

Workflow & Doc. Imaging

Existing Needs