Where is my Bagel?
Planting a seed about communication
The problem
You are craving for a bagel from Best Ugly Bagels in the airport and decide to hire someone to bring that to you.
Quote
�Rate: $100/hour�Estimation: usually 1 hour�
You accept and off they go!
The result
They come back 10 hours later, with a safe box containing a bitten bagel.
Invoice�Spent: 10 hours�Safe box: $50�Total: $1050
Would you pay for it? Would you eat the bagel?
How would you feel? Would you hire this company again? Do you trust them?
Let’s try again…
Rate: $100/hour�Estimation: usually 1 hour��
Before going, they explain that they will keep you updated and advise you to check your messages as you may be needed to decide the next steps.
10 minutes later
You receive a message:
"We have a flat tyre, we are going to take at least 10 minutes to fix it."
Spent: 10 minutes
20 minutes later
"Flat tyre fixed, on our way to the airport"
Spent: 30 minutes
30 minutes later
"There was an explosion on the highway and everything is blocked, they are estimating at least 10 hours to release traffic. We know an alternative route, it's a bit risky, but given the importance of your bagel we believe it worth a shot. It can take from 5 to 10 hours. We have some options: Abort, Wait, or go to this Alternative Route"
Spent: 1 hour
Alternative route it is!
You think how much you need this bagel to be able to start your day and reply saying for them to go to the alternative route as it might be faster!
1 hour later
"We found some bumps along the way, but managed to go over it with success! We may find more challenges but we still on track. Check this out!"
Spent: 2 hours
1 hour later
"More challenges along the way, but good progress so far"
Spent: 3 hours
30 minutes later
"We can see the airport!"
Spent: 3:30 hours
30 minutes later
"Bad news there are at least 60 people in front of us, everyone is hungry while waiting for the highway to open up again. We will keep you posted"
Spent: 4 hours
1 hour later
"We've got it!!! Look at this beauty! The highway still closed, everyone is hungry and looking at your bagel, we are protecting it with our lives! We already know the alternative route works, we believe we can be back in around 3 hours if we take it. We decided to go for the alternative route. Please, let us know if you would like us to wait."
Spent: 5 hours
1 hour later
"There's a mob of hungry drivers on our route, they managed to bite your bagel! I'm so sorry we did everything we could to keep it safe. We can go back and buy another one, or keep going, it is not looking that bad and still fresh. Going back could add around 5 hours to the journey. What would you like to do?"
Spent: 6 hours
Keep coming! I need a bagel ASAP
1 hour later
“We took the liberty of adding your bagel to a safe box, it was $50 bucks, but it already paid itself out as we found 3 more mobs of hungry drivers.
Spent: 7 hours�Extra cost: $50
1 hour later
"We still on our way, everything is going as expected. We should arrive soon."
Spent: 9 hours�Extra cost: $50
The result
They come back 10 hours later, with a safe box containing a bitten bagel.
Invoice�Spent: 10 hours�Safe box: $50�Total: $1050
You eat your bitten bagel!
How do you feel about them? Would you hire them again? Do you trust them?
How is this related to YouPay?
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That’s it.