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What Did We Learn From The Pandemic?�How To Prepare For Future Catastrophic Events

2023 NAUIAP Annual Conference

Denver, CO

June 29, 2023

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Panelists

Juliane Barone

Executive Director - Ohio Unemployment Compensation Review Commission

Jonathan Beato

Assistant Chief - Illinois Department of Employment Security, Appeals Division

Thomas Chan

Supervisor - US Department of Labor, ETA, Office of Unemployment Insurance

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Lower Authority Appeals �Year to Year Comparison

Lower Authority Appeals Filed in Illinois

2019: 36,172 Appeals Filed

2020: 38,828 Appeals Filed

2021: 57,177 Appeals Filed

2022: 47,933 Appeals Filed

2023 so far: 17,673 Appeals Filed

Lower Authority Appeals Filed in Ohio

2019: 13,610 Appeals Filed

2020: 26,436 Appeals Filed

2021: 62,105 Appeals Filed

2022: 36,507 Appeals Filed

2023 so far: 9,361 Appeals Filed

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How We Responded

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How We Responded

Ohio

Staff size
Training
The “Strike Team”

Illinois

Staffing
Training
Technology
Communication

Department of Labor

Tracking and addressing workloads

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Pandemic Pitfalls/Lessons Learned

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Pandemic Pitfalls and Lessons Learned

Ohio:

Communication with UI agency – systems, federal guidance, timing of appeals
“Quality still counts”

Department of Labor:

“Building the plane on the runway”

Illinois

Staffing
Training
Technology
Communication

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Action Steps/Suggestions �for Future Catastrophic Events

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Action Steps/Suggestions �for Future Catastrophic Events

Department of Labor:

Prepare/plan during “normal” times

Ohio:

Enhanced training and cataloging of federal guidance for onboarding new staff

Illinois

Staffing
Training
Technology
Communication

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Questions

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Thank you for your time!

Juliane Barone

Juliane.Barone@jfs.ohio.gov

Jonathan Beato

Jonathan.Beato@illiinois.gov

Thomas Chan

Chan.Thomas.D@dol.gov