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Call Flow-Pooled RingCentral

-Induction:

�"Hello, this is [your name] with RingCentral Customer Success TEAM calling from a recorded line. ��-Ask for the Decision maker:

� (Contact Person always confirm First and Last name, even if he had already said their names )

If it says yes, -Great, I'm calling you from a recording line.

If cx doesn’t want to be recorded, then you can call them from your RCV app.

�-RC Observations: �- The main reason of my call is to ensure your company is getting the full value from RingCentral solution, we noticed your (issue according to Salesforce) usage it's low; (offer solution based on SF data)

(During Conversation)Thank you for using RC as a communication platform for your business I can assure you that the features and benefits with RC will contribute to your business success,� �"Allow the Client to vent" �- I would love to invite you and your team to use our RingCentral University with no extra cost. It is a benefit that you can use as a self-service tool for additional assistance. Nevertheless, I would like to send you some link were you can have access to our virtual information that you can share with your colleagues.

Could you be please confirming your email address where I can send this to?

-Closing (CSAT script)

At the end of this call there will be a one single question survey about our interaction today, that has to be completed through the Automatic system, Please stay on the line while I transfer you over.