PROJECT 10: COMPLAINT ABOUT GOODS AND SERVICES
[3:05] Martin says: Welcome! You're now! connected to Amazona Live Chat. My name is Martin. How can I help you today?
[3:06] Alice says: Hi. I wonder if you can help me with my Amazona speaker.
[3:06] Martin says: Of course. Can you please explain the problem?
[3:07] Alice says: The Bluetooth doesn't connect to my phone.
[3:08] Martin says: Let me help you with that. Get the speaker and the phone. Switch on Bluetooth on your phone. Hold the middle speaker button down for five seconds.
[3:21] Alice says: OK. I held it down and nothing happens.
[3:22] Martin says: Does it make a long beeping sound?
[3:22] Alice says: No, nothing happens. I know how to use Bluetooth. I'm sorry to have to say this, but I think the speaker doesn't work.
[3:25] Martin says: OK ma'am. Did you switch on Bluetooth on your phone
[3:26] Alice says: Yes, I did. I switched Bluetooth on. I held the middle button. down for five seconds but nothing happens. How can you help me fix this?
[3:35] Martin says: OK, ma'am. I spoke to my supervisor. If you take your speaker and the receipt to the Amazona store, we will happily give you a replacement.
[3:38] Alice says: Oh, great. Thanks very much..
[3:39] Martin says: Thanks for contacting Amazona customer service.
THANKS FOR YOUR ATTENTION