Achieving Measurable Value

Measuring Value Outcomes

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• Know how to determine what to measure
• Know what measuring tools are useful and when
• Know how to leverage measures to drive success and make business decisions

Deliverables

Process Assessments

Process Assessments

You need to know 3 things:

What are the practices or characteristics required?

Who is accountable to make that happen? (owner)

What is your maturity score based on something like:

0 = We don’t do that

1 = We do it in an adhoc way

2 = It is documented and the team does it consistently

3 = The planning is done in an adhoc way

4 = The planning is documented and consistent

5 = Lessons learned drive documentation updates for CI

Process Assessments

Team maturity assessments take the key characteristics and behaviors of the framework and allows the teams to rate their maturity on a predefined scale. Each team comes to a consensus on what the maturity score is for each key element. This not only level sets the team on perspectives of the individuals, it gives insights into what can be improved and how. Key elements can be added or removed based on the Framework targets. This is done for each individual team and can be rolled up to understand the overall organizational maturity but should not be used to compare one team to another. We recommend to do the reassessment after 2-3 months, depending on the effort life cycle to determine impact.

Value Stream Mapping

Value Stream Mapping

You will collect these things for each process step:

What is the step?

Who does it?

What tool is used to track the step knowledge?

What step came before it?

Can a defect be injected at this step? Y/N

How long does it take? Ex: 1d – 1w

Does this step add customer value? Y/N

Value Stream Mapping

Value stream mapping is a fantastic activity to level set an organization on how work is done. Each group maps out the process they are currently using, including which roles are completing which steps, with key metrics that are important to the business such as how long does each step take, can a defect be introduced at that step, is the step adding customer facing value, etc. At the end of the VSM activity there is a break to reflect on what we have learned. In a separate event, we do a second VSM map with the new process if the team “could wave a magic wand” and make the process lean and efficient to deliver value. We capture the same metrics about the new process.

Skills Assessment

Skills Assessment Results

Skills Assessment

For assessment you need the list of skills that add value

For each person you need:

• Their skill score
• Their skill goal
• The average of all teammates who scored them (anonymous)

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For the summary you need to know by skill:

• Average skill score
• Average skill goal

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Skills Assessment

The integrity of this process lies in the strictest confidentiality and trust.  We recommend to do the reassessment after 3-4 months. Each organization has its own list.  The first step is to create that list with them.  Everyone then scores their skill level interest (what level do they want to be), their current skill level and the perceived level of everyone else on the team that they know and work with.  The scores are collected by a confidential non-stakeholder and analyzed for what the collected capability is for each team member.  If they score themselves higher than the team, it is due to the team's perception and that they should share more information and demonstrate knowledge.  If they score themselves lower, it is very kind that the team gives them more credit for knowledge than they give themselves.  The summary shows which skills are at risk because the interest is low for the current employees (no growth mindset in that skill), which skills are low currently which will slow progress and create risk around defects, the impact of having training plans and finally the progress made across time.

Personal Journaling

Track how you spend your time every day for a week into buckets such as work, your family time, your home maintenance, your personal wellbeing, etc. At the end of the week add up the time you spend. Does that align to what you want? Reassess and measure again to help create new habits.

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Grade your day. Set criteria for the grading system and keep track over time. How are you spending your life?

Example for social activities goal:

A = Time spent with someone doing something

B = Time spent in person with someone

C = Average day alone

D = Negative energy day