What percent of online purchases are returned to the retailer?

ngpf.org 1/11/22

Q:

Consumer Skills

QUESTION OF THE DAY

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ngpf.org

A:

QUESTION OF THE DAY

Consumer Skills

Source: WSJ

18%

FOLLOW-UP QUESTIONS

1. Have you (or someone you know) ever returned something that was purchased online? If so, why?
2. What items do you think are most likely to be returned? least likely?
3. While it is "FREE", what do you think are the costs involved for the retailer? Who is picking up these costs if they are "FREE" to you?
4. What are steps that you can take to avoid returning items you bought online?