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Thanks for having me!

About me:

Responsible for Internet2’s NET+, Cloud Scorecard and CLASS programs. With Internet2 since 2014.
Based in Washington, DC area.
sobrien@internet2.edu�@stob@mastodon.social

Presentation Goals:

Why R&E Community-Facilitated Cloud Services?
What is the NET+ program
Why leverage NET+ cloud services?
How to take advantage of the NET+ program.

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https://leadinginlimbo.weebly.com/leading-in-limbo/if-you-build-it

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Supporting the R&E Cloud Journey

Getting Started

Campus Demand

Business Models

Contracts

Identity Integration

Network Access

Moving to Production and Scaling

Enterprise cloud environment and dedicated enablement team

Multi-cloud networking strategy & direct connections

Broad organizational involvement in cloud configuration and support

Surfacing of historic structural challenges

Customization and Optimization

Building secure enclaves

Cloud Management and Governance

Institutional Cloud Strategy

Training and Workforce Development

Financial Operations

Internet2 convenes the community, identifies and discusses barriers, and works with our advisory groups to identify and implement solutions to help them succeed in their cloud journey

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Cloud Service

Brokerage

Training and Workforce Development

Intelligent Cloud

Usage

Vendor Management

at Scale

Research and

Education Cloud Community

INTERNET2 CLOUD ENABLEMENT TEAM

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Intelligent Cloud Usage�

Vendor Management

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Focus on building what’s unique to research and education and collaborating with other providers on what may be commercially viable at scale.

https://www.softwebsolutions.com/wp-content/uploads/2018/10/build-vs-buy1.png

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The Opportunity

Institutions want to make data-informed decisions about the cloud.

We have a lot of data already.

How do we make this data available?

How do we maintain a sense of community in higher education?

Here are three projects we are working on…

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Current Projects

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A Quick Note

All of these efforts are in various stages of development or in pilot

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The Cloud Scorecard helps research and education institutions quickly assess which cloud services meet common requirements to operate in complex technology, security, compliance, and legal environments.

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Accessibility

VPAT, WCAG, Policy link

Identity and Federation

InCommon, SAML

Network and Connectivity

I2PX, I2 connectivity, throttling, egress charges

Scorecard Questionnaire

39 questions total

Sections include:

Security

SOC2, HECVAT, Audit logs

Privacy

Policy, ISO 27018, data retention, disclosure

Technical Integration

APIs, data formats, SDK, Open source

Other Compliance and Contractual Issues

FERPA, data locale, trademarks, etc.

V1.1 is currently being finalized

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Cloud Scorecard Directory

https://tinyurl.com/i2-scorecard

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Institutional Profiles Project

The objective of an Institutional Profile is to allow an institution to assert information about themselves to foster collaboration around a certain subject area or service.

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ServiceNow Institutional Profiles: The Data (Pt 1)

Institutional Background Characteristics

Production Environment Release

Paris / Quebec / Rome

Number of Production Instances
Number of Non-Production Instances
ITSM License Release

ITSM STD / ITSM Pro / SMS / SMS v2 / ITSA Unlimited / ITSA Gold / ITSA Platinum

Number of ITSM Licenses

1-50 (small) / 50-250 (medium) / 250+ (large)

Information Technology Philosophy

Centralized / decentralized / it’s complicated

ITSM Philosophy, Structure & Governance

Early-adopter / Intermediate / Mature

Chargeback model

Internal / non-internal / internal plus administrative costs

ServiceNow Team Size
ServiceNow Customer Since (year)
Contract Renewal Date
Contact Name
Contact Email
Profile Last Updated

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ServiceNow Institutional Profiles: The Data (Pt 2)

Qualitative Data (paragraph format)

Implementation & Usage
History
Accomplishments
Roadmap

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ServiceNow Institutional Profiles: The Data (Pt 3)

ServiceNow Specific Use Characteristics

Analytics, Intelligence & Reporting
Customer Service Management
Dev Ops
Field Service Management
Governance, Risk & Compliance
HR Service Delivery
IT Asset Management

IT Business Management
IT Operations Management
IT Service Management
ServiceNow Mobile
Now Platform Administration

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Cloud Benchmarking Project:

NET+ AWS & GCP

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Cloud Benchmarking Project

Goals

Create an interactive dashboard that allows users to identify institutions who utilize certain products and services the most.
Create an interactive dashboard that allows institutions to dive deeper into their own product spending and compare with peer institutions.
Design an algorithm that identifies correlations between services.

Process

Data provided to Internet2 by our cloud brokers (distributor or reseller) – typically .csv.
Significant data hygiene process.
Data loaded in Google BigQuery platform and analyzed in Looker Studio.
Dashboards are currently made available to members upon request.

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Scorecard Questionnaire Review

Least Answered Questions:

Does your service support IPV6

97% of respondents left this blank

Do you have the ability to integrate with other APIs

97% of respondents left this blank

Are you willing to evaluate and sign a customer’s standard Business Associate Agreement (required for storage of healthcare records)

91% of respondents left this blank

https://www.cityhyd.info/2012/06/06/ipv6-implementation-in-india-on-world-ipv6-day/

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AWS data transfer spend

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GCP slide on spend by service

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GCP slide on spend by service - removing storage and compute

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AWS Products by Org

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In Summary

Cloud usage is maturing

Our value proposition needs to evolve from “getting to the cloud” to “living in the cloud“

Three projects are in various stages of development to provide insights on vendor capabilities (Cloud Scorecard) and institutional cloud usage (Institutional Profiles and Cloud Benchmarking)

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