2 of 7

Introduction

This guide is not to be shared with any individuals who are not current TARP staff.

This guide is intended to assist TARP staff members with getting familiar with the process of banning a player from TARP. This guide does not replace training from your team's leadership, and should be used as a reference and a training aid.

This guide was created by Caesar and will be updated as necessary. If you see something that needs to be updated or corrected, or have ideas for things to add please reach out.

3 of 7

Confidentiality Policy

As staff members, we are entrusted with access to sensitive information regarding the server and its players that is not available to the general community. This includes, but is not limited to, player report tickets and their outcomes, disciplinary histories, bug reports, exploit submissions, and internal staff discussions. We are also exposed to conversations that may contain information capable of being used for power gaming or metagaming. Any information that is accessible to staff and not accessible to the general community must be treated as strictly confidential at all times.

It is strictly prohibited to discuss, disclose, reference, or imply any details related to the following outside of official staff channels:

Player report tickets
Disciplinary actions or histories
Past or ongoing investigations
Ticket outcomes
Bugs or exploits
Internal staff discussions

Violation of this policy is a serious breach of trust and professionalism and may result in disciplinary action.

If you see, hear, or become aware of any staff member sharing or discussing confidential information outside of approved staff spaces, it is your responsibility and duty to report this immediately to an Administrator or Senior Administrator. Failure to report known breaches may also result in disciplinary action.

Confidentiality is not optional. It is a fundamental requirement of holding a staff position.

Confidentiality is a fundamental requirement of holding a staff position.

4 of 7

BEFORE YOU BEGIN

Getting Started

Ensure these prerequisites are met before proceeding with the removal process.

Obtain Approval

Approval to remove player from TARP must be given by Senior Academy Moderation Admin or above prior to removing/banning player from TARP

Have Discord ID Ready

Be sure to have the individual's Discord ID prior to starting removal process, will make steps easier to follow

Open Evidence Ticket

If not open already, open an evidence ticket in order to communicate with administration when ready to ban player.

5 of 7

Steps For Removal

Tell player in ticket that they are being removed from city: "At this time Senior Administration has approved removing you from the community."

Tell player how they can appeal removal and give link: "You may appeal this after 90 days from today by going to Tony's Discord (Officer Messer) under request appeal channel located here: https://discord.com/channels/810199864264097843/1037025707303374918"

Add "Lead VIP Mods" to the ticket if they have VIP Roles to assist in canceling subscriptions

Make sure to remove all roles in Discord except guest role

Update Disciplinary Tracker — Annotate Disciplinary Tracker with Perm Discipline

Open Tech Support Ticket — This will be used to request Dev team to remove all characters that player had. Add ACADEMY LEAD MOD. Add HOUSING TEAM to tech ticket if person is VIP, ping housing team to remove house. Please note to wait for QC to ping Devs, we DO NOT ping them.

Advise your Admins when ready to ban player from Discord — This will remove player's Discord account from TARP Discord

Remove player from other TARP Discords (Excluding Messers) — Request SA to remove player from other discords: Emergency Services, Staff, Outbreak, and Business

BANNING PLAYER GUIDE

6 of 7

Open Tech Support Ticket

Information needed for Tech Support Ticket

Discord Name:

JohnDoeGaming

Discord ID:

100200300400500600

Character Name(s) with Citizen ID(s):

John Doe (ABC12345)

License:

xx123XX1x12345x12xx12x12345xx

Reason:

Delete all character info, player has been removed from community.

QC Mod will tag Dev team in ticket for them to take action

Add Housing Team in Tech Ticket if Player Has VIP

Be sure to ping housing team after adding them and tell them player has been removed from community and was a VIP.

Housing Team will respond in tech ticket when house has been deleted.

Only required if player has active VIP subscription

7 of 7

Ban Player from TARP Discord

ADMIN ONLY

Select player's Discord profile (right click on name in ticket)

Select Mod View (cross swords up top) — Profile will open on right side of Discord

Select Ban (hammer)

Select reason for ban

For Delete Message History — Select "Don't Delete Any"

Click on Ban

This action is irreversible — ensure all prior steps have been completed before banning.