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Insights for �(KM) Network Management

Preliminary results from our 2024 survey on good practices in knowledge management network management�https://forms.gle/sE1ouugDR9NdLQEA8

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Approach

Develop concept and idea plus refinement (January)

Data collection: based on survey and interviews (February and March)

Data Analysis and Summary Creation: by May 15th, 2024.

FAQ Development and Website Update: by July 15th, 2024.

Discussion with stakeholders

Final Presentation to Summer: August 1st (tentatively), 2024

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Method

Google-Forms Survey to collect inputs for creating a shared document for the KMGN Website (Knowledge Base) on 6 topics

  • Demography
  • PURPOSE and Context
  • MEMBERS and Target Group
  • Organizational STRUCTURE
  • ACTIVITIES and Processes
  • RENEWAL and Sustainability

If necessary, a more detailed 1:1 discussion with input providers is possible.

The general open discussion with KMGN shall be in August 2024.

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Purpose and Vision

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Past

Community Building and Knowledge Sharing: �Most networks aimed to create communities where knowledge management professionals could share insights, collaborate, and learn from one another.

Professional Development: �Educational initiatives such as workshops, certifications, and seminars were common, intended to advance the knowledge and skills of members.

Global Connectivity and Representation: Many networks sought to connect local practices to a global framework, ensuring a unified presence and sharing of best practices internationally.

Innovation and Adaptation: �Early motives also included fostering innovation within organizations through KM and adapting to evolving business and technological landscapes.

Present

Integration of Technology: �Modern KM networks as in Israel increasingly emphasize the integration of technologies like AI, recognizing the need for KM strategies that incorporate digital transformations.

Strategic Business Alignment: �There is a greater focus now on aligning KM practices with strategic business outcomes, moving beyond basic education and community building to apply KM in ways that directly impact business efficiency and innovation.

Global and Virtual Collaboration: �Reflecting global changes, especially post-COVID-19, networks such as Entovation and SKIMC have adapted to emphasize virtual collaboration and global connectivity more than ever before.

Cultural Influence: �Networks like Australian KM highlight how local cultural contexts shape their KM practices and influence their broader contributions to the global KM community.

Future

Educational Influence and Resource Accessibility:� Networks like the Swiss Knowledge Management Forum intend to continue influencing KM through educational efforts, emphasizing the importance of making high-quality KM resources accessible.

Adaptation to Technological Advancements: Networks acknowledge the need to continuously adapt to new technologies, with a specific emphasis on how AI can be integrated with KM to fill new gaps created by technological advancements.

Focus on Practical Application and Industry Needs: �Practical applications of KM, as emphasized by GfWM through documents like the ISO 30401 for SMEs, are seen as crucial for the future, ensuring that KM remains relevant to industry needs.

Enhanced Global Collaboration: �The strategic importance of global connectivity is expected to grow, with networks like KM Society Singapore considering transformations that better suit the global digital landscape.

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What strategies do your organizations employ to engage and retain members in the field of knowledge management?

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Strategies to Engage Members

Event-Driven Engagement

Diverse and Rotating Topics

Incorporation of Virtual and Physical Formats

Interactive and High-Level Inputs

Open and Collaborative Projects

Regular Communication and Community Building

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Network Structures

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Centralized

    • Australian KM Forum (AKM)
    • Entovation International
    • Israel KM Forum (IKMF)
    • KM Society Singapore (KMSS)
    • Swiss Knowledge Management Forum (SKMF)

De-centralized

    • Society for Knowledge Management (GfWM)

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Legal Form and Financials

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Trust based

Legal association

SKMF

KMSS

IKMF

GfWM

Entovation international

AKM

Funding

Does not apply

AKM (donations)

Entovation international

Budget and audited

Membership fees

GfWM

IKMF

SKMF

Provisions (SKIMC)

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Recommendations for establishing or maintaining legal and financial structures

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Evaluate Need for Professional Support: Consider the strategic decision to establish professional administrative support if volunteer resources are insufficient, balancing the need for independence with the potential benefits of a paid back office.

Attracting Leadership: Provide professional development and involvement opportunities to attract volunteers for leadership roles.

Streamline Initial Set-Up: Develop a clear plan for the initial set-up phase to address challenges early on, facilitating smoother long-term operations.

Budget for Audit Costs: Plan and budget for high costs associated with financial audits to ensure compliance without financial strain.

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Activities

Regular Meetings and Events

Monthly Meetings: Regular face-to-face or hybrid meetings (AKM, KM Society Singapore) foster continuous engagement and knowledge sharing.

Annual Events: Large annual events like the GfWM Knowledge Camp and multiple events in Israel KM Forum keep the community active and engaged.

Virtual Engagement

Virtual Engagement and Hybrid Meetings: The shift to hybrid meetings post-COVID has allowed networks like AKM to maintain flexibility and broader participation.

Virtual Calls and Messaging: Platforms like video calls (GfWM) and messaging apps (Israel KM Forum’s WhatsApp group) support ongoing communication and collaboration.

Focused Activities

Innovation and Knowledge Sharing: Activities centered around innovation and in-depth knowledge sharing unite members (KM Society Singapore, Entovation International).

Problem-Solving and Challenges: Networks often focus on addressing common professional challenges and sharing solutions, as seen in AKM.

Uniting Elements

Common Goals: Shared professional goals and challenges (AKM) or a collective passion for innovation (KM Society Singapore) serve as strong uniting elements.

Community Engagement: Activities and platforms that foster a sense of community and continuous interaction (Israel KM Forum) help in maintaining unity.

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Measures - tracking and improving

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Success Measures

Size matters

# participants

# events

# outputs

Quality indicators

Sharing ideas

Inspiring innovations

Adopt virtual and hybrid meeting formats to enhance interaction and reduce logistical burdens. Regularly use digital communication tools to maintain member engagement.

Embrace Digital Transformation

Continuously adapt topics and themes to reflect current trends and member interests. Incorporate feedback to ensure activities remain engaging and valuable.

Stay Relevant and Current

Encourage interactive formats and contributions from diverse members, including new management and younger participants. Promote a culture of dialogue and collaboration.

Foster Inclusive Participation

Focus on making activities less time-consuming but more result-oriented. Use technology to enhance documentation and sharing, ensuring that contributions are effectively captured and disseminated.

Streamline Activities for Impact

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Balancing commercial activities with mission and values

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Strict Non-Profit Approach

Avoid Commercial Activities: Networks like AKM and GfWM avoid commercial activities entirely, focusing on their mission and values without the complications of profit-driven motives.

Independence and Member Appreciation

Maintain Independence: GfWM’s approach of maintaining independence from commercial activities is valued by members, ensuring the network's integrity and focus on knowledge sharing.

Mission Over Profit

Focus on Mission: Strategic Knowledge Innovation Management Community prioritizes its mission over profit, attempting to balance commercial activities without compromising core values.

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Renewal Focus

Implement Sustainable Business Models

Establish membership fees to create a steady income stream while offering value to members. Consider charging for significant events to cover costs.

Maintain a Non-Profit Orientation

Focus on delivering community value rather than profit. Engage volunteers and ensure that events and activities are designed to cover costs and minimize financial risks.

Foster Partnerships and Collaborations

Collaborate with other organizations and strategic partners to enhance resources, expand reach, and provide diverse content. Partnerships can also provide steady contributions and engagement.

Implement and Enforce Policies

Develop strict policies to prevent commercial activities from interfering with the network’s mission. Ensure that any commercial interactions align with the network’s values and serve the community's interests.

Focus on Member Engagement

Mentor new members and junior professionals to build a robust and active membership base. Regularly solicit feedback to tailor activities to member needs and maintain long-term interest.

Plan for Flexibility

Be flexible in accommodating shifts in member interests and priorities. Plan for short-term horizons while maintaining optimism for long-term sustainability.

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Lessons Learned and Resources to share

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Online Resources and Publications

Accessible Materials: Entovaiton International, IKMF, GfWM and SKMF provide a wealth of resources and publications on their respective websites, which can serve as valuable references for other networks.

Event Organization Tools

Meetup and Eventbrite: AKM’s use of Meetup and consideration of Eventbrite for event organization can be shared as a best practice for other networks looking to streamline their event management.

Language and Translation

Overcoming Language Barriers: GfWM’s use of translation tools to make German-language resources accessible to a broader audience demonstrates a practical approach to inclusivity.

Knowledgebase Development

Pilot Projects: Israel KM Forum’s experience as a pilot for populating the KMGN knowledge base can offer valuable insights and serve as a model for other networks aiming to contribute to a global knowledge base.

Collaboration and �Conference Organization

Global Collaboration: KM Society Singapore’s experience with the GLINK summit, involving collaboration between multiple countries, highlights the importance of sharing workload and resources in international events.

Physical Event Development

Concept Development: Entovation International’s, IKMF and GfWM focus on developing physical events and small group concepts can provide practical guidelines for networks looking to enhance their in-person engagements.

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Lessons Learned from Envisioning Collaboration

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Serving as a Resource – Support and FAQs: SKMF offers to serve as a resource for other networks, providing support and sharing FAQs to enhance collective practices.

Overcoming Engagement Challenges – Promoting Connection Benefits: AKM highlights the importance of promoting the benefits of international collaboration and planning for leadership succession to maintain engagement despite logistical challenges.

Promoting Global Participation – English-Speaking Formats: GfWM actively promotes English-speaking formats to facilitate global participation and collaboration within KMGN.

Encouraging Personal Connections – Global Networking: Israel KM Forum values personal connections among KM professionals and supports collaboration at all levels.

Active Collaboration – Existing Partnerships: KM Society Singapore demonstrates the benefits of active collaboration by working closely with other KM societies, such as KM Society Indonesia.

Continuous Collaboration – Maintaining Practices: Entovation International aims to maintain its current collaboration practices.

Joint Projects and Development – Co-Creation: Strategic Knowledge Innovation Management Community envisions collaboration through case studies, mutual projects, and co-developing methodologies and courses.

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Thank you to the contributors and co-authors

p.kraus@skmf.net

stuart@deltaknowledge.net

manfred.bornemann@gfwm.at

moria@kmrom.com

rajesh_dhillon@ikms.org

lynne@entovation.com

vadim.shiryaev@skimc.pro

oly.smi@gmail.com

faiz_selamat@ikms.org

Please, join us and help to

  • spread these ideas on KM
  • and continually improve

https://www.kmglobalnetwork.org/home

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