Submitting a Ticket to ITD
Step-by-Step Guide to Requesting Technical Assistance
Matt Orkin
Instructional Technology Facilitator
Submitting a Ticket to ITD for Tech. Assistance
My technology isn’t working!!!
Why do I, need to submit a ticket?��
Submitting a Ticket to ITD For Tech. Assistance
At this time, you must use a Desktop or Laptop to submit a ticket. Please use the Firefox browser to submit a ticket.
STEP 1:�Open Firefox
http://helpdesk.lausd.net
Type: helpdesk.lausd.net
into the address bar. Press ENTER/RETURN
Submitting a Ticket to ITD For Tech. Assistance
The IT HelpDesk is the jumping point to receive services from LAUSD ITD
Submitting a Ticket to ITD For Tech. Assistance
Click: Online Ticket
Submitting a Ticket to ITD For Tech. Assistance
Note:��When you
click a new
window will
open!
Click Here to Move Forward
Submitting a Ticket to ITD For Tech. Assistance
Enter your SSO/MiSiS Username and Password
Note: You will now be in another new tab!
Submitting a Ticket to ITD For Tech. Assistance
This is up to you!
This is the main screen of the ticketing system. ��YOU DECIDE IF YOU WANT TO SAVE YOUR PASSWORD. ��DO NOT SAVE YOUR PASSWORD IF THIS IS A SHARED COMPUTER!
Submitting a Ticket to ITD For Tech. Assistance
Select: Instructional Technology Initiative
Select Instructional Technology Initiative
Submitting a Ticket to ITD For Tech. Assistance
Click: Request Now
Click: Request Now
Submitting a Ticket to ITD For Tech. Assistance
The dialogue window is where you will request your services. ��There are 3 sections that need to be filled in to request Technical Assistance:��I would like to *
What are your requesting?*
�Please Describe the issue in detail*
Submitting a Ticket to ITD For Tech. Assistance
As you type in you will see the words will generate automatically.
You can ask for:�
Submitting a Ticket to ITD For Tech. Assistance
Make sure you type iPad, Apple TV, or other technology, in this section.
Submitting a Ticket to ITD For Tech. Assistance
Please enter as much information as possible. School, Room, Student ID ONLY, and your problem in detail.
Submitting a Ticket to ITD For Tech. Assistance
Press Submit when you are finished entering the pertinent information.
Submitting a Ticket to ITD For Tech. Assistance
Check your status by clicking Details under My Requests
Submitting a Ticket to ITD For Tech. Assistance
This window will show the details of your request.
You can click the tabs to see the status, and check your original submission by clicking Additional Details
Additional Details Tab
Submitting a Ticket to ITD For Tech. Assistance
Here is your original request.
Other Options for Requesting ITD Assistance
Other Options for Requesting ITD Assistance
Submitting a Ticket to ITD For Tech. Assistance
You will need to submit a ticket for each issue that you have.��Eg. an iPad with missing apps and no connection to wifi, will need 2 separate tickets.
Submitting a Ticket to ITD For Tech. Assistance
If you feel that the Online Ticket system is not for you, use one of the other options!��“The way to get started is to quit talking and begin doing.”