Tell us about your What The Fee Spectrum experience!
Thank you for being a part of Consumer Reports' Spectrum call action.

If you were able to complete a call to Spectrum's customer service line, tell us how it went. We’re looking for stories and feedback that will fuel our efforts in the fight to eliminate hidden fees and push companies to advertise the full price of their service so that consumers can effectively comparison shop.

Thanks! We look forward to hearing about your experience.

Kimberly Fountain
What The Fee Organizer


Email address *
First Name *
Last Name *
Primary Phone Number
City/State *
Zip Code *
Did you urge Spectrum to stop fee hikes immediately? *
If yes, what was their response?
Did you try to negotiate with Spectrum to get a lower price? *
If yes, describe your experience
Did you mention that you are thinking of cutting the cord? *
If yes, was their any additional response from the customer service agent? Please describe the response
If you are considering cutting the cord, what is holding you back?
Is there anything else about this experience that you would like to share?
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