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Dear Guests, we have a new form for all your Credit Requests for AirAsia India flight cancellations till 30-June-2020, please follow the link to raise a request:
Note: All your previous requests have been recorded and there is no need to fill in the new form if already done so using our old form.

With respect to your booking on AirAsia India before 3rd June and travel date between 23rd March 2020 & 30th June, you may reschedule your flight to a later date before 31st October 2020 on the same route at any time. Changes can be done through AVA on

You can also convert your existing booking to Credits, the fastest and most convenient way to redeem for any future travel, without any processing fees! Your online credit account can be redeemed for all bookings on within 730 days from the date of credit on any of our Domestic or International destinations. These credits can be utilized for bookings made for yourself or anyone you may choose to. The actual travel dates maybe after the expiry date of the credit period as long as our flight schedule is out.

Please log in as a BIG Member on to access your credit shell.
If you are not already a BIG Member, please Sign Up as a BIG Member on Please ensure the email ID you share and use to login or sign up as a BIG member is the same email ID used for your flight booking.

Please note that while we are dedicated to processing all the requests within 15 days from the date of confirmation, you may expect further delays due to limited available resources owing to the social distancing lock-down and overwhelming volumes we are currently facing.

Note - The credit shell will be the nett ticket value paid by your travel agent to the airline (may not include processing fee or any other charges levied by the travel agent).
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