Customer Complaint Report
Kindly complete this form to report any customer complaints.
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Branch Name (e.g. Jmall, AyalaCB)
This section refers to the details of the customer
Customer Mobile Number
Date of Complaint
Example of a complaint
It was reported that the grind size of the beans was not the one expected by the customer. The grind size should be french press instead of coffee maker.
What is the complaint of the customer?
To be filled out by the employee who handled the complaint
Example of an investigation
The coffee grinder used to grind the beans is defective.
What is your investigation with regards to the complaint?
Example of action plan
- Replace the beans of the customer.
- Send the grinder to the supplier for maintenance.
- When grinding, do not just depend on the grinder. Always keep an eye on the actual grind size of beans.
What is your action plan?
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