Personalized Customer Service in Banks/Credit Unions
Personalized customer service is very important to today's banking industry. Personalized service consists of customized service to meet the different needs of individual customers. Some examples mean creating relationships with clients, knowing their name and their life and providing products that will help the clients the best as opposed to products that will earn the company a quick profit.
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Your Age *
What is your primary Bank/Credit Union? *
Does your Bank or credit union provide personalized customer service? *
How important do you feel that the customer service provided at your bank or credit union contributes to your decisions to stay with that bank? *
Do you feel that having a good personalized relationship with your bank contributes to whether you will sign up for more services with that bank? *
Do you use online or mobile banking? *
Do you feel the necessity to go to your bank branch if you use online or mobile banking? *
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