Patient Survey 2023
Please take a few minutes to complete this survey, the results of which will assist with future plans for improvements and/or changes to the practice.
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1. How do you usually book appointments? *
2. Thinking about your last phone call to the practice:

a. How easy was it to get through to someone at the surgery?
*
b. What time did you make the call? *
c. How long did you have to wait for your call to be answered? *
3. Thinking about the last time you made an appointment to see a Clinician:

a.   How soon did you want your appointment?
*
b.   If you needed a same-day appointment, did you get one? *
c.   If you were unable to get an on-the-day appointment, how did you proceed? *
4. Thinking about your last consultation, do you feel that the Clinician treated you with respect? *
7. How do you rate the service you receive from our Receptionists? *
Very poor
Excellent
8. How do you rate the overall care you receive from this practice? *
Very poor
Excellent
9. Did you know that Community Pharmacies offer a same-day Consultation Service for the following conditions?
*
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10. Receptionists can now book physiotherapy appointments directly without the need for a referral.  

a. Have you used this service?
*
b. If you have used the service, how would you rate the care that you received?
Very poor
Excellent
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11. Are you aware that the practice has a virtual Patient Participation Group? *
If you would like to join this group please contact reception or provide your email address below:
12. Are you a carer for an adult, friend or relative?   *
We try and support as many carers as we can with the assistance of Northamptonshire Carers.  If you are a carer please let a member of staff know.
13. Are you a Military Veteran? *
We are a Veteran-friendly practice. If you are a Military Veteran please let a member of staff know.
Are you aware that you can complete online consultations, make certain appointments, request repeat prescriptions, view your results and records via the NHS App?
*
Download the NHS App and follow the prompts on the screen to register: https://www.nhs.uk/nhs-app/
15. How likely are you to recommend the practice to friends and family? *
Extremely unlikely
Extremely likely
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