Patient Survey 2023
Please take a few minutes to complete this survey, the results of which will assist with future plans for improvements and/or changes to the practice.
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1. How do you usually book appointments? *
2. Thinking about your last phone call to the practice:

a. How easy was it to get through to someone at the surgery?
b. What time did you make the call? *
c. How long did you have to wait for your call to be answered? *
3. Thinking about the last time you made an appointment to see a Clinician:

a.   How soon did you want your appointment?
b.   If you needed a same-day appointment, did you get one? *
c.   If you were unable to get an on-the-day appointment, how did you proceed? *
4. Thinking about your last consultation, do you feel that the Clinician treated you with respect? *
7. How do you rate the service you receive from our Receptionists? *
Very poor
8. How do you rate the overall care you receive from this practice? *
Very poor
9. Did you know that Community Pharmacies offer a same-day Consultation Service for the following conditions?
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10. Receptionists can now book physiotherapy appointments directly without the need for a referral.  

a. Have you used this service?
b. If you have used the service, how would you rate the care that you received?
Very poor
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11. Are you aware that the practice has a virtual Patient Participation Group? *
If you would like to join this group please contact reception or provide your email address below:
12. Are you a carer for an adult, friend or relative?   *
We try and support as many carers as we can with the assistance of Northamptonshire Carers.  If you are a carer please let a member of staff know.
13. Are you a Military Veteran? *
We are a Veteran-friendly practice. If you are a Military Veteran please let a member of staff know.
Are you aware that you can complete online consultations, make certain appointments, request repeat prescriptions, view your results and records via the NHS App?
Download the NHS App and follow the prompts on the screen to register:
15. How likely are you to recommend the practice to friends and family? *
Extremely unlikely
Extremely likely
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