Customer satisfaction questionnaire
In order to meet all of your expectations of us as your supplier and achieve your complete satisfaction, please answer the following questions.

Please provide your honest answers and without embellishment as it will serve to correct and improve our business.

Name of the company *
Your answer
Contact person *
Your answer
Address *
Your answer
E-mail address *
Your answer
Telephone *
Your answer
Do you establishes contact with us without any problems? *
Always (5)
Usually yes (4)
Sometimes (3)
Rarely (2)
Never (1)
Telephone
Fax
E-mail
meeting
Do skills, abilities and knowledge of our staff meet your needs? *
Always (5)
Usually yes (4)
Sometimes (3)
Rarely (2)
Never (1)
Technical
Commercial
Do we respect the agreed requirements of the contract or order confirmation? *
Always (5)
Usually yes (4)
Sometimes (3)
Rarely (2)
Never (1)
Technical demands
Delivery dates
Follow up documents with the product
Please evaluate the following properties of our products: *
Excellent (5)
Very good (4)
Acceptable (3)
Bad (2)
Very bad (1)
Technical performance
Protection (coloring, sand blasting)
Packing and marking
Please, if this is acceptable to you, compare our product / service to product / service at our European competition according to the following characteristics: *
Better (5)
The same (3)
Worse (than the competition) (1)
Quality
Price
Delivery period
Technical support
Do we react promptly to your comments and complaints? *
Always (5)
Usually yes (4)
Sometimes (3)
Rarely (2)
Never (1)
Do we react promptly to your comments and complaints?
Are our products / services in the past two years? *
Your comments and suggestions for improvement
Your answer
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