Questionnaire on Carers’ Experience of discharge from hospital
Healthwatch Wirral is the new independent consumer champion created to gather and represent the views of the public.

Our vision is to ensure that the voice of the individual is heard and services are responsive to their needs; that everyone has the opportunity to have their say and understands how and when to access their local health and social care services.

As part of Healthwatch Wirral workplan, we would like to hear your views on the effectiveness of discharge processes at both Arrowe Park and Clatterbridge Hospitals.

Our aim is to to find out more about how patients are discharged from hospital in Wirral with a focus on the experiences of patients and of those supporting patients after discharge.

We appreciate your help in completing this questionnaire and the results of the research will be published in the Public Domain and on the Healthwatch Wirral website.

Are you the main carer?
Were you involved in planning the discharge? (including date, time and method of transport home)
Were your needs as a carer taken into consideration in planning your relative’s discharge from hospital?
Was there any delay in the actual discharge?
If you answered yes to the previous question, what was the reason for your delay?
Your answer
Was the time of discharge and arrival home as planned and was it convenient?
Did your relative arrive home with all required medication?
Were you given clear instructions on how and when the medication was to be taken?
Did your friend / relative require any specialist equipment?
If you answered yes to the previous question, was it made available on time?
Was there any need for alterations to be carried out in your relative’s home, prior to discharge?
If you answered yes to the previous question, were they done within the required time frame?
Your answer
Which services, agencies or community based support were arranged to support you and your relative? e.g. STARS, Physiotherapy, Package of Care. Please list below
Your answer
Has your friend/relative been re-admitted?
If you answered yes to the previous question, do you think this was related to your previous admission?
Your answer
Would you recommend the hospital to Friends and family?
Is there anything else [positive or negative] you would like to tell us about your experience of your relative’s discharge from hospital?
Your answer
Thank you for you help in giving us your views
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